380 Kensington High Street, Kensington and Chelsea, London, W14 8NL, United Kingdom
#761 of 1,008 hotels in London
Guests' ChoiceBased on 2371 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.3
Facilities
7.3
Staff
8.3
Value for money
7.0
Free WiFi
7.9
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End of dialog contentReviewed: 14 February 2024
Karen
United KingdomJust felt the duvet was very thin
Basically next door to Olympia. So no need for cabs
Stayed in February 2024
Reviewed: 14 February 2024
Otigba
Nigeriarooms were old and rug was not clean. Room was also cold about they had to bring in an extra heater which helped.
Good location. Walking distance from train station. Great staff. Good breakfast.
Stayed in January 2024
Reviewed: 13 February 2024
Elenita
PhilippinesThe room Is small for the price I paid which is quite expensive and the breakfast is not free.
I like the breakfast .. the staff are very accommodating especially those in the breakfast area..
Stayed in February 2024
Reviewed: 12 February 2024
Claudia
PortugalThe bed was not comfortable, it was curved in the middle. They charged me 20£ for an umbrella after checkout. Had to call them back to get refund.
Close to public transportation.
Stayed in February 2024
Reviewed: 12 February 2024
Lucy
United KingdomRoom was great - it was an upgrade, so bigger than the standard room and worth the extra cost for this. Breakfast was fine
Stayed in January 2024
Reviewed: 11 February 2024
Rianne
United KingdomThe bathroom needs a bit of a touch up but other than that, nothing
Great location, friendly staff. Spacious room and Air con worked well. Fridge was clean. Bed was comfortable. Very nice breakfast. Would happily come back
Stayed in February 2024
Reviewed: 10 February 2024
Elyas
United KingdomBreakfast was very good, but the main plates need to be cleaned a little better.
The location, the room, the breakfast, the underground secure car parking, and the staff, mainly Mr. Yaseen at reception. He made my stay at the Hilton a stay to remember. Because of his professionalism and treatment I will definitely be returning, but next time I will bring my wife and two daughters.
Stayed in February 2024
Reviewed: 9 February 2024
Oliver
United KingdomRidiculously expensive parking fee's
Room looked nice and was comfortable
Stayed in February 2024
Reviewed: 9 February 2024
Dragos
RomaniaFreezing în The room.Very cold !
Stayed in February 2024
Reviewed: 8 February 2024
Du
South AfricaVery
Stayed in February 2024
Reviewed: 7 February 2024
Blanka
FranceStaff not very welcoming. Very archaic interior, stuck in the 90 ies.
I surely liked the location..very near my work
Stayed in February 2024
Reviewed: 4 February 2024
Lara
United KingdomOn arrival into my room, the bins were still full, there were used glasses on the side which wasn’t great. The hotel is dated and in need of a refurb. The bed was extremely uncomfortable and I didn’t get a great nights sleep.
The staff were exceptional, very welcoming and helpful at check in and check out, and the breakfast staff were amazing. The location was also good.
Stayed in February 2024
Reviewed: 4 February 2024
Anderson
United KingdomExpensive parking
Location perfect for Olympia
Stayed in February 2024
Reviewed: 4 February 2024
Catriona
United KingdomExcellent location for Olympia Exhibition Centre. Quiet, comfortable. The staff were very friendly, attentive and helpful.
Stayed in February 2024
Reviewed: 2 February 2024
Ratsameekhae
ThailandIssued with payment, unprofessional
Good facilities
Stayed in December 2023
Reviewed: 1 February 2024
Selin
AustriaInterior old and not efficient
Great location
Stayed in January 2024
Reviewed: 30 January 2024
Andrew
United KingdomThe pillows on the bed were rubbish, might as well not had one !
Very good breakfast, good location to train stations
Stayed in January 2024
Reviewed: 28 January 2024
Lorena
Irelandwould have loved a window.
staff was lovely.
Stayed in November 2023
Reviewed: 28 January 2024
Thomas
IrelandShowers were dangerous. Quite difficult to get around for someone older who might find steps difficult. Unfortunately I had quite a difficult check in with the particular check in receptionist
Location was good - beds were super comfortable Breakfast was great
Stayed in January 2024
Reviewed: 25 January 2024
Tank
United KingdomFood not brilliant first night, fish was all batter … ate out rest of stay.
Location close to Olympia show
Stayed in January 2024
Reviewed: 24 January 2024
Andrew
United KingdomThere was no hot water in my room
When checking in we were advised there was no hot water in our room. We received a free drink and breakfast.
Stayed in December 2023
Reviewed: 24 January 2024
Julia
United KingdomRoom was cold and no hot water
The location
Stayed in January 2024
Reviewed: 24 January 2024
Alice
ItalyThe check-in process had a long and slow queue, and it took a bit to complete the process. Also, the reception at breakfast took some time twice, for the same reason. In any case, I think all these delays were due to the inexperience and anxiety of some empleyees but didn't compromised too much our programs.
The hotel is in a very good location, well connected to the other parts of the city centre. Breakfast was complete with every kind of food. Both the room and bathroom were clean and nice. The staff was nice.
Stayed in January 2024
Reviewed: 22 January 2024
André
PortugalThe hotel has a great location, walking-distance to Hyde Park and Underground station - High Street Kensington Station (Circle Line and District Line) and a good price-value ratio for London prices. Breakfast was OK.
Stayed in January 2024
Reviewed: 21 January 2024
Guy
United KingdomThe decor is very tired and worn out. The whole place needs a refurbishment.
Location, staff and food
Stayed in January 2024
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