No.5, Jalan Sultan Hishamuddin, City Centre, 50000 Kuala Lumpur, Malaysia
#34 of 493 hotels in Kuala Lumpur
Guests' ChoiceBased on 2709 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.7
Facilities
8.8
Staff
9.1
Value for money
8.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Emma
MalaysiaThere aren’t many places to eat cheap nearby.
Stunning, well appointed, clean and restful.
Stayed in May 2024
Reviewed: 29 May 2024
Yamna
United Arab EmiratesNo pool for kids
Breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Anne
AustraliaWas hoping to have Malaysian dishes on the menu for room service.
Whole stay went well
Stayed in May 2024
Reviewed: 27 May 2024
Inani
MalaysiaWe were charged for parking RM15. Even though it’s flat rate but it’s supposed to be free because we stay there Small swimming pool Unable to access the terrace at night as only one entrance at the pool which was closed after 7pm
Very spacious room and bathroom with bath tub Good dining space and varieties of breakfast spread Near to mall and other attractions
Stayed in May 2024
Reviewed: 23 May 2024
Simon
United KingdomWe walked to and back from the Chinatown area at night. Hardly met anyone and there were no threats. However we chose not to repeat this exercise at night. It was dark and involved passing under flyovers and round the railway station.
Breakfast wasoutstanding with three distinct stations - eastern, western and a mix. Room was very spacious as we were upgraded to a suite. Bathroom was more than adequate with a very good shower. Views were also excellent. There is a natural colonial charm. The piano bar exemplified this. It was well located and on the relative doorstep of the National Mosque, Chinatown and the Central Market. We also walked to Merdeka Square. Hotel organised very reasonably priced Grab taxis.
Stayed in April 2024
Reviewed: 23 May 2024
Pei
MalaysiaBreakfast is very normal.
The room is very spacious, and I love the bathtub. It fills up quickly and comes with bath salts. I can even watch TV in the bathroom while soaking in the tub. The bed is huge and comfortable, and the WiFi is very fast. The staff is very friendly. When our room wasn't ready at check-in, we waited for 30 minutes, and they offered us a late check-out by an hour, which made for a great customer experience.
Stayed in May 2024
Reviewed: 23 May 2024
Muhammad
SingaporeThe location requires transport to the nearest transport nodes.
The room was spacious and clean. The breakfast spread was great with many options to choose from. The staff are warm and friendly.
Stayed in May 2024
Reviewed: 19 May 2024
Eleena
MalaysiaParking fees of RM15 even as guests of the hotel. Limited TV Channels.
The room was very comfortable, customer service exceptional and the check in and out was smooth and fast.
Stayed in May 2024
Reviewed: 18 May 2024
Hannoona
MalaysiaAll good
Everthing
Stayed in March 2024
Reviewed: 18 May 2024
Kuanling
TaiwanThe washroom is big but the door is pretty heavy and not convenient to use. Plus, the door is made of clear glass, so a curtain is used to cover it. I'd prefer the usual washroom door setting. The water is provided in reusable glass bottles, understood that it's more eco-friendly, yet as a traveler, normal bottled water is much preferred as it can be taken around.
The receptionists are very kind and friendly. We were looking for specific goods and they helped us find the shop. Excellent service. The room is spacious and has a great view.
Stayed in May 2024
Reviewed: 16 May 2024
Matsuda
JapanStaff and atomosphere
Stayed in May 2024
Reviewed: 16 May 2024
Torbern
Malaysiatea was very weak (1 bag in big pot of water), difficult to get attention of service,
good selection and nice ambient, friendly staff at food stations
Stayed in May 2024
Reviewed: 15 May 2024
Leonardo
ChinaI didnt get the teddy bear
Stayed in May 2024
Reviewed: 15 May 2024
Mohd
MalaysiaThe pool is small, sauna n steam room under maintenance
The property was maintained properly. The breakfast spread was good. The food taste good too. The room is spacious and bed was very comfortable
Stayed in April 2024
Reviewed: 14 May 2024
Ck
MalaysiaSlight noise of the train moving. But it still bearable.
The bed is comfortable, easy access to travel location
Stayed in May 2024
Reviewed: 12 May 2024
Ying
Hong KongCorridor carpets smell musty
The staff are very friendly and helpful from the minute we stepped out of the car. At reception we were upgraded to a junior suite even though we arrived before check in time due to early flight arrival
Stayed in May 2024
Reviewed: 12 May 2024
Nashween
United KingdomWas upgraded to a suite. Very clean and pleasant stay. Breakfast was good.
Stayed in May 2024
Reviewed: 12 May 2024
Evan
AustraliaNothing, exceptional all around.
As always this hotel is one of the very best I have stayed in. I have visited 67 countries and the Majestic is certainly up there with the best. The staff so courteous and well trained. Thanks for a wonderful 5 nights
Stayed in May 2024
Reviewed: 12 May 2024
Rashidat
United KingdomExpensive buffet/breakfast but expected for the hotel.
Beautiful hotel and in a great location. Right next to the national mosque of Malaysia which was perfect during Ramadan. The staff were superb as most people in Malaysia. Service was great. The twin room was really nice. Really clean. The bathroom was amazing, defo a highlight. Rooms were cleaned daily which is great. The pool and gym area was basic nothing amazing but I wasnt really fussed. Still worth the money. Buffet was nice but on the expensive side. Same for suhoor breakfast, didn’t think it was amazing but still all good. Great location to get to places!
Stayed in March 2024
Reviewed: 12 May 2024
Suzanne
AustraliaBeautiful Hotel overall - enjoyed the beautiful old world charm with modern comfort
Stayed in May 2024
Reviewed: 11 May 2024
Michael
MalaysiaMy only complain is that water leaked from the toilet area to the dry area but that was a small issue. I also didn't really like the smell of the body lotion. There were no electric sockets of USB's near the bedside to charge your phone. And you cannot control the lights from your bedside.
The room was HUGE. It was very nively decorated. The bed ws sturdy and the pillows extremely soft. The TV had excellent receptiion. The bathroom was nice. The bathroom had a huge bathtub with a TV in front! The AC in the room was also great with it being very cold making it nice to sleep. The breakfast was also amazing with a wide variety of choices. Highly recommended. The porters were extermely helpful in helping me with the luggage and opening the main doors for me. All the staff here were also extremely polite by greeting us with a smile and "Good Morning".
Stayed in May 2024
Reviewed: 9 May 2024
Teck
MalaysiaNothing. All superb
The ambience and friendly service
Stayed in April 2024
Reviewed: 8 May 2024
Antony
JapanI did not put 10 because the pool side could have been better (not as majestic as on the pic), and there was no shower in gym area.
Arriving early in the morning we got an offer to get upgraded to a huge suite immediately available + breakfast for a reasonable price (after short negotiation). The room was huge, very comfy, walking distance from Merdaka place and the National mosquee, the service was top-notch.
Stayed in May 2024
Reviewed: 8 May 2024
Zahariatun
Malaysiathe best place to stay , easy access to everywhere , all staff very friendly and helpful
Stayed in May 2024
Nogueira de Ramuin, Spain
Istanbul, Turkey
Fukuoka, Japan
Tortolì, Italy
Protaras, Cyprus
Lisbon, Portugal
Bonassola, Italy
Canggu, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content