Via Rota 15, 80067 Sorrento, Italy
#27 of 89 hotels in Sorrento
Guests' ChoiceBased on 500 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.0
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Robert
United StatesBeautiful hotel. Unbelieveable view of the sea from the rooftop bar. You cant go wrong with this hotel. It has everything you could ask for
Stayed in May 2024
Reviewed: 22 May 2024
Sandra
United KingdomBoth pools were very cold but I suspect warm in the high summer months,the weather was not good whilst we were there.
An excellent hotel in central Sorrento,the decorations were stylish and comfortable,the garden was so beautiful,lovely place to have a drink under lemon and orange trees.Every single member of staff went out of their way to make you welcome.
Stayed in May 2024
Reviewed: 22 May 2024
Marjory
United KingdomOne of my friend’s room 118 had a problem with drainage in the bath, it was backing up and she was getting dirty grainy water coming up the bath plug hole and could not shower.
Friendly staff, areas for relaxing ie pools. Roof top bar.
Stayed in May 2024
Reviewed: 18 May 2024
Margaret
United StatesWe liked everything.
The location was excellent. It was within walking distance to the Main Street and square. The breakfast was plentiful with attentive staff.
Stayed in April 2024
Reviewed: 17 May 2024
Benjamin
United StatesThis is a terrific hotel. Extremely clean, beautiful tile throughout. Very helpful staff, on-site restaurants have excellent food. We had terrace facing the bay of sorrento which was also excellent. Would definitely stay there again on next visit. Convenient walk 5-7 mins to city center. Large lift for luggage and spacious rooms ...
Stayed in May 2024
Reviewed: 14 May 2024
June
United StatesOur room was by the housekeeping office- not ideal and noisy early AM. No windows. I knew this room did not have ocean view and contacted hotel twice and each time I was told it was a very nice room. Not having windows was uncomfortable. The small balcony doors were away from bed.
Very clean and presented well.
Stayed in May 2024
Reviewed: 12 May 2024
Sally
United KingdomSlight lack of entertainment
Two pools Very clean Old world charm and friendly helpful staff Excellent breakfast
Stayed in May 2024
Reviewed: 12 May 2024
Knights
United KingdomCleaning staff a bit loud early morning
Brilliant staff, atmosphere, food and drinks. Was beautiful
Stayed in May 2024
Reviewed: 8 May 2024
Melinda
AustraliaNot really that we didn't like it, but we just thought the staff, particularly the wait staff in the breakfast room and some of the bar staff, could have been a little friendlier and more welcoming. They were quite serious and professional
The facilities of the Hotel were fantastic and extremely clean and comfortable. The buffet breakfast was amazing. It was quite expensive but in comparison to other Hotels in the area it was probably on parr. The staff were helpful but we didn't find them overly friendly. They were quite serious in their demeanor. A smile at breakfast would have been nice.
Stayed in May 2024
Reviewed: 7 May 2024
Malcolm
CanadaThe view of the sea from our room was spectacular. The hotel gardens are Beautiful with rows of lemon trees.
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomClassy decoration and stunning views. A good location to see all of Sorrento
Stayed in May 2024
Reviewed: 5 May 2024
Lisa
United KingdomWe could have possibly done with air conditioning in the room, as it was particularly hot the weekend we stayed there.
Beautiful hotel and decor. Lovely staff! A special thanks to Erica on Reception, who made our anniversary stay extra special! Breakfast was perfect with a window table each morning. There was a great choice of breakfast items at the buffet.
Stayed in April 2024
Reviewed: 3 May 2024
Joanne
United KingdomBreakfast poor - just needs more natural and good fresh produce
Lovely bright hotel -well designed
Stayed in May 2024
Reviewed: 1 May 2024
Darren
AustraliaOne of the nicest hotels we stayed in Italy during our 4 week holiday. 2 nights could have easily been 5 or 7 due to the stunning location of Sorrento and the comfort of this hotel. Buffet Breakfst was good, rooms were huge compared to other places we stayed. Highy recommend visiting Pompeii and Capri while down here.
Stayed in April 2024
Reviewed: 30 April 2024
Joseph
United StatesWish I could have splurged on a room with a better view -- but other than that, this place is just wonderful.
Beautiful property. Great breakfast. Good location close to everything in Sorrento. Welcoming and very helpful staff!
Stayed in April 2024
Reviewed: 29 April 2024
Janet
United KingdomDrinks and food inside the hotel were expensive.
Breakfast was amazing. Location was handy for everything we needed. Staff were friendly and helpful
Stayed in April 2024
Reviewed: 28 April 2024
Louise
United KingdomLovely relaxed hotel with friendly staff
Stayed in April 2024
Reviewed: 22 April 2024
Agnes
IcelandNothing
The view was amazing and the staff where exceptional. Cleanliness was suburb and the location was good just a 5 minute walk from the center. I look forward to visiting again.
Stayed in April 2024
Reviewed: 22 April 2024
João
PortugalNothing to complain about, can't point a bad thing about the hotel, it fits perfectly in the price point and star rating, and I'd absolutely recommend staying here.
The staff was great, the hotel is well located, but in quiet zone. The room was very spacious, and with a lovely balcony. The restaurant is good, although a little bit on the expensive side, especially at dinner. Had one of the best carbonara of the whole trip. I'd say overall it was one of the best price/quality hotels of the whole trip, and recommended without a doubt.
Stayed in April 2024
Reviewed: 16 April 2024
Deborah
United StatesThey shouldn’t advertise temperature controlled pool- it isn’t. I went in April and it wasn’t heated. Maybe it us “temperature controlled “ in the summer.
Breakfast was delicious. Entire staff could not be more kind, efficient, and always helpful. They want to please the customers always, and will do their best to take care if you. Everything was clean and beautiful. Loved the gardens and room.
Stayed in April 2024
Reviewed: 14 April 2024
Corrie
CanadaNothing
Well maintained, clean, comfortable, excellent breakfast, wonderful staff, great location, clean pools
Stayed in April 2024
Reviewed: 12 April 2024
Andrew
United KingdomNothing
Excellent all round
Stayed in April 2024
Reviewed: 9 April 2024
Sonya
AustraliaShower over bath with shower curtain
Lovely areas on the roof top to sit and watch sunset, room and balcony was nice, very clean. Reception staff lovely
Stayed in April 2024
Reviewed: 9 April 2024
Jamie
United KingdomWe didn't find fault. Loved it all. This was better than some 5 star hotels I've stayed in.
Greeting on arrival by reception staff was excellent. The hotel porter showed us to the room carrying our bags and then our car was parked securely for us. The hotel from the reception to the room and all areas were very bright a immaculately clean. We booked a standard room which looked over the rear gardens of the hotel, all very clean and tidy. Breakfast was served in the main dining room. There was a great selection, from fresh fruit, cereals, cheese cold meats, cooked breakfast items, and eggs cooked to order in front of you. The pastry and cake selection was also very good. Bar staff were attentive, and knowledgeable. Walking to the main area of Sorrento was easy, and the area was safe. If I was to return to Sorrento for another stay, I would defiantly return to this hotel, but maybe book a room with a better view.
Stayed in April 2024
Barcelona, Spain
Beijing, China
Lima, Peru
Whitby, UK
Darlington, UK
Rumleigh, UK
Taxco de Alarcón, Mexico
Porto, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content