The hotel service staff were extremely nice. We interacted with Shahzad, who helped us a lot with booking our tours and suggesting the places to visit. The room was clean and is located in the center of the city with convenient access.

Stayed in May 2024

None

Friendly staff everything near to the hotel metro markets etc highly recommended to everyone.

Stayed in May 2024

Na

Everything was exactly what I expected, clean and comfortable, night time quiet and busy during the day. Everything was absolutely perfect. A utilities work fine. Staff was amazingly kind!! Definitely coming back.

Stayed in May 2024

The extreme kindness from the staff, and Omar's fantastic menemen for breakfast!

Stayed in May 2024

All was eceptions

Receptionists Omar and Shahzad were really friendly and guided well about good restaurants and about trip.

Stayed in May 2024

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Stayed in April 2024

Cleanliness and staff friendliness was number one thing I am excited about. I have been in Turkey more than 5 times and haven’t had so clean room like this one. People working at hotel made me special breakfast I asked for, so they got 10 points for that one as well. We came in a group of 9 people, it was best decision to use this hotel because we could use terrace to hang out together after hard days in shopping. We could also bring our food and drink and enjoy evening in perfect view.

Stayed in May 2024

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Stayed in April 2024

Perfect location - 10-15 mins to the main landmarks. The room was clean and spacious. There are mini fridge, kettle ( also tea/coffee), a bottle of water, cups and all other things mentioned in the room’s description. The administrator is very polite and helpful. I needed a transfer and it was arranged in 1 hour, which was really quickly. Overall, I enjoyed the stay and will choose this hotel for the next visit to Istanbul.

Stayed in April 2024

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Stayed in April 2024

There was a bad smell coming from bathroom sink and it wasn’t ventilated properly.

The staff, the upper terrace, the big bathroom

Stayed in April 2024

Any wardrobe would be useful. :)

Hosts were amazing, thank you!

Stayed in April 2024

Great location, very clean, extremely helpful and caring staff

Stayed in April 2024

Old, fraid towels could perhaps be replaced.

Excellent assistance from frontdesk personnel!

Stayed in April 2024

NONE

I loved the hotel location, and the staff was amazing and welcoming and helpful. Thank you.

Stayed in April 2024

rooms are small but that is expected considering the location and standards around the area.

Amazing hospitality. they did their best to accommodate all our requests. Rooms are pretty neat and clean. we are 4 families with 6 young kids travelled together and loved our stay there. on the first glance you may not like the area but it is the best area to stay. very close to tourist places. many restaurants near by. very near to Grand bazaar. easy to avoid Istanbul traffic and get onto highway. Omar and Shahzad were very helpful to us. their efforts are much appreciated.

Stayed in April 2024

Nothing

The location, employees and room

Stayed in April 2024

- I did not like the pillows.

- Staff is very nice and supportive

Stayed in April 2024

Everything was perfect

Staff

Stayed in March 2024

I tried to find what I don't like... 🤔 It was hard. The stairs and hallways are narrow, but guys...... I don't remember ever sleeping in the hallway or on the stairs. 🤣🤣🤣🤣🤣🤣

Let me start with the rating of the hotel, it really is real.10/10👌 This hotel is located in a neighborhood (Kumkapi) that is a CHARMING CHAOS. The attitude of the staff is very warm. On the roof terrace you can drink your coffee, tea or beer, with a view... Sea, seagulls and the architectural chaos is great 😍. This is a family hotel where the staff treat you like a guest in their house, not like a normal hotel! Clean, tidy, the rooms are wide. There is an elevator. And all you need to even stay longer. In the immediate vicinity of the hotel, in the small streets, life is bubbling in restaurants and cafes with live music and young people on the street. There are tram and train stops nearby.

Stayed in March 2024

Nothing I can think of.

The staff were very helpful and friendly. From the reception staff to the housekeeping staff, then the lovely chef 👩‍🍳 they were simply amazing. We we were treated like family. Made our holiday memorable. To everyone at PALMERA. You are all doing a great job. Keep doing what you do.

Stayed in March 2024

The rooms were small and inconvenient enough.

The location was perfect as well as the cleaness. The breakfast was nice but nothing exceptional. Only the sight. The staff was absolutely impeccable: polite, smiling and helpful.

Stayed in March 2024

The location is perfect and the owner was very caring! The room was big and nice. All was perfect. It made our stay really enjoyable!!!

Stayed in March 2024

One of the best hotel experiences I had. Incredible staff!

Stayed in March 2024