Ataturk mahallesi zafer sokak no 2-4 İC Kapi No 1 Umranıye , Umraniye, 34764 Istanbul, Turkey
#364 of 2,492 hotels in Istanbul
Guests' ChoiceBased on 48 hotel reviews
9.0Cleanliness
9.5
Comfort
9.3
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 21 May 2024
Feng
ChinaVery good hotel, which has large room space, variety breakfast with good feeling music, and warm staffs, who are professional, meanwhile well-equipped facilities, even if having shoehorn. It has very good position nearing Metro station, buses station and minibuses station which can carry us to travel spots and SAW airport, meanwhile keeping quite from shoppes area, so we feel it is valuable to be recommended.
Stayed in May 2024
Reviewed: 19 May 2024
Adriana
El SalvadorI liked everything
The location was right in front of the metro, near malls and restaurants. The facilities were super confortable, clean and high end. People on the front desk were super helpful and nice!
Stayed in May 2024
Reviewed: 16 May 2024
Ziyad
Saudi ArabiaSo clean and tidy and comfortable space
Stayed in May 2024
Reviewed: 14 May 2024
Ioan
United Kingdomeverything is ok, the staff is super nice, the rooms are very clean and fragrant
Stayed in May 2024
Reviewed: 11 April 2024
Iain
SwitzerlandGym facilities need updating
Location was ok
Stayed in March 2024
Reviewed: 2 March 2024
Swara
IraqPrices little bit high
Every thing was perfect
Stayed in March 2024
Reviewed: 13 February 2024
Erica
United KingdomThis is one of the nicest hotels I've been to, from location to staff, food decor, and so clean.
Stayed in February 2024
Reviewed: 3 February 2024
Artem
Russiaa bit dark, not enough light at number
good hotel, number fully equipped, slippers, tea, ect
Stayed in January 2024
Reviewed: 2 February 2024
Syed
United KingdomThe Gym can do with some upgrading and cleaning.
Stayed in February 2024
Reviewed: 19 January 2024
Adrian
BulgariaA good property to stay in the Asian side of Istanbul!
Stayed in November 2023
Reviewed: 12 January 2024
Erkan
Netherlands-
Great location, great staff, subway is nearby. Rooms are very clean. Bed was comfortable.
Stayed in December 2023
Reviewed: 5 January 2024
Joe
SingaporeBed was bad
Location staff and cleanliness
Stayed in January 2024
Reviewed: 3 January 2024
Dr
Saudi ArabiaI like to visit the hotel gain. The breakfast very delicious. The staff in resturent were very very kind and helpful. Many thanks for all.
It was great and all facilities were clean. The hotel was beyond expectations, receptionists and all staff were friendly and very kind. The food was very delicious. Can't wait to visit it again
Stayed in January 2024
Reviewed: 31 October 2023
Mudassir
United StatesNothing
This hotel exceeded our expectations. We were worried after reading some reviews but we are glad we booked this hotel. It is newly renovated. The hallways have beautiful lighting and artwork. The family loved the huge, clean rooms. The lobby is very nice and there is a very good restaurant on the premises. The location is central to the shopping and food places.The staff is also quite helpful.
Stayed in October 2023
Reviewed: 30 October 2023
Junior
United KingdomMy meal in the hotel was served cold. I sent it back to the kitchen times, and each time it came back cold
Great location and friendly staff
Stayed in October 2023
Reviewed: 26 October 2023
Wali
PakistanNobody can speak English, that's a big problem. Communicating with them is too tough.
Yousuf and the girl at the reception and other receptionists were too good and cooperative. The room was too clean. The staff was too much cooperative. The food was good especially the breakfast and a waitress in the restaurant was having a great gestures, communication and serving.
Stayed in October 2023
Reviewed: 21 September 2023
Maysarah
United Arab EmiratesI upgraded my room , they just gave me a bigger room ( empty space) ,I recommend adding an extra coach,table with 2 chairs
Stayed in September 2023
Reviewed: 15 September 2023
Salman
IraqThe rooms
Stayed in September 2023
Reviewed: 5 September 2023
Sultan
TurkeyNothing
Everything was amazing I went to the hotel late last night and my suitcase was broken at the airport. The receptionists fixed it immediately they was very friendly ❤️ They arranged an affordable transfer to take me back to the airport in the morning. I couldn't travel much due to my business trip, but the location of the hotel, its cleanliness, and the attention of the staff were all very good. I’ll go again Thank you for everything
Stayed in September 2023
Reviewed: 5 September 2023
Matias
United StatesSince it has a central location, I was able to spend time with pleasure during my stay. You should definitely experience the cafe on the 1st floor. It was a nice stay with the positive energy of friendly employees, comfortable and clean bed. Thank you for everything.
Stayed in September 2023
Reviewed: 21 May 2024
Catherine
United KingdomRoom noise and can hear outside traffic and shouting. Netflix not working and no English channels. Room service finishes at 11pm and no way of getting food. During the day I called reception to be transferred and call went down and then they didn’t pick up after numerous times. Paid for late check out and someone tried to come into my room to take my bags where I was naked. Not good
The location
Stayed in May 2024
Reviewed: 27 March 2024
Nawaz
United KingdomThe gym is very disappointing. The size of the hotel should provide a decent gym with more equipment, space, and options. Breakfast could have been better. Some days, the cooked items had too much salt.
The staff were very professional and friendly
Stayed in February 2024
Reviewed: 19 March 2024
Catherine
United KingdomNo room service facility and nothing in the fridge
Comfortable bed, great tv and Netflix option. Very peaceful considering in Istanbul.
Stayed in January 2024
Reviewed: 5 September 2023
Anonymous
TurkeyEverthing was beautiful.
The hotel was absolutely wonderful. The rooms were clean and smelled very good. All the staff members were concerned and made us feel very special. The location of the hotel is very close to everywhere, 2 minutes walking to the metro, there is a shopping mall very close by. The hamburger we ate in the evening restaurant was really delicious. I sat until midnight in Meva cafe and ate dessert. But the most enjoyable was Turkish coffee. Good thing My Istanbul experience was in this hotel. Thank you everyone
Stayed in September 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content