Pawia 18 B, Old Town, 31154 Kraków, Poland
#40 of 270 hotels in Kraków
Guests' ChoiceBased on 1064 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.4
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 23 May 2024
Viv
United KingdomThe mattress wasn’t very comfortable.
Lovely clean hotel. Very friendly staff who were more than happy to help . Plenty of choice for breakfast.
Stayed in May 2024
Reviewed: 19 May 2024
Yeo
IndonesiaHotel should consider rate inclusive breakfast
Hotel location is very good
Stayed in May 2024
Reviewed: 19 May 2024
Carolinw
United KingdomWas not much choice for breakfast
From start to finish the service was excellent. The bedrooms were large with a comfortable bed and pillows.
Stayed in April 2024
Reviewed: 14 May 2024
Mona
NorwaySone noice from the trafick outside.
Good selection, especially found of the omelett service.
Stayed in May 2024
Reviewed: 14 May 2024
Susan
United KingdomM/A
Amazing ambiance, excellent location exceptional food
Stayed in May 2024
Reviewed: 13 May 2024
Michal
PolandNothing
Location
Stayed in May 2024
Reviewed: 12 May 2024
Podd
IrelandBreakfast ... a lot of fresh food was uncovered and not refrigerated. Didn't spot the egg chef until the second day :(
Great location near station, shopping and town. Room was quiet and bed comfortable
Stayed in May 2024
Reviewed: 6 May 2024
Paul
IrelandThe next time I might chose a room with a bath if there is one.
Friendly staff, quiet comfortable room, Polish hospitality!
Stayed in May 2024
Reviewed: 4 May 2024
Lynn
Isle of ManLocation. Perfect for Old Town, shopping mall and Discover Krakow pickups
Stayed in May 2024
Reviewed: 28 April 2024
Pavel
IsraelPretty small rooms for a family of 4.
Great location, comfy rooms
Stayed in April 2024
Reviewed: 28 April 2024
Kari
FinlandMinibaarin was closed
Excellent
Stayed in April 2024
Reviewed: 23 April 2024
Magen
IrelandStaff are very friendly and extremely helpful. Bar staff were so lovely
Stayed in April 2024
Reviewed: 22 April 2024
Ryan
United KingdomGreat hotel, great location, really friendly staff!
Stayed in April 2024
Reviewed: 20 April 2024
Geoff
United KingdomNothing
Very friendly staff and wonderful location for train station from airport, plus Old town is just minutes away
Stayed in April 2024
Reviewed: 20 April 2024
Dana
RomaniaI can’t point out to something
Nice and attentive staff, excellent breakfast, central location
Stayed in April 2024
Reviewed: 18 April 2024
Daria
UkraineGreat location, big room, clean and comfortable! Staff are very friendly and nice.
Stayed in April 2024
Reviewed: 15 April 2024
Luciano
BrazilMercure Krakov was the best a mercure I’ve been stayed worldwide, mainly due crew behaviors of support and assistance to the guests.
Stayed in April 2024
Reviewed: 10 April 2024
Bogdan
RomaniaThe pillows but it was not a big deal
Staff was friendly, clean, modern, near to everything
Stayed in April 2024
Reviewed: 8 April 2024
James
United KingdomConstructive feedback and not a complaint. The air conditioner is too powerful for the bedroom size. I'd prefer the windows to open slightly for air ventilation The sofa beds need protection around the exposed metal frame at the end of the bed and corners. Mini bar too expensive. There was no radio channel available on the TV or I couldn't find it. The reading chair was a modern style, but the legs angle out from the chair. When the sofa bed is out and space is limited, it's hard not to catch your toes on the chair legs. Complimentary slipper or sick for walking around room. I felt the carpets were dirty.
The whole experience. The staff were amazing, friendly and so helpful. We met someone from every department and I felt that the staff were happy at work. The beds were very comfortable. Bottled water and pretzel were a nice touch Breakfast was the best. The children loved the waffle maker and the juicer. The didn't likes were minor and did not ruin our stay.
Stayed in April 2024
Reviewed: 8 April 2024
Ewa
United StatesN/a
Location,friendly staff, great breakfast
Stayed in April 2024
Reviewed: 5 April 2024
Ewa
United StatesN/A
Location, services, friendly staff
Stayed in April 2024
Reviewed: 3 April 2024
Rachanee
United StatesPillow is too high
Close to train and bus station. Not far from city center
Stayed in March 2024
Reviewed: 1 April 2024
Lene
CanadaNothing . The Hotel was amazing .
Location to shopping and train Station. Location to Old town.
Stayed in March 2024
Reviewed: 26 March 2024
Margaret
United KingdomBreakfast wasn't to our taste
The decor, the cleanliness, the comfortable rooms. The staff were also excellent
Stayed in March 2024
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