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  5. Reviews of The Rockwell

Reviews of The Rockwell 4 stars

181 Cromwell Road, Kensington and Chelsea, London, SW5 0SF, United Kingdom

#326 of 1,006 hotels in London

Guests' Choice

Review score

Based on 2366 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 9 May 2024

    8.0
    Good for a one night business trip
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t make my aircon work otherwise fine.

    Polite staff, easy check in. Room was small but had everything you need including nice toiletries - perfect for a one night work stay. In room charger was very handy as I’d forgotten mine.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    - hotel needs a revamp, the room looked quite worn out, furniture had many stains and discolorations, the bathroom facilities looked especially old - while the main area of the room was spacious, the bathroom was on the small side - breakfast selection was limited, some items would end very quickly and would not be restocked

    - spacious room, lots of storage space - good location, tube station nearby, plenty of activities in the walking distance (incl. several big museum) - good price given the location and how big the room was - the room had an electric kettle and a fridge

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    first hotel breakfast EVER where there was no orange juice Inconsistent excuses: “we change juices every day or so” (at restaurant) and “supplier arrived late today” (at reception) This inconsistency is even worse. Please fix this!

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Friendly place, good location
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The dressing gown looked a bit tatty, could have done with a couple more plug sockets

    Good location - bright & clean

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Great stay in a lovely hotel - perfect for out stay. Ideally located close to tube stations.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Mini fridge didn’t seem that cold.

    Room was well last out, very clean and had a large window looking onto main road - the window was double glazed so noise did not affect us. Tea and coffee facilities along with toiletries provided. Mini bar available.

    Stayed in February 2024

  • Reviewed: 4 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Probably smallest room I've seen in a hotel English breakfast is awful, but this is general comment, not only about this hotel.

    Generally it was OK. Location is fine. Can recommend.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Well worth the money.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Nice place in a good area
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Our "superior" room (room 103) was a split-level layout. This was OK, but it had a very steep staircase for accessing the bed area. If (like me) you have a dodgy knee, then don't go for room 103....... Only other minor comment was that there was no milk provided on the tea & coffee stand.

    Nice place in a good area. Only stayed one night and didn't eat, so cannot comment on the food, but the hotel seemed nice enough.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Wonderful small boutique hotel in the best location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was in the basement. We were a little taken aback when we found out where the room was. There were windows but they were below street level so not much light and we could only open the shades a few inches. Now that I know that room exists I would probably ask for a different room the next time I went. We were only there 2 nights and not spending much time in the room so it wasn’t an issue. Plus the size and other positives outweighed this one negative.

    Wonderful location! Very large room. Lots of storage space for clothes. Our room had a fridge, a bottle of water, robes and complimentary cookies. Comfortable bed and linens. All of these things made it a lovely experience.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Over all I really liked this hotel and would book again Their prices are ok but there are better prices for the area available if you look

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    OK generally, but a bit too old style. Also, small troubles with the cleaning, could be better.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Great hotel, good value for money and friendly staff
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Obviously the room was quite simple and small but fit for purpose. Bed could have been a bit longer.

    Affordable, clean and friendly staff

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Clean and comfortable. Great location. Value for money. Wouldn't hesitate to stay again.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Nothing.

    The room was spacious, warm, clean, and comfortable. Reception staff were very friendly and helpful. Great location. Wouldn't hesitate to stay again.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Great hotel in need of a little updating
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor is a little tired

    Good size comfortable room, staff are great.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    9.0
    really nice stay
    • Business trip
    • Solo traveller
    • Garden Room
    • Stayed 1 night

    draught from the window

    breakfast, big room, clean

    Stayed in March 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Bed was a little soft for our liking so were a bit restless, but only a minor niggle.

    Location was perfect, in a lovely part of London. Quick access to the tube station and some shops. Staff really friendly. Room was the most spacious we've actually ever booked in London, and for the price per night we were really happy with everything.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    I have a comfy stay in rockwell.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hvac might have little noise at night. It is acceptable. I have a habit of putting earplugs on even when I am at home. So, not a big problem for me.

    The location is excellent. The staffs are professional. My request for a quite room has been taken care of. The interior of the hotel is decorated with taste. The breakfast in the restaurant provides essential selections which did a amazing job. I can tell it is carefully maintained.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    I have a comfy stay in Rockwell.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hvac might have little noise at night. It is acceptable. I have a habit of putting earplugs on even when I am at home. So, not a big problem for me.

    The location is excellent. The staffs are professional. My request for a quite room has been taken care of. The interior of the hotel is decorated with taste. The breakfast in the restaurant provides essential selections which did a amazing job. I can tell it is carefully maintained.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mattresses are VERY FIRM (just a preference).

    Great location & friendly staff.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Good value, clean with massive rooms and beds in a great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice period property massive bedroom

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower cubicle too small

    The bed, decor, spaciousness of the room

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    A wonderful stay.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    A bathroom mat / floor towel would have been nice to have cause it can get a little slippery coming out from the shower. The room could use a little update like modern charging socket. We had the ground floor room next to the public toilet but it was no biggie.

    The room was a good size. TV channels were alright. There's a large window looking out to the backyard where you can have your breakfast. I like that there's a sofa but nicer if it fits two people. Toiletries were adequate. There's a heater in the room too. A good 5-min walk to and from Earl's Court underground train station.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Garden Room
    • Stayed 1 night
    • Submitted via mobile

    Large & modern room

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Perfect location for one night stay with a special someone
    • Leisure trip
    • Couple
    • Garden Room
    • Stayed 1 night
    • Submitted via mobile

    Large bed had two mattresses, and it was slightly inconvenient to find yourself in the gap between them…..

    Excellent location, a very large bedroom (unlike in many other hotels nearby), a lovely little balcony and the whole hotel was very quiet. Staff friendly and attentive.

    Stayed in April 2024

Showing 1 – 25

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