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United Kingdom Manchester Verified Hotel Reviews by Real Guests

Recent reviews

  • “Room was clean. Bed comfortable. Bathroom was tiny but the water pressure is excellent. Breakfast was good. Staff Helpful.”

  • The Gardens Hotel Review score: 6.9

    “Phoebe that works at the front desk went above and beyond to help customers who were disappointed with the very low quality of the hotel. Three women in front of me were about to raise a complaint since they felt deceived by the hotel's online photos and descriptions (not surprisingly) and Phoebe did her best to accommodate customers, changing the rooms, apologizing for low temperature in the room and lack of promised Wifi. Front desk personnel saved the situation.”

  • “Being disabled I had requested a room near a lift. I was amazed and relieved that reception gave me a room to fill in advising me what to do in the event of a fire. I must add that this is the first time I’ve been presented with a form like this and I’d like it put on record that this hotel group obviously take its health and safety of its guests and staff very seriously. Well done Maldron group! At breakfast there was a team member who offered to collect my choice of food,coffee, juice and toast. The same guy was vey attentive and returned to see if I needed a refill of coffee and juice. Later while waiting for a taxi the same gentleman who was now behind the bar asked if he could get me a coffee or a glass of water. When I said I was waiting for a taxi he offered to keep an eye out for the taxi. Outstanding customer service Maldron!”

  • “The swimming pool and spa facilities”

  • “Bed and pillows super comfortable, room was quite basic but clean and comfortable. Location central and walking distance to every where we needed to get to.”

  • “Seperate bathroom”

  • “Beds were comfortable”

  • “Clean modern well located good value”

  • The Alan Review score: 8.3

    “Price, location, breakfast”