4-5 St Peters Grove, York, YO30 6AQ, United Kingdom
#17 of 104 hotels in York
Guests' ChoiceBased on 2314 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.7
Value for money
8.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Gary
United Kingdom£15 charge for parking is a bit steep in my opinion.mattress a bit soft but that’s only my preference.
Very quirky property in an excellent location.staff very attentive 👍🏻
Stayed in May 2024
Reviewed: 27 May 2024
Berenson
United KingdomRoom was a little small
Good location, very helpful staff, good breakfasts. Room was clean and comfortable.
Stayed in May 2024
Reviewed: 26 May 2024
Liam
United KingdomThere is a little walking involved from the train station or the town centre, but I found my way to it OK.
The rooms are lovely with a nice decor. The staff are helpful. There is a cute cat in the bar/lounge area.
Stayed in February 2024
Reviewed: 20 May 2024
Sharon
United KingdomNothing!
The staff are very friendly and helpful, the rooms are lovely and it’s in a great location, just a short walk to the city centre.
Stayed in April 2024
Reviewed: 20 May 2024
Emma
United KingdomIt was quite expensive for a 4 star and additional costs for all sorts, including parking
Location, friendly staff and nice décor
Stayed in May 2024
Reviewed: 19 May 2024
Kinga
HungaryWe prefer full self-service breakfast (here you have a self-service part plus a menu you can order from) - also, if someone is not keen on eggs it's a bit difficult to choose a meal, but this is a minor thing and it definitely does not impact the 10/10 score.
It's a truly beautiful place with a unique interior design that we loved. Findig our room was like climbing up the stairs in a maze (in a good way) and made us feel as if we were staying in a castle. The room was clean, with surprise Kit-Kat bars and Cadbury hot chocolate powder on the tea table. The bed was big and comfy, bathroom shower excellent with two shower heads. Staff was really nice and helpful (e.g. carrying my luggage to our room). We loved the little garden in the back and the location is also perfect, in a quiet area but ten minutes on foot from the city centre. We appreciated that at breakfast, the self-service table was monitored and restacked regularly. If we return to York, we would love to book this place again.
Stayed in May 2024
Reviewed: 18 May 2024
Kirstyroseh
United KingdomAbsolutely nothing
Absolutely loved everything about this place from arriving to check out, the staff were lovely and the apartment was stunning and clean, will definitely return
Stayed in February 2024
Reviewed: 15 May 2024
Evelyn
CanadaWe enjoyed relaxing in the garden with a cold drink!
Stayed in May 2024
Reviewed: 14 May 2024
Jess
United KingdomNothing
The hotel is simple beautiful. I love that they kept to the Victorian design but with the pops of bring colour in the decor giving it a great modern twist. The staff were also just lovely. All genuinely nice people.
Stayed in May 2024
Reviewed: 13 May 2024
Vanessa
United KingdomNone
Perfect place for a quick visit in York. Love the interiors.
Stayed in February 2024
Reviewed: 12 May 2024
Chantelle
United KingdomGorgeous breakfast, all hot food was cooked fresh, Selection of pastries and cereals. Staff were fantastic and very approachable. Room was stunning! Pictures really did not do it justice. Gorgeous quirky hotel!
Stayed in May 2024
Reviewed: 11 May 2024
Carol
United KingdomHad a 1 night stay didn’t have breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Amy
United KingdomThe cat!
Absolutely lovely staff, great bedroom, great breakfast. Perfect location for wandering around in York
Stayed in April 2024
Reviewed: 9 May 2024
Anthony
United KingdomNothing
Great location and friendly staff
Stayed in May 2024
Reviewed: 8 May 2024
Madeline
United KingdomQuite a late check in 4pm
Quirky, different. Loved the decor. Very friendly helpful staff. Easy to find and able to park our car
Stayed in May 2024
Reviewed: 5 May 2024
Benjamin
United KingdomOne of my favourite hotels, will definitely be returning
Stayed in April 2024
Reviewed: 3 May 2024
Kevin
United KingdomWe found that the bed in the room was very high by design compared to what we are used to, which was a little unnerving, and it wasn't very comfortable. The bathroom was adequate for our needs but a little small compared with most.
Friendly staff, spacious room but found the bed very high and uncomfortable. The parking area was small but adequate. Its a bit of a pain if you are blocked in but nothing major. The bathroom was adequate for our needs but a little small compared with most..
Stayed in March 2024
Reviewed: 1 May 2024
Steve
United KingdomIt would have been nice to get dinner at the hotel but it was only a short walk back into town.
The room was fantastic and the breakfast wonderful. We had the garden room and it was extremely comfortable and I would certainly stay there again.
Stayed in April 2024
Reviewed: 29 April 2024
Caitlyn
United KingdomVery aesthetically pleasing, very quirky and right up my street! exactly like the pictures :)
Stayed in April 2024
Reviewed: 29 April 2024
Emma
United KingdomPaying for parking which we didn't realise would happen
Room & shower great, fab decor & location. Breakfast OK but nothing exceptional.
Stayed in April 2024
Reviewed: 28 April 2024
Becky
United KingdomBed could have been a bit softer or a mattress topper would have helped
Room had great lighting which is difficult to get in most hotels - bathroom was large and spacious and shower was amazing
Stayed in April 2024
Reviewed: 28 April 2024
Peter
United KingdomThe parking charges.
The room was exceptional and the bathroom was perfect. The breakfast was overpriced but lovely.
Stayed in April 2024
Reviewed: 28 April 2024
Daryl
United KingdomCouldn't fault anything during our stay
The hotel is a little gem. The rooms and decor are fabulously quirky and exceptionally comfortable. The beds and pillows were great, the bathrooms were very good and the staff and food were also great. We will definitely stay here again wen we visit York
Stayed in April 2024
Reviewed: 28 April 2024
Isabelle
United KingdomThe price of parking at the property was a bit much but I do understand why.
We absolutely loved this hotel. A short stay from York attractions on a lovely street. Gorgeous and quirky room. Smart TV with Netflix etc. Very comfortable bed. Daily coffee/tea/hot chocolate refresh. Large clean bathroom. And we even got a visit from the adorable hotel cat!
Stayed in April 2024
Interlaken, Switzerland
Verbania, Italy
Heywood, UK
Pollonia, Greece
Fargo, USA
Revelstoke, Canada
Vienna, Austria
Mindarie, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content