Mattress could be firmer Television controls could be better

Very good breakfast. Staff extremely helpful and pleasant.

Stayed in February 2024

Fabulous hotel - managing to combine contemporary and traditional furnishings, log fires and great staff. An oasis of calm.

Stayed in February 2024

Can't say I didn't like anything, my only grump is the cost for the dog staying! The last number of times we stayed we had a one off charge, this time it was £20 per dog per night!! I personally think this is expensive, puts the cost of our stay much higher, especially if we have a "deal"! I did query it and was told that was always the case and all the hotels charge per night! I beg to differ, plus at other hotels we have stayed at. We get a doggy pack, usually treat, poo bags, water bowl a wee dog bed or blanket, The Pine Trees gave nothing.

The staff were lovely, polite and helpful. Lived the log fire in the lounge area, great coming down in the morning to the smell of a log fire! Breakfast was super, it was a change from the last time we stayed which was buffet style, but I think it was better getting your order taken, best scrambled eggs I've had!

Stayed in February 2024

Everything was fine

Lovely hotel with lots of character. Large room. Staff were friendly. Breakfast was very good

Stayed in February 2024

It was warm, cosy and very welcoming. Comfortable beds and clean rooms. Staff all lovely and went above and beyond for us.

Stayed in February 2024

The menu for evening meal would ideally be more varied for a long stay.

The location and the attentiveness of the manager were exceptional. We stayed for 4 nights at half board. The food was excellent. Snacks by the open fire was perfect.

Stayed in February 2024

Breakfast was a big let down. Having stayed here before breakfast had been excellent, however guests now choose from a limited menu as opposed to buffet style. Portion size was small and pastries/granola etc limited also. Disappointed.

Gorgeous hotel inside. Bar area is very cosy and the open fire adds to the atmosphere.

Stayed in February 2024

Not suitable for anyone with mobility issues, No lift.

Lovely old fashioned charm with open fire and plenty places to sit and relax in the very warm hallway. Room was large and in the upper level. A bit old fashioned but nice with a modern bathroom. It was very warm in the whole hotel which was good but we had to open the windows in January! Breakfast was great, hot and plenty of choice. All staff were very nice and we were shown to our room on arrival which hasn’t happened in a long time!

Stayed in January 2024

I had booked rooms with dinner included ( drinks not included) . We ate dinner twice and were presented with the same menu on both evenings. 3 starters 3 main courses 3 desserts ( cheese selection costs extra ) . The food, however, was delicious.

Warm welcome by the staff at reception and later at the bar/restaurant, atmosphere, coziness. Big room and modern bathroom . January is very quiet in this part of Scotland in general so the place was naturally not busy. Nice wood fire burning in the living room at all times. Games ( Scrabble etc) to choose from and spend the evening in front of the fire. Nice bar and second living room. Cuisine is good as well as the wines.

Stayed in January 2024

Nothing

Staff were extremely helpful and could not do enough for us. Very cosy hotel for winter months. Lovely log fires. Food excellent.

Stayed in January 2024

Minor things that didn’t spoil our stay. A double mattress would have been nice as the single mattresses on the double bed tended to separate. The heating control was a bit confusing so a manual would have been helpful.

Fantastic location within woodlands, lovely lounge with fireplace to relax in, and great breakfast. We got a complimentary upgrade and our room was huge, with an outdoor sitting area.

Stayed in January 2024

Nothing

Fantastic hotel and facilities. Staff very friendly and helpful and nothing too much trouble. Excellently decorated and luxury rooms.

Stayed in January 2024

Only gripe was the limited choices on the dinner menu although the food we had was tasty and wll presented.

Cosy atmosphere with lots of big comfy couches and log fires in the communal areas. Good bar service and staff very pleasant and helpful.

Stayed in January 2024

Nothing

Very clean, great food and service

Stayed in January 2024

A lift to the upper floors.

Friendly welcoming staff. Comfortable surroundings.

Stayed in January 2024

The staff very helpful and friendly, I've stayed in many hotels, the staff here were up there with the best. Felt very welcomed. Meals were excellent. Very comfortable pre-dinner area to sit and relax as i looked over the menu, no rush. Dinner excellent, breakfast perfect.

Stayed in January 2024

Food was lovely but slow service Long time between courses Will

Lovely hotel Manager was excellent host. Very friendly and helpful staff Good entertainment over New year

Stayed in January 2024

Some of the chairs in our room had become threadbare , so done updating required.

Lovely hotel with comfortable social areas . Dinner was excellent, breakfast was good also.

Stayed in January 2024

Bedrooms were cold on arrival

Breakfast was good , location a bit hilly

Stayed in January 2024

Nothing

Excellent staff and ambience

Stayed in December 2023

Lovely hotel in a prime location. Staff were friendly and very professional.

Stayed in January 2024

Beautiful building & decor, cosy with fire roaring, great breakfast, staff welcoming and helpful, easy to walk to centre.

Stayed in November 2023

Fantastic location. Great breakfast and dinner. Very accommodating for the dog. Cottage was lovely.

Stayed in January 2024

Poor wine selection at bar.

Beautiful executive suite, and friendly helpful staff. Lovely location. Bed was amazing nice Christmas decorations and great to take pets.

Stayed in January 2024

Nothing

It was open it had rooms and a bar. Friendly staff.

Stayed in December 2023