I liked everything, however as a possible suggestion, the wardrobe mirror is in an area of low light so you cannot see yourself well. It would have been nice to have a flow length mirror in better lighting, since the room is big enough for this. If you were to spend more time in your room, there are no foreign entertainment options on the TV such as Netflix, Prime or Disney, it’s predominantly all Malaysian TV or other areas of Asia (option to screen share from your device but won’t work on Netflix). Another thing I noted was that the outside windows were not clean (of course it’s understandable that it’s very high up and difficult to clean, but just something I was aware of). But these are minor, nitpicking matters- the hotel was great and staff were all wonderful.

The RuMa was a wonderful hotel, with friendly and accommodating staff. The location is ideal, only about 5-10min walk to the Pavillion shopping centre and Lot 10 area. They have good amenities, with a complimentary mini fridge and you have the option to read any newspaper or magazine. The lounge and pool area was lovely.

Stayed in May 2024

Breakfast should be inclusive

Clean, comfortable, great feel and attention to every detail. The pool was spectacular.

Stayed in May 2024

Nothing, all praise all day long

The high standards regarding service and quality of the facilities are impeccable. One of the best hotels I’ve stayed at. Location, breakfast, staff all are excellent with an incredible price/quality ratio

Stayed in May 2024

The bed was a little too soft for my liking.

The stay was great.. a nice getaway staycation to relax and unwind. The service was good especially the team at breakfast.

Stayed in May 2024

No sound isolation between the room door and the corridor

Location Restaurant The room Stuff

Stayed in May 2024

Absolutely amazing service and great location. We loved our stay. Very modern rooms and enjoyed the personalized service.

Stayed in May 2024

NOTHING

BED - SUPER COMFY BATHROOM - VERY CLEAN AND NOT SLIPPERY STAFF - SUPER FRIENDLY AND HELPFUL. WELL TRAINED BAR - AT THE BAR CAN SEE TWIN TOWER BREAKFAST - ASAM LAKSA IS GOOD

Stayed in May 2024

My bath was not fixed correct and shower didn’t drain so well.

Love the staff, style of the hotel and location. It’s really modern and has a great pool bar and restaurant. I would stay again for sure!

Stayed in May 2024

This hotel was amazing from start to finish.

Stayed in May 2024

Everything! Nothing to dislike it was all fabulous. Will stay again for sure.

Stayed in May 2024

Great hotel, very comfortable, free minibar, lovely staff!

Stayed in April 2024

Not applicable

Everything

Stayed in May 2024

Nil

Room was spacious, clean and the decoration was nice. Staffs were nice to decorate the room for birthday celebration.

Stayed in May 2024

Breakfast was very good and staff were extremely friendly. Highly recommended..

Stayed in May 2024

I can't really fault this hotel.

The location was exceptional as it is placed close to the pavilion shopping mail. The hotel is clean, the rooms are spacious and the breakfast buffet was excellent. Highly recommend this place if you want luxurious escape.

Stayed in May 2024

Reception counter staff unable to give a clear explanation on the deposit and facilities.

Room was spacious and comfortable bed. Good breakfast with local and bread selection. Long Q for breakfast should follow their suggested timing. Parking is free, before going out just tell the reception counter of your car plate number (No need to use tng). Location is within walking distance to Pavilion and KLCC (7mins)

Stayed in May 2024

One of the best hotel ive ever been 💕. The staffs are very friendly and helpfull. Very warm welcome. The bed are sooooo comfy. Foods are sooooo good. The overall ambience are stunning.

Stayed in May 2024

Everything was perfect! The staff was warm and welcoming, always happy to help. The food was good. Room was clean and confortable. Perfect location (near the Petronas and Bukit Bintang area.

Stayed in May 2024

Nothing

Everything. Amazing hotel and staff.

Stayed in May 2024

Nothing- it was great.

Beautiful hotel located 10 minutes walk from the Petronas twin towers. Staff was wonderful- I didn't arrive until past 11pm and the bar was closing and they were still willing to bring a Negroni up to my room for me! The day I checked out it was easy to store my bags and they were happy to give me continued access to the facility. I really enjoyed my stay and would absolutely stay again next time I am in KL.

Stayed in April 2024

Consistent labelling of vegan breakfast items would be the only improvement.

Beautiful hotel and really relaxing space in KLCC. They have clear VEGAN options for breakfast (a yummy chickpea 'omelette') and on the restaurant menus. Some buffet items were clearly labelled as vegan but this could be more consistent - staff were able to answer our questions about what we could eat but it would be easier to label consistently. Pool lounge area was great as was the pool to relax after breakfast. Rooms are big and well designed.

Stayed in May 2024

Located in the heart of KL, if it wasnt for the rain, we would be able to walk to Pavilion/ Changkat areas. It does have massive jams in the area if you travel by car, but to be expected.

Stayed in May 2024

Authenticity

Stayed in May 2024

The fridge is a little bit small.

Services of the RuMa Hotel.

Stayed in May 2024