3781 Tynecastle Highway, Banner Elk, NC 28604, United States
#2 of 20 hotels in Banner Elk
Guests' ChoiceBased on 89 hotel reviews
8.7Cleanliness
8.9
Comfort
8.8
Location
9.4
Facilities
8.6
Staff
9.2
Value for money
8.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
John
United StatesNew furniture did not have the "Cabin" feel like the old furniture had.
Location is great and convenient.
Stayed in March 2024
Reviewed: 24 April 2024
Herbert
United StatesThe pool was under renovation
What breakfast?
Stayed in April 2024
Reviewed: 28 January 2024
Ray
United StatesThe not so good is that I was in building 11 which is at the bottom of a hill. My car is rear wheel drive and got stuck because a car was coming down while I was going up and the road was only plowed wide enough for 1.5 cars. When I pulled over to the side to let the other car go by the wheels were no longer on pavement but in deep snow. I was lucky to have other tenants outside at the time and they were able to give me a push back down the hill until my wheels were back on pavement. There is also a short roadway to the building which was also plowed only wide enough for 1.5 cars where I needed to backup to let another car pass. Another time a truck pulled over to let me by but they had 4-wheel drive or AWD so getting their wheels in deep snow was not an issue. Parking spots were also icy, trying to get into one and my car slid sideways because the lot is not flat, almost slid into another car, ended up parking at the top of the hill, the road uphill would have been too icy in the morning. Since building 11 is the last building at the bottom of the hill you now need to drag everything up and down from your car and back. Not ideal. Both the road and parking spots to building 11 need to be salted down. I would verify with reservations that you will not be in this building unless you get assurances that the road and parking spots have good snow removal and will be salted down or they will move you into a building with a flat lot if the conditions are too icy for your vehicle.
The room is big, bigger than your typical hotel room. Bedroom is large, Bathroom is large with a tub that could hold 4 people standing up. It does have a high step over, if you have mobility issues in your legs it may be an issue. There is a full size kitchen that has a refrigerator, stove, oven, microwave, dishwasher, not those tiny fridges with a small microwave. The kitchen is large so preparing meals is easy, difficult when the kitchen is small.
Stayed in January 2024
Reviewed: 20 January 2024
Daniel
United StatesThere was nothing we didn't like we will book with blue green every time we Chace snow in the future
After i booked i read the comments not so good.low water pressure little hot water road noise not clean slak service and others. However i am 66 years old retired contractor nationwide stayed in more hotels than stayed at home. This place is the bomb!!! Clean very comfortable push button fire place. Beautiful kitchen view staff gets a 10 from me.close to evert thing.but yet tucked in .had a hard time finding. I really don't know how they give you so much amenities for the price. We booked for 2 nights liked it so much we stayed another night. We like to chase snow when we can .it didn't disappoint 15 inches one of our best stays ever. Maybe book a renovated room. Our stay was great thanks guys
Stayed in January 2024
Reviewed: 18 January 2024
Lusitha
United StatesLocation is very close to sugar mountain Friendly staff Clean and spacious rooms
Stayed in January 2024
Reviewed: 16 January 2024
Olga
United Statesgreat location, large spacious rooms, very friendly staff and quick response to any problems. For this price, it’s unlikely that anything else is available, so definitely this resort wins. Perhaps some updates will be needed soon, since something has not been updated for years, but nevertheless for a holiday in the mountains and for a ski holiday this place is comfortable more than enough.
Stayed in January 2024
Reviewed: 1 January 2024
Rachel
United StatesPeople upstairs banged terribly all night , couldn’t sleep
The amenities and the value for the price
Stayed in December 2023
Reviewed: 4 December 2023
Richard
United StatesRoom was very dark.
Views were nice. Kitchen was well equipped.
Stayed in November 2023
Reviewed: 1 November 2023
Holly
United StatesThe only negative I have about the property was that the television is the bedroom didn’t work
The property was beautiful and the location was amazing
Stayed in October 2023
Reviewed: 10 October 2023
Patrick
United StatesBetter lighting and access to room at night.
Stayed in October 2023
Reviewed: 6 October 2023
Laura
United StatesThe rooms were very large and very clean. Nice decor.
Stayed in October 2023
Reviewed: 6 October 2023
Mariamelia
United StatesEverything
Stayed in October 2023
Reviewed: 11 September 2023
Cindy
United StatesWas disappointed that the row of apartments was in a very unpleasant location - noisy, big construction equipment beeped and roared from 7am and was the main focus from the main windows/doors. This was probably about 100 ft. from the unit. The operators of the trucks also managed to keep the "backup beeper" on constantly, so there was a 1/2 hour or so of that @ 7am. On top of that, construction materials and workers was also the main view from the front door! Lumber and other materials made parking an obstacle course. I was surprised this location was rented out under those conditions.
I liked the quick response to issues with the site. I was happy that I was able to move from the "construction site" location to another unit where the gas logs were operational.
Stayed in September 2023
Reviewed: 10 September 2023
Greta
United StatesVery good location. The hotel is near of many attractions, also gas station and supermarket. The staff was very nice, especially Joe. He welcomed us with a lot of information of the resort and interesting nearby places. We really enjoyed our stay.
Stayed in September 2023
Reviewed: 29 August 2023
Ciresi
United StatesA pool and pickleball courts will be nice.
The staff, especially Jenny, were fabulous We were told ahead of time of the construction work so that was not a surprise. We were in one of the condos that had not been updated. Other than the sofas and carpet, things were still very nice.
Stayed in August 2023
Reviewed: 26 August 2023
Carrie
United StatesUnder the beds could be cleaned, it was very dirty underneath.
The third time in 3 months staying here, and we love it!
Stayed in August 2023
Reviewed: 19 August 2023
Sharon
United StatesConstruction on going. Carpet dirty. Will be fine when upgrades are finished.
Location was perfect to Grandfather mountain and restaurants.
Stayed in August 2023
Reviewed: 17 August 2023
Christine
United StatesThe property was undergoing renovations, so the pool was not available.
I love the 2-story lofted unit. The views were amazing. The staff was attentive and helpful.
Stayed in July 2023
Reviewed: 15 July 2023
Christian
PanamaNothing
Everything
Stayed in July 2023
Reviewed: 3 July 2023
Amy
United StatesWe missed the pool
Activities, quite and peaceful. Atmosphere is like no other place. This was our 2nd time staying here. I will be back.
Stayed in July 2023
Reviewed: 17 April 2023
Lori
United StatesThe fact that there were young kids above us that woke up between 6:30 - 7 every morning to run around. The shower was not satisfactory for my mom who is 5 ft. it was too small, the shower head hit too high on the wall for her. the driveways were really narrow.
the location was great and it was very clean.
Stayed in April 2023
Reviewed: 15 April 2023
Larry
United StatesLarge space. Bedrooms spacious and comfortable.
Stayed in April 2023
Reviewed: 10 April 2023
William
United StatesThe only thing I’d recommend is maybe a DVD player. We brought a laptop for the kids to watch movies though just in case.
The location was great. Only maybe a 10-15minute drive or so away from Grandfather mountain. I was surprised at how spacious the room was and the fireplace, which worked, was a nice touch. Also, the bathroom was spacious as was the bedroom…huge closet!
Stayed in April 2023
Reviewed: 9 April 2023
Hoffman
United Statesn/a
it was beautiful and had many amenities
Stayed in April 2023
Camogli, Italy
Blanes, Spain
Guimarães, Portugal
Zakopane, Poland
Chalong , Thailand
Dubrovnik, Croatia
Siracusa, Italy
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content