The hotel is looking very tired and needs a coat of paint everywhere. The rooms could do with refurbishment and introducing some colour. Floorboards very creaky.

The location was ideal for our stay.

Stayed in May 2024

Lovely hotel but it is very tired could do with net curtains on room windows for privacy as view out is into other buildings windows

Location was spot on nice size room

Stayed in May 2024

Toilet was in a really small gap, noisy floorboards , noisy outside, breakfast was not good

Room was lovely, big, clean and we were on the side so also had a sea view. Staff really friendly.

Stayed in May 2024

Nothing

Good size room at a very reasonable price. Staff very helpful and allowed check in early. Parking was available and cheap.

Stayed in May 2024

Lack of parking. Hotel was not very well maintained. Hotel more suited for older people.

Location

Stayed in May 2024

That you were expected to book for dinner before 4pm, and that you couldn't just get a table if you felt like eating later. And only a small window of time for dinner seatings.

That we were upgraded to a large sea view room without a fuss, after discovering a problem with the room we originally had.

Stayed in April 2024

Good

Stayed in May 2024

Depends on which member of staff you find as to whether they’re friendly. One lady was a darling and the other was very rude. Parking rules were not made clear!

Amazing location!

Stayed in May 2024

The walls and floors are quiet thin . But this is due to building being older. But overall no complaints

It was on sea front . Close to the pier. Staff were friendly . We were able to check in early which was a bonus . Had a problem with electric which was sorted immediately which was amazing.

Stayed in May 2024

The heating system

The neatness of the rooms and seaside view

Stayed in May 2024

The room had poor ventilation with just one window opening about 8 cm. When we did open it we were invaded by pigeons. The door to the room was tricky to close and made a terrible bang each time we closed it.

Reception staff were friendly and helpful. The breakfast was great with plenty of everything. The hotel, being close to the pier, was ideally positioned. The room was serviced each day of our three day stay. The shower water was nice and not. We made good use of the kettle and the hot chocolate provided was welcome.

Stayed in May 2024

lifts

breakfast

Stayed in May 2024

Parking fee as the scratch cards for £2 are not available as all other hotels. We have stayed here many times and always able to purchase a scratch card for parking from the reception. The excuse was that they have their own car park at rear which is £6 a day. But the car park has always been there. …

Stayed in May 2024

In need of repair and updating

Easy access to property plenty of space

Stayed in May 2024

It’s the second time we visited. This time we had a quiet big room with a bit of a sea view. The beds were very comfy. The breakfast was good. They offer an English breakfast. The beach is just across the street and loads of shops and bars are in reach.We will be coming again.

Stayed in May 2024

Great location. Great staff.

Stayed in May 2024

Alot of the rooms I have stayed in could do with new shower heads/pipes in the baths as a few different rooms I have stayed in have substantial leaks from this which, apart from reducing pressure could cause problems of seepage in the rooms below.... Room 336 and 200 come to mind

Stayed in May 2024

Location was good, nice breakfast, great view from the room

Stayed in May 2024

My room needed updating. Wallpaper beginning to come away from the wall, a very stained carpet, mould on the bathroom ceiling, no extractor fan, nowhere to hang towels. The loo didn’t flush properly. Room servicing for my four day stay was minimal. My bin wasn’t emptied even though I stayed for four nights. Bed not made. Bank holiday restaurant staff were at times rather unfriendly, but the breakfast staff who worked on the non-holiday morning were delightful. Other hotel staff were fine throughout eg dealt immediately with requests eg for more teabags/ milk in my room.

Facilities. Position. Breakfast.

Stayed in May 2024

Very well located

Stayed in April 2024

Snack bar is not open in the morning and evening.

Great value on the special offers available present. The location is ideal - on the seafront almost opposite the pier. Comfortable bedroom, and bathroom, bed linen and towels all very nice and clean.

Stayed in May 2024

The building needs renovation. Looks better on photos but still ok for the money

The location is perfect, the staff was polite and very helpful.

Stayed in May 2024

Staff were really friendly, fabulous sea view, fab coffee maker in the room! Jess our dog made very welcome.

Stayed in May 2024

Parking scratch cards not available although all other hotels in Eastbourne have them

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Stayed in May 2024