The 3rd day room cleaning was not as great as the first and 2nd day. The new towels were not folded properly looks like been thrown up the rail. We put the robes in the bath tub along with the used towels to indicate we need new ones but the cleaner just hang them up again. The desks was not dusted. Even so we still left tip as we were happy with the first few days cleaner and stocking the fridge with refreshment.

Staff are all attentive and smiling. The customer service is excellent. It’s like in you’re good hands at all times. Special mention to the valet parking team for your friendliness and the gift shop attendant who was patient and helped me picked my two bracelet souveniers. So many selection with buffet. Everynight there is additional variety dish. The cocktails and food at the kitchen bar are delicious. (No nasty headache from cocktails because they use decent ingredients) the snack bar are chef material. And the live band, mixed of local, pop rock and alternative music. The white party singer and DJ scratching, it got us off our chairs the energy was amazing. Finally, the turkish bath and VIP balinese massage we were treated like royals. Thank you so much Hilton!

Stayed in May 2024

N/A

The facilities, bars/restaurants, vastness of the complex

Stayed in May 2024

Rooms are so far from lobby and main restaurant

Sea side location breakfast area very nice

Stayed in October 2023

The pools were very cold

The facilities were great - good kids club and beach bar

Stayed in October 2023

Staff clearly serving those from whom they think they can get tips. I don't tip so I had to fetch my own drinks napkins and cutlery. On the rare occasion I did get a drink it was cola from a pump, while the tippers were getting cans. Skin colour profiling was also pretty obvious, I'm brown so little to no service for me. We left only 100TL tip on the bed for the cleaner on day one and returned to a clean room. Next day we left £10, we returned at midday to an unmade room but the money was gone. Room wasn't made until past 4pm, so no more tipping. This says more about the workers than the hotel, but it's about the experience, right? They need to fake it better. At least one ala carte and one spa treatment ought to have been free, considering the most basic cost £300 per night. Food, though reasonably good, got monotonous after 3 days.

Hotel and it's facilities abound although they're a little dated now. Overall a great experience, but not the best value for money, pricey.

Stayed in October 2023

Nothing

Swimming pools , food, luxury

Stayed in October 2023

nothing

everything

Stayed in September 2023

None

Everything was perfect this us our second year in row. No place beats this place

Stayed in September 2023

The cleanliness of room was nog good and enough ! Even after daily room service I could see there is no vacuum is used for our room or bathroom wasn’t cleaned ! Just they were changing towels and bed sheet once for us !

The food options and taste was amazing. The variety of entertainment planned by hotel was perfect. The staff are so friendly. Big property so u wont get board during your stay.

Stayed in August 2023

Everything was great

Great facility's variety of foods options ie main restaurant,snacks restaurants and Ala Cart restaurants.staff were polite and helpful and English speaking. Excellent activities and night shoes.location was great. Special thanks for Luella from housekeeping staff for her outstanding performance she managed to accommodate All our requests.

Stayed in August 2023

Food was excellent, staff were extremely helpful. We used the Turkish bath and spa services and the service offered by Durmus Zenyp, Mustiri was superb

Stayed in July 2023

Perfect for families. Staff is excellent. You get decent comfort and service for your money. There's everything adults and children need.

Stayed in May 2023

Nothing at all!

Everything! The service from check in to check was impeccable! The food (especially the restaurants) we’re amazing with various choices. There was so much food to choose from it was great! The rooms were clean and comfortable. The AC worked so well which was a godsend. Our couples massage was beyond good! We had sports and relaxing. The entertainment here was next level as well! Mongolian acrobats we’re just insane! I’d like to praise all staff here!!! I loved it so much I’m already trying to book dates again for next year!

Stayed in June 2023

It was such a pleasant experience that it is very difficult to tell in a nutshell. We lived in a villa by the lake and it was beautiful. Private warm pool, excellent new apartments. With a baby, this is the perfect vacation. The service was excellent. People around are smiling and trying to help you! The food is wonderful, a large selection and everything is fresh. And thank you so much for parking and washing our car. It's priceless! We hug you all! Thank you so much for such an incredible experience! We really want to come back again! P.S. We travel a lot around the world and this hotel is above all praise! Be sure to take a room category: a villa by the lake and you will not regret it!

Stayed in June 2023

All of things was perfect

Stayed in June 2023

The hotel is a little dated and I wish the sea front is maintained a little bit more.

The hotel was clean and staff very responsive. There is a lot to do for kids and adults. You definitely won’t be bored.The food is great and so much choice. The spa treatments are fantastic. I had traditional Bali massage twice and it was fantastic.

Stayed in June 2023

There was nothing to dislike

The Shows were AMAZING

Stayed in June 2023

Everything about this hotel was simply amazing. From the facilities, to the staff and food. One of the best family holidays you could hope for.

Stayed in June 2023

nothing

excellent facilities and restaurants

Stayed in May 2023

Nothing there to dislike

Everything about my stay was excellent and everything was to my liking

Stayed in May 2023

not much . it’s pretty much perfect

ahh I’ve travelled all over the world to China , US , Auz all over Europe and this was best hotel experience I’ve ever had . staff so friendly and helpful . facilities were unbelievable. the setting and local area is beautiful . food was sublime

Stayed in April 2023

all very good

Stayed in April 2023

nothing

The facilities, the pool side Vila has 2 connected suits convenient for family stay.

Stayed in April 2023

food selection wasn’t what you’d expect for the Hilton, although I understand that it’s the end of the season and the hotel wasn’t overly busy

location and friendliness of the staff

Stayed in November 2022