Chepstow Road, Newport, NP18 2LX, United Kingdom
#6 of 14 hotels in Newport
Guests' ChoiceBased on 2909 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.3
Facilities
8.3
Staff
8.7
Value for money
7.8
Free WiFi
7.7
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End of dialog contentReviewed: 22 May 2024
Geraint
United KingdomDrinking area was outside the window
Style
Stayed in May 2024
Reviewed: 20 May 2024
Lawrence
United KingdomNeeds some updating as a little run down in some rooms and hallways
I love the beds and the staff are wonderful I’ve been here multiple times always welcomed
Stayed in March 2024
Reviewed: 17 May 2024
Mark
United Kingdombuffet breakfast nearly always disappoint.
Booking in was easy and professional (Bethany) I think. Bar staff a bit curt Breakfast staff excellant
Stayed in May 2024
Reviewed: 17 May 2024
Kirsi
United KingdomHaving some trouble getting my VAT invoice after checkout, but otherwise all was good.
Good value for money, Beautiful hotel.
Stayed in May 2024
Reviewed: 12 May 2024
Emma
United KingdomMy room was right by garden and on the lower floor there were a group of men right outside my window who were smoking and could see right in to my room and I had to keep my curtains closed and cause of the smell of smoke I could not open my windows it was a warm day also there should be a net or at least blinds up so people can't see in your room I was a female on my own and found this not acceptable I go around hotels often and love using the facilities which this hotel was all good except for this one issue amd for me this was a big issue due to my past
I reallyiked this hotel
Stayed in May 2024
Reviewed: 10 May 2024
Katrina
United KingdomNothing.
Great hotel... nothing not to like. Clean and well equipped room, comfy bed, lovely breakfast and friendly staff. Would definitely recommend.
Stayed in April 2024
Reviewed: 10 May 2024
Trevor
United KingdomCleanliness in room was.lackikg with a hair found on the bathroom.sink and dusty lampshades
The layout and location were great. The gym was excellent and convenient.
Stayed in May 2024
Reviewed: 3 May 2024
Arvind
United KingdomDid not manage to get rooms close together as requested. Only one staff was serving at front desk during morning 08:45 checkout time (cue)
Bed was really comfortable. Rooms well furnished. Bathroom/Shower quality
Stayed in May 2024
Reviewed: 2 May 2024
David
United KingdomHaving to pay for the car park!!
Friendly staff. Good facilities with pool, sauna, steam room, hot tub and a well equipped gym. Room was a good size and clean. Breakfast was lovely.
Stayed in April 2024
Reviewed: 30 April 2024
Laurence
United KingdomNothing to be negative about if I'm honest.
The staff at the desk and everywhere else I encountered them were super helpful. I ate a post-marathon dinner in the restaurant and the food was good value although the race had sapped my appetite. Had the beef ribs one of which just fell lusciously off the bone and the other one a little drier but not so much it wasn't enjoyable. The room was a good size for this solo traveller and I made use of the spa which was more than adequate for my needs. Highly recommended 👌
Stayed in April 2024
Reviewed: 29 April 2024
Dromart
AustraliaNothing significant
Nice rooms, nice gym with weights and cardio equipment. Nice pool area
Stayed in April 2024
Reviewed: 29 April 2024
Warne
United KingdomNot a great choice of bar food and expensive
Swimming pool
Stayed in April 2024
Reviewed: 28 April 2024
Comb
United KingdomRude member of staff in the spa put me on edge and I didn’t really understand why she couldn’t just be friendly like everyone else there. I think when you’ve paid almost £300 for a night, £10 for 12 hours parking is a bit much.
Beautiful hotel, everything clean.
Stayed in April 2024
Reviewed: 27 April 2024
Daniele
GermanyNo fridge in the room, and forniture is a little old. There is only a set of curtains that cimpletley block light. Because all windows give to the garden, all can see inside the room from the window. The only option for privacy is to close the curtains even in the day, and use the lights. If thy had an extra set of light curtains you could still have sun and privacy.
Friendly staff and big room. Very nice surroundings in the green. Facilities and restaurant are good.
Stayed in April 2024
Reviewed: 26 April 2024
Lee
United KingdomTv channels were very limited
Stayed in March 2024
Reviewed: 24 April 2024
Elis
United KingdomThe rooms further away from the pool (our room) smelt a bit damp although no signs of damp and the building is extremely clean. The bed was a bit squeaky but no issues with the room. We could not eat in the restaurant as there seemed to be fully booked however, there were many tables free! The swimming pool did not open until 9am for family swimmings however, check out is 11 which was a bit of a rush. As we had to have breakfast first which didn’t feel pleasant swimming after a full stomach.
Spacious rooms, Room service, Very clean, Son had a string bag of Easter treats - colourings, book, bottle etc. Stayed a few times and always been pleasant stays.
Stayed in March 2024
Reviewed: 22 April 2024
Debbie
United KingdomBedroom carpet very stained, tatty woodwork
Facilities
Stayed in April 2024
Reviewed: 22 April 2024
Simon
United KingdomClean, comfortable and very reasonable on price
Stayed in April 2024
Reviewed: 21 April 2024
Rebecca
United KingdomThe only bad point I gave about this hotel is the £50 holding fee that they take. I had no idea about this until I got here , and now it takes a few days to go back into your account. I stay In many hotels regularly and have never heard of this . Imagine if you didn't have the £50 and only enough for the actual hotel fee. You wouldn't be able to stay. Its a bit naughty I think.
Great hotel . Fab location. The pool is amazing . Everything is spotlessly clean
Stayed in April 2024
Reviewed: 21 April 2024
Olivia
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 15 April 2024
Ford
United KingdomExtra fee for car park. Could do with redecorating.
Excellent help from all the staff we met.
Stayed in April 2024
Reviewed: 14 April 2024
Derek
United KingdomThe mattress and pillows could have been better.
The quality of the breakfast was average. The restaurant and bar meal in the evening were very good. Good location
Stayed in April 2024
Reviewed: 13 April 2024
Justin
United KingdomThe welcome from the staff and how relaxing my stay was
Stayed in April 2024
Reviewed: 12 April 2024
Shaun
United KingdomThe family changing room when we used the pool, it seemed to be used as a storage room aswell.
The staff were amazing and friendly. The pool had a child throw up in it and the staff managed to arrange for us to use another hotels pool for free.
Stayed in April 2024
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