When we checked into the hotel we were given our keys to our room. We were not happy with our room as it smelt of smoke and was down a dark corridor. Also the bathroom was dated and bed was facing the large window in the room. We mentioned this to the receptionist who was very understanding and was able to put us in another room which felt cleaner.

Breakfast was superb. Can't fault it

Stayed in January 2024

The room was a bit dated, and the 'spa' had children's swimming lesson's going on so wasn't exactly the romantic relaxing spa we envisaged! Didn't anticipate the £10 parking overnight.

Staff were absolutely fantastic, the reception, the grill- all simply couldn't do enough and were super friendly. The food, whilst expensive, was exceptional.

Stayed in January 2024

Waiting too long for service inn bar

Stayed in January 2024

Still haven’t got my money back for 50 pound pre charge

The room

Stayed in January 2024

Not much to watch on the tv, so was boring in the hotel room itself

Very welcoming

Stayed in January 2024

The room was comfortable and clean.

Stayed in January 2024

The rooms were very cold on arrival and took some time to warm up. Restaurant was very expensive.

Stayed in January 2024

Charge to use their car park

Good valuable and big rooms Very helpful receptionist

Stayed in December 2023

beans , bacon and the general layout

room was great but breakfast was just ok in terms of traditional English

Stayed in December 2023

I thought the room was out dated and in need of refurb and updated furniture

restaurant and reception was good

Stayed in January 2024

We had the worst service from the bar staff as we had to eat there due to the restaurant being full. Really rude - we moved our own tables to put them together - were unhelpful and not nice to us at all. We were upset that they put a service fee on the bill when we had to do everything ourselves… otherwise the reception staff was lovely as usual and warm and inviting

Loved it because 2 times I’ve been the service was so good and the rooms clean and comfy .. the steam room is not very clean looking at the door however everything else seems good. The breakfast is absolutely amazing 10/10

Stayed in December 2023

That I had to pay for parking.

The lady on reception was excellent.

Stayed in January 2024

Having to pay for parking. The car park is big enough to accommodate guest's cars. But if it was really necessary, they could give a lower price for hotel guests as appreciation.

The room was really spacious and clean, had a really nice lighting. The bathroom was quite big and the amenities was great, really nice brand. Breakfast amazing, loads of viriaty. Swimming pool is quite big and sauna and steam room was very nice and clean.

Stayed in January 2024

Having to pay for parking. The car park is big enough to accommodate guest's cars. But if it was really necessary, they could give a lower price for hotel guests as appreciation.

The room was really spacious and clean, had a really nice lighting. The bathroom was quite big and the amenities was great, really nice brand. Breakfast amazing, loads of viriaty. Swimming pool is quite big and sauna and steam room was very nice and clean.

Stayed in January 2024

Having to pay for parking. The car park is big enough to accommodate guest's cars. But if it was really necessary, they could give a lower price for hotel guests as appreciation.

The room was really spacious and clean, had a really nice lighting. The bathroom was quite big and the amenities was great, really nice brand. Breakfast amazing, loads of viriaty. Swimming pool is quite big and sauna and steam room was very nice and clean.

Stayed in January 2024

Carpets all stained,

Food,staff

Stayed in December 2023

N/A

It was lovely. I was really poorly through the night of my stay so didn’t get to enjoy as much as should have. Reception was lovely and gave me pain killers

Stayed in December 2023

Could not enjoy more natural light as the windows are too transparent without inner curtains even though it has the main curtains. I could see opposite rooms through our window.

The location is very good and quite. The staffs are all efficient and professionals. Highly recommend for a break. I will visit in in one summer holiday to taste the astmosphere again. I feel it will be wonderful in summer.

Stayed in December 2023

Everything was great 👍 Fantastic food, nice spa and gym.

Stayed in December 2023

Staff were welcoming, friendly and informative. What we paid for the room was great value for money and the faxt you could use the leisure facilities aswell was an added bonus. Dragon taxis have a priority pick up service at the hotel so you dont need to wait very long.

Stayed in December 2023

Had to pay for parking

Staff were very friendly

Stayed in December 2023

Paying for overnight car parking, and pricy drinks at the bar.

Excellent food and spacious, clean accommodation

Stayed in December 2023

Very Limited choice of food for vegetarian

Good size of the room... friendly staff

Stayed in December 2023

Nothing

Ideally situated for m4.

Stayed in December 2023

Room was quite cold even with heating. Radiator small for a large room. Water was not hot enough in my room for a bath in the evening. Need more electric sockets - couldn't plug my phone charger in next to the bed as no available socket. Room was rather dark even with all the lights on.

Reception, all staff, facilities, food

Stayed in December 2023