Brook Street, Brentwood, CM14 5NF, United Kingdom
#8 of 14 hotels in Brentwood
Guests' ChoiceBased on 2003 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.3
Facilities
8.1
Staff
8.6
Value for money
7.5
Free WiFi
7.2
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End of dialog contentReviewed: 19 May 2024
Low
United KingdomRooms a bit dated......pillows are awful.
Nice staff
Stayed in March 2024
Reviewed: 15 May 2024
John
PortugalWe had lunch with family and the meal took a long time to come after slow service to order. This also happened in February.
We enjoyed our room and the shower was good. Breakfast was fine with a good selection of items.
Stayed in May 2024
Reviewed: 12 May 2024
Lesley
United KingdomWe decided to book without breakfast as it was a bit pricey for one night.
Lovely clean comfortable room
Stayed in May 2024
Reviewed: 10 May 2024
Macqueen
United KingdomClean Always find reception staff to be very helpful
Nearest to family Upminster
Stayed in May 2024
Reviewed: 9 May 2024
Vivienne
United KingdomThe food was not the best. Breakfast sausages & bacon were very cheap. Dined in the restaurant and ordered pizza - worst pizza ever. Very little topping, you could see the base through the tomato sauce. Bar meals were better, great salad.
The staff were brilliant!
Stayed in May 2024
Reviewed: 5 May 2024
Amanda
United KingdomThe health club let down the rest of the hotel. There are good facilities - swimming pool, jacuzzi, gym, steam room and sauna however everything is small and very dated. Some areas weren't clean and had no towels. You had to bring your own or collect one from reception. Needs refurbishment!! Complimentary water bottles in the room would have been nice, especially for the coffee machine.
The front desk staff were amazing. 10/10 Customer Services. Wish I took their names on 3/5/2024 at 11 am. Lots of parking space, good size, and clean rooms. Room service and food were brilliant. Thank you.
Stayed in May 2024
Reviewed: 5 May 2024
Jo
United KingdomInteresting paintwork in some areas..
Arrived for breakfast - lady who greeted us was full of smiles - very rare! Bed very comfortable, bedding good quality. Room very clean, also very quiet. Breakfast had varied choice. Good value for money.
Stayed in May 2024
Reviewed: 4 May 2024
Asmait
United KingdomFriendly staff
Stayed in May 2024
Reviewed: 24 April 2024
Caldwell
United KingdomFunky smell in bedroom
Very clean
Stayed in February 2024
Reviewed: 22 April 2024
Kevin
United KingdomHaving to pay for parking
Convenient to our destination
Stayed in April 2024
Reviewed: 19 April 2024
Louise
United Arab EmiratesI’m not from U.K. So having to pay for parking is ridiculous.
Julie was an absolute breath of fresh air. Making you feel welcome the moment you walked in the door. Check in was swift, room is clean, bed is comfortable, tea and coffee in room. Nothing to complain about for the price or location. Breakfast was good for £13.00.
Stayed in April 2024
Reviewed: 18 April 2024
Srisha
AustraliaLocation is a bit far from the tube station, we had to catch an Uber each time we needed to go there and back
Great staff, gym has the necessary equipment, restaurant has great breakfast, quiet rooms
Stayed in April 2024
Reviewed: 17 April 2024
Denize
United KingdomRange of choice for breakfast, helpful staff willing to offer solutions, clean facilities throughout. Would have scored higher had we had a chance to use the spa facilities.
Stayed in March 2024
Reviewed: 15 April 2024
Sarah
United KingdomThe shower in room 205 was more a drizzle than a rain shower.
Easy to get to. Great welcome from Julie on front of house. I was actually surprised how modern it was for a Holiday Inn. Decent sized room with a very comfortable bed. Given how busy the hotel was, the room was quiet too. Good buffet breakfast. Good steam room, tiny sauna, ok pool. Nice welcome from Alan or Adam (apologies) in the spa. All in all a comfortable stay.
Stayed in April 2024
Reviewed: 5 April 2024
Carol
United KingdomExcellent check in and welcome
Stayed in April 2024
Reviewed: 4 April 2024
Tarundeep
United KingdomNothing specific
Room was pretty organised and catered to our needs.
Stayed in March 2024
Reviewed: 3 April 2024
John
United KingdomHaving to pay for the parking
Nice leisure facilities. Food was very gd and table service was gd as didn't expect it . Comfortable bed also
Stayed in March 2024
Reviewed: 3 April 2024
Jonathan
FranceRestaurant “fully booked” although at least 10 unoccupied tables, which remained that way all night. I ate in the bar. No problem but disappointing as a resident….
Reception staff very helpful and pleasant
Stayed in March 2024
Reviewed: 1 April 2024
Ian
United Kingdomhaving to pay additional charge for parking in hotel car park !!!!
okay all round
Stayed in March 2024
Reviewed: 29 March 2024
Siobhan
United KingdomThe food in the restaurant is bland and overpriced
Central location
Stayed in March 2024
Reviewed: 28 March 2024
Angela
United KingdomQuite a long walk to Brentwood railway station - but would still stay here again for a trip to London.
Good sized room. Huge comfortable bed. Tea and coffee making facilities with a two pack of biscuits and bottled water. Breakfast was excellent Lovely swimming pool and jacuzzi
Stayed in March 2024
Reviewed: 27 March 2024
Amy
United KingdomFixed head shower meant it was difficult to keep your hair dry and turn on the shower. There were no shower caps even though I rang reception. The bottom of the shower screen was green. The decor looked a bit tired especially in the bathroom.
Comfy bed.
Stayed in March 2024
Reviewed: 25 March 2024
Christine
United KingdomThought the evening meal choice a little on the expensive side. Side dishes choices very limited and small portions considering extra charge incurred.
The rooms were extremely comfortable. We enjoyed our stay.
Stayed in March 2024
Reviewed: 24 March 2024
David
United KingdomNot sure why you charge for parking just another money grabbing excercise
Stayed in March 2024
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