The thing that ruined this hotel was the bed. Mattress was comfortable enough for a night's sleep, but everything else about it was terrible. Creaky bedframe was enough to make me want to sleep on the floor. Just turning over to sleep on the other side was off-putting. Don't even think about getting a leg over 😅. Also, not sound proof. You can hear every conversation through the hall way as though people are in the same room as you. The bathroom was piss poor for a Hilton. The decore and maintenance was as if it was an old peoples home. Location was jarring, but that's London, I guess. The best way to get around is by foot, bike, or buses as the roads are not so accommodating for a commute.

This is a tricky one because I loved the staff and the food. The gym wasn't too bad. Had enough for me to have a little work out to maintain while away. The room was in decent size, and the TV was accessible with good network coverage overall from my room. If you're sightseeing, I would definitely recommend having a walk or renting a bike for the day.

Stayed in February 2024

Our bed was very uncomfortable Shower was small

Stayed in February 2024

my room smelt like fish a little but aprt from that everything was good

Stayed in March 2024

My wife had become unwell during our stay and had been given a late 1pm checkout, which was really great. I was attending a conference in the hotel, and could be in touch. Unfortunately, the housekeeping staff kept knocking on the room door to clean the room, while my wife was trying her best to rest. She told the staff she was leaving at 1pm. This did not stop repeated attempts to access the room, disturbing her repeatedly. The duvet could be thicker for the winter months, we found it a little chilly.

From the moment we arrived ( early) , the staff were accommating. They tried hardto find an early ready room for us. We used the left luggage facility instead as no rooms were ready. There is a very convenient Costa coffee off of the main lobby. The restaurant is easily accessed and comfortable. Breakfast was very varied and to suit every possible taste of all the nationalities staying. With the exception of the housekeeping staff's disturbances, the hotel staff are a genuine major asset to this hotel. Those we met were all lovely. The lady greeter/ host at breakfast radiated happiness, welcome and friendliness. Reception staff were all very nice and extremely helpful to us both during our stay. We would not hesitate to recommend to anyone, and would definitely return.

Stayed in February 2024

Teas and coffees werent completely replenished Prices at the restaurant were exorbitant The room was cold and the heating wasnt working

Staff were very friendly The bed was comfy

Stayed in February 2024

Restaurant staff was rude.

Room was comfy

Stayed in January 2024

Not easy to access metro especially with children and elderly and also in raining season.

Good location, easy accessibility to main attractions.

Stayed in February 2024

There was no main light in the room. Only lamps which I found really odd and a little impractical. There was also no plug sockets beside the bed which was inconvenient. The shower screen was too short, which meant the water would bounce off your body and onto the floor in the toilet - giving a potential slipping hazard.

Lovely big hotel, plenty of rooms. Friendly staff and good location.

Stayed in February 2024

Lack of comfortable chair in room to sit in. Bed was not comfortable at all it felt like a sheet had been put on a table. Too firm and very creaky.

Pleasant staff, breakfast provision was good, food could have been a bit hotter.

Stayed in February 2024

Breakfast £22 each- really !

Stayed in February 2024

The lighting in the room was awful

All good standard Hilton, a little tired and old fashioned but clean and functional

Stayed in January 2024

not very clean as expected

Location is great

Stayed in February 2024

the bed wasn't confortable (lots of squeaks). the toilet flush makes so much noise during 2 mins at least , the bath tube was to small and no proper window (every time you shower in the bath, water will spring everywhere.

everything (room / bathroom / breakfast area) was really clean nice staff

Stayed in February 2024

Room wasn’t ready until 30 mins after the stated checkin. Staff weren’t apologetic about this at all. Some members of staff did not have good customer service skills, appearing rude and unhelpful. The heating system is so loud that it’s difficult to sleep.

Beds were comfortable.

Stayed in February 2024

A bit pricey for drink and food but it is London and was sort of expected

The staff and the facilities

Stayed in February 2024

See above

Room very nice but one problem was that when flushing the toilet it sounded like a train coming through the bed room. I think you need to revisit the toilet system. Staff very helpful and polite.

Stayed in February 2024

When we returned to the room in the late afternoon of our second day the room had not been serviced and the lady turned up to carry this task out after we had in fact done it ourselves. She did not appear to realise that the room had been taken for 2 nights

Room (232) was nice but lacked a bit of maintenance ie Bathroom door frame catch was falling off and toilet roll holder fell apart when used. The breakfast was excellent and the staff throughout our stay were very helpful

Stayed in February 2024

Just felt the duvet was very thin

Basically next door to Olympia. So no need for cabs

Stayed in February 2024

rooms were old and rug was not clean. Room was also cold about they had to bring in an extra heater which helped.

Good location. Walking distance from train station. Great staff. Good breakfast.

Stayed in January 2024

The room Is small for the price I paid which is quite expensive and the breakfast is not free.

I like the breakfast .. the staff are very accommodating especially those in the breakfast area..

Stayed in February 2024

The bed was not comfortable, it was curved in the middle. They charged me 20£ for an umbrella after checkout. Had to call them back to get refund.

Close to public transportation.

Stayed in February 2024

Room was great - it was an upgrade, so bigger than the standard room and worth the extra cost for this. Breakfast was fine

Stayed in January 2024

The bathroom needs a bit of a touch up but other than that, nothing

Great location, friendly staff. Spacious room and Air con worked well. Fridge was clean. Bed was comfortable. Very nice breakfast. Would happily come back

Stayed in February 2024

Breakfast was very good, but the main plates need to be cleaned a little better.

The location, the room, the breakfast, the underground secure car parking, and the staff, mainly Mr. Yaseen at reception. He made my stay at the Hilton a stay to remember. Because of his professionalism and treatment I will definitely be returning, but next time I will bring my wife and two daughters.

Stayed in February 2024

Ridiculously expensive parking fee's

Room looked nice and was comfortable

Stayed in February 2024