Skip to main content
  1. Hotel reviews homepage
  2. Malaysia hotel reviews
  3. Selangor hotel reviews
  4. Kuala Lumpur hotel reviews
  5. Reviews of Santa Grand Signature Kuala Lumpur

Reviews of Santa Grand Signature Kuala Lumpur 4 stars

No 36 Menara Santa Jalan Ampang, 50450 Kuala Lumpur, Malaysia

#51 of 493 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 3303 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.8

  • Free WiFi

    8.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 29 May 2024

    10
    However, my request for a simply decorated room for my 19th anniversary was not accommodated. If possible, at least plac
    • Leisure trip
    • Couple
    • Bong Soo Standard Queen
    • Stayed 1 night
    • Submitted via mobile

    No

    The hotel lobby smells wonderful. It is very comfortable despite the limited space.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Location is very easy to go anywhere you like in KL. PETRONAS tower, Manara tower etc and restaurant are in walking dist
    • Leisure trip
    • Couple
    • Bong Soo Deluxe Twin Combined
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Location and the swimming pool

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bong Soo Deluxe Queen
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was clean with good breakfast!

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Bong Soo Superior Twin Combined
    • Stayed 2 nights
    • Submitted via mobile

    The room was comfortable, breakfast was very nice and the rooftop pool was pleasant with nice views.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Nice for short trip if for work
    • Business trip
    • Group
    • GetFit Suite
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast too clouded and it seem everyday are same varieties so recommend different menu as if stay more than 3 days then you will be bored for the same breakfast

    Near to town

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bong Soo Superior King
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Normal
    • Leisure trip
    • Couple
    • Bong Soo Superior Twin
    • Stayed 1 night
    • Submitted via mobile

    Too much people at breakfast You will absolutly need taxi to go somewhere because there is nothing near hotel. Not much help to have a taxi or anything by concierge who is supposed to. I asked to book taxi for airport and he simply Said no. People at desk very Nice no problem apart from that

    Nice rooms

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    I had a pleasant stay at Santa Grand Signature KL and highly recommend it. I will be back next time.
    • Leisure trip
    • Solo traveller
    • Bong Soo Deluxe Queen
    • Stayed 9 nights

    The location of the hotel is great, situated few minutes walk away from the famous Petronas Twin Towers, with a lot of restaurants and shops nearby. My room looked nice, was comfortable with a beautiful landscape view of the horizon. The facility has a gym and a rooftop pool which were neat, in good conditions and always well maintained. Breakfast was tasty with a lot of variety to choose from, thanks to the very good Chefs. The staff are the best part of the hotel for me, they are friendly, warm, and helpful. I'd like to thank all the staff for their care and attention, especially to Mudi from reception who helped with my reservation and smooth check-in, Gilbert from Concierge who gave me all the tips and guides to navigate the city, Alam from Housekeeping for always keeping my room in the best condition, Akeel from Food & Beverage for helping with my meals, and Kamarul from the Sky Lounge for keeping my glass full with a smile and nice chats.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Bong Soo Superior Twin
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning too noisy. The hotel can install newer technology

    The location is great,it's within minutes of major attractions like KL Tower and the Aquarium

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Tiga
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning in the bar of swimming pool

    The swimming pool The breakfast

    Stayed in April 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Family with young children
    • Bong Soo Deluxe Queen
    • Stayed 3 nights
    • Submitted via mobile

    Excellent Place, Location and most of all Excellent Staff 🙏🙏🙏

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bong Soo Superior Twin Combined
    • Stayed 5 nights
    • Submitted via mobile

    TV

    TV should be improved, it was very limited

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Good central hotel
    • Leisure trip
    • Solo traveller
    • Bong Soo Standard Twin
    • Stayed 4 nights

    It feels like there is no staff that checks what is finished in buffet. Every breakfast (four days) I had to ask to bring some of the finished food 1-3 times. In one of the days, the egg cook told me they don't cook eggs anymore 30 min before the end of breakfast, so I had to call for manager that they make me eggs. They should manage the breakfast better.

    Good hotel, pretty comfortable, reasonable breakfast, nice rooftop area and pool. Close to the center, convenient transport link to the airport. I don't recommend a standard room as it closely views just a wall of the adjacent building. Last time I stayed in superior, it was to a river side.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Bong Soo Deluxe Queen
    • Stayed 6 nights
    • Submitted via mobile

    Not much

    Location is not too crowded and the staff are great. Room is maintained and well look after with our cleaner Ismail!!

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bong Soo Superior Queen
    • Stayed 2 nights
    • Submitted via mobile

    Not sute What...

    The swimming pool close late... around 10:30pm A d the breakfast are good...

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Very good hotel for reasonable price in centre
    • Leisure trip
    • Solo traveller
    • Bong Soo Deluxe Queen
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location in centre with view on Petronas Towers from roof pool. Helpfull personnel (Ridwan / Mugie. Good breakfast.

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    Good value and great location
    • Leisure trip
    • Couple
    • Bong Soo Deluxe Queen
    • Stayed 2 nights

    The food in the sky bar was not brilliant and service was extremely slow for how quiet it was. We only went here as arrived so late - but there are lots of alternatives around :) Breakfast was good but was very busy with guests - the same selection of food but over double the floor space would have been ideal. But overall good.

    We booked this last minute and were not disappointed. Good location, room clean and good amenities in the hotel. Staff at reception were really helpful and made us up a takeaway breakfast as we were leaving early in the morning. Great view from room. Nice bathroom.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bong Soo Deluxe Queen
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location breakfast

    Stayed in April 2024

  • Reviewed: 14 May 2024

    9.0
    Nice Hotel. Worth Booking if visiting Kuala Lumpur
    • Leisure trip
    • Family with young children
    • Bong Soo Superior King
    • Stayed 2 nights

    Rooms were great. Hotel was excellent. Staff was very nice.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bong Soo Standard Queen
    • Stayed 3 nights
    • Submitted via mobile

    The view

    Very good breakfast

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Bong Soo Deluxe Twin Combined
    • Stayed 3 nights
    • Submitted via mobile

    I really liked the position of the hotel and the view from the room. The rooftop pool was also a nice touch. We enjoyed our stay.

    Stayed in April 2024

  • Reviewed: 11 May 2024

    9.0
    Kuala Lumpur Vacation
    • Leisure trip
    • Solo traveller
    • Bong Soo Superior Queen
    • Stayed 9 nights
    • Submitted via mobile

    The sauna was broken and didnt get fixed during my 10-day stay

    Love the swimming pool on the roof floor where you can see the KL Tower and Petronas Twin Tower while you are swimming. The gym is well equipped. The breakfast place is spacious, and there is a variety of choices. The location is excellent, close to LRT and monorail. The famous food street is only 2 stops away by monorail. KL Zentral stop is only 5 stops away by LRT.

    Stayed in March 2024

  • Reviewed: 11 May 2024

    10
    Loved the room for three as it was really clean!
    • Leisure trip
    • Family with young children
    • Family Tiga
    • Stayed 1 night
    • Submitted via mobile

    The staff at the reception and the Indian lady with the beautiful Malaysian dress were lovely. I think the chefs need a pay rise I guess. They all looked demure and it felt like they were bored to tears with the routine tasks of cooking and serving. Overall the ladies were super pleasant!

    The room was spacious for three people and the shower was amazing. It’s rare to find a big shower cubicle with good amenities. The beds were extremely comfy and the bedside light was genius and saved space.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Would stay again. Overall the hotel is amazing and we enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Bong Soo Deluxe Twin Combined
    • Stayed 5 nights
    • Submitted via mobile

    Housekeeping got forgotten on the first day, but was rectified within half hour of us arriving back in our room although the lady that attended did not seem very happy that I had called reception to let them know. Bath towels were not that soft or large and only 1 provided per person. I did ask first two more but they got taken out of the room again so I ended up going to the top floor and getting pool towels instead and taking them to the room each day. It seemed easier to do this than ask everyday and wait. Given only 1 coffee sachet in room.

    Great location, comfortable beds and pillows, good shower pressure and plenty of hot water. Concierge, front reception and roof bar attendant very friendly. Buffet breakfast was a great variety and good food. Rooftop pool is lovely with great views. Water a good temperature after a humid day travelling about.

    Stayed in May 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!