13-15 Osborne Rd, Jesmond, Newcastle upon Tyne, NE2 2AE, United Kingdom
#9 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2670 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
9.2
Facilities
8.6
Staff
9.7
Value for money
9.3
Free WiFi
8.5
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End of dialog contentReviewed: 27 May 2024
Maureen
United KingdomNothing
The staff were exceptional, the breakfasts were great room and everything very clean. Will be back next year.
Stayed in May 2024
Reviewed: 27 May 2024
Gruber
United KingdomThe bed was a little hard for us but probably perfect for others
Very friendly staff and an excellent breakfast, easy walking distance of Newcastle Haymarket area (10-15 mins)
Stayed in May 2024
Reviewed: 27 May 2024
Samantha
United KingdomNothing
Exceptional hotel with wonderful staff, very clean and well appointed rooms.
Stayed in May 2024
Reviewed: 26 May 2024
Tracy
United Kingdom..
Lovely hotel, very clean breakfasts were gorgeous, would definitely book again.
Stayed in May 2024
Reviewed: 23 May 2024
Ian
United KingdomGood location near a Metro station. Sharon was dead friendly and clearly communicated expectations such as breakfast timings, and the place was very clean
Stayed in May 2024
Reviewed: 22 May 2024
Lindsey
United KingdomThe hotel is ideally located in Jesmond which is a lovely walk from Newcastle’s centre and is also accessible by Metro. Jesmond is also a lovely area with nice pubs and quirky shops. The hotel is very clean and the rooms are well appointed, the staff are very friendly and so helpful. We had breakfast in the restaurant which was good value and very nice. There is also the option to get a grab bag if you want to take your breakfast away or have it in your room.
Stayed in May 2024
Reviewed: 22 May 2024
Paul
United KingdomBreakfast. Staff friendly
Stayed in April 2024
Reviewed: 20 May 2024
Marcus
United KingdomThe bathroom was a little on the small side but very clean and up to date.
The room was very clean and well appointed. The staff were friendly and helpful. It was quiet and the staff helped me store my bicycle in the lobby.
Stayed in May 2024
Reviewed: 19 May 2024
Courtney
United KingdomVery friendly staff, affordable hotel with comfortable rooms
Stayed in May 2024
Reviewed: 19 May 2024
Zeljka
United KingdomExceptionally helpful and friendly staff. Great breakfast
Stayed in May 2024
Reviewed: 19 May 2024
Anthony
United KingdomWell located for access to shops restaurants and bars
Stayed in May 2024
Reviewed: 19 May 2024
K
United KingdomNothing not to dislike
The staff where friendly and welcoming, good location with the bus stop outside and. Nearby metro, the room was clean and comfortable, very good breakfast was served in the morning.
Stayed in April 2024
Reviewed: 18 May 2024
Laybourne
United KingdomWarm welcome, parking, nice breakfast, good location, would highly recommend.
Stayed in May 2024
Reviewed: 16 May 2024
Rita
United StatesNot much they can do about parking, they do state up front they have limited parking. We were lucky to get a spot and used the buses to get around Newcastle.
So many things to like about this place. First the price was excellent for the room. Next the ladies at reception especially Sharon and Kiran took us under their wing and treated us like family. They were helpful in answering our questions. The bus which took us into town came right outside the door. The neighborhood had a great selection of restaurants. Our room was large by European standards. Big bathroom and a place for me to sit and read with a chair. The breakfast was wonderful with a nice selection of items. I would recommend this hotel and would stay here again if in the area.
Stayed in May 2024
Reviewed: 16 May 2024
Diane
United KingdomI really can't think of a negative.
All the staff were extremely helpful and friendly. I can't fault it.
Stayed in May 2024
Reviewed: 15 May 2024
Ursula
United KingdomEverything was great.
The staff were incredibly friendly and helpful and the hotel, although not luxurious by any means, is clean and quiet and has everything you need. Very good value for money.
Stayed in May 2024
Reviewed: 14 May 2024
Nigel
United KingdomNothing
My favourite place to stay in Newcastle
Stayed in May 2024
Reviewed: 14 May 2024
Percival
United KingdomThere was nothing not to like it was perfect
Everything was perfect from the moment you walk though the door the staff greet you with a smile and a friendly hello .The staff are wonderful cant do enough for you. The whole time we were there everthing was done to make our stay wonderful and it was we cant thank all the staff working there enough spotlessly clean room comfortable perfect great breakfast choose what you wanted from the menue or grab and go it was perfect you could not wish for a better hotel central to the city center nothing was to much trouble for them we had lots of laughs with the staff especialy Sharon and we will be going back again so thank you to all the staff for a wonderful time and the banter it was just great proper home from home feeling see you all in the future
Stayed in May 2024
Reviewed: 14 May 2024
Morgan
United KingdomNo air conditioning
Location great, very comfortable, friendly staff, lovely breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Matthew
United KingdomNothing
Very friendly, helpful. Spotless. Excellent hotel
Stayed in May 2024
Reviewed: 13 May 2024
Derek
United Kingdomhaving to leave!
Room suited me not large but contained everything i wanted especially good bed good shower. Excellent breakfast Location excellent quiet but easy to get into city. The biggest bonus was happy helpful staff- certainly 10 out of 10
Stayed in May 2024
Reviewed: 12 May 2024
Andrew
United KingdomEverything was fine No complaints Would stay again
Staff friendly and helpful Location is good I got a grab bag for breakfast a bacon butty, juice biscuits
Stayed in May 2024
Reviewed: 11 May 2024
David
United KingdomBreakfast good.
Stayed in May 2024
Reviewed: 10 May 2024
Colin
United KingdomI loved the stay overall so only minor negatives. Next time I'll bring a sleep mask as light leaked in from the hallway around and under my room door and partially lit up the bed. The curtains chipped in on this as they weren't long enough to block out external light. Could do with a new chair in my room, wasn't sure if I was about to fall through it.
All of the staff I encountered were exceptional. The fabulous Tanya on Reception handled everything about my stay with great care and in a way that felt as though she wanted to make sure it all went as well as it possibly could for me and all guests. Brilliant to be offered the option of a grab bag breakfast as I needed to get away fairly early, a real bonus that it included a proper bacon and sausage sandwich too, fabulous stuff. Location was ideal for my needs and nice that there was a mini lounge area downstairs rather than just skulking in my room later on.
Stayed in May 2024
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