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Reviews of Royce Hotel Kuala Lumpur Sentral 3 stars

20 Jalan Tun Sambanthan 3, Brickfields, 50470 Kuala Lumpur, Malaysia

#374 of 496 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 1396 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 20 May 2024

    6.0
    Pleasant.
    • Business trip
    • Solo traveller
    • Superior King
    • Stayed 1 night
    • Submitted via mobile

    None.

    Location.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    comfortable stay
    • Leisure trip
    • Group
    • Executive King
    • Stayed 1 night

    lighting slightly dim. should add another ceiling light for a brighter room

    Big room and spacious suitable for family.

    Stayed in May 2024

  • Reviewed: 20 April 2024

    7.0
    Good location, but bad smell
    • Leisure trip
    • People with friends
    • Superior King
    • Stayed 2 nights
    • Submitted via mobile

    Room smell is so wried. I did not expect to manage this smell a whole night.

    Location is quite near to KL sentral.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Good value for money
    • Leisure trip
    • Solo traveller
    • Executive King
    • Stayed 6 nights

    Room was basic yet comfortable. Location is quite convenient to explore some nice areas of KL. There are some really good food places right next to the hotel.

    Stayed in February 2024

  • Reviewed: 29 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Executive King
    • Stayed 1 night

    Nothing much to complaint, Overall pleasant stay.

    This my second time here, spacious room with King Bed.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior King
    • Stayed 1 night

    Could improve housekeeping and room services.

    Value for money and great location.

    Stayed in January 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Single
    • Stayed 2 nights
    • Submitted via mobile

    Right in little India so if you like the Indian kitchen it’s your place! Not far from Chinatown and center

    Stayed in February 2024

  • Reviewed: 18 March 2024

    7.0
    OVERALL GOOD AND COMFY STAY // VALUE FOR MONEY IF YOU ARE ON BUDGET TRIP
    • Leisure trip
    • Solo traveller
    • Superior Single
    • Stayed 3 nights

    Floor towel was not there. staff was okay, but didn't feel soo welcoming. Room wont be cleaned unless asked.

    Location is near Sentral station walking distance , restaurants nearby , hotel and room was clean. Wifi was okay. Room was spacious with two beds. Very good budget friendly hotel value for money spend.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    7.0
    Other than check in, it's a good place to stay... bring a water filter
    • Leisure trip
    • Family with young children
    • Executive King
    • Stayed 3 nights
    • Submitted via mobile

    The staff member that was there when we checked in was not very good. When we arrived, there was no one at the check in counter. There was a number to call (no country code, do if you know you know. Ifnot sucks for you). I tried to call using WhatsApp and it wasn't active. I went to the restaurant next door and the man tried to call, and couldn't get through. Finally another guest at the hotel came down and called someone else. Then, the man that should have been at the counter finally came. Later, I ledt and came back, the same sign was up, and I get to my floor and the guy is chilling on the couch chatting it up with someone on the phone. Horrible presentation. The hotel doesn't offer filtered water, other than 2 bottles when we first arrived.

    The location was great. Close to KL Sentral and Tun Sambanthan for the train access and a number of bus routes nearby. There are many delicious places to eat in the area. Having the kettle for morning coffee is great! There was an iron and ironing board as well. Very spacious rooms. The windows actually open, so you can air the room out.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 3 nights
    • Submitted via mobile

    problematic of air conditioner.

    The cleanliness of the bedroom because the cleaner was cleaned my bedroom everyday.

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    It’s good, comfy, and great for a last minute stay. I like the fact it’s near to the city.
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 1 night
    • Submitted via mobile

    The room smelled a bit old, but it goes away after a while. Toilet roll supply was not enough as it was finishing by the time i checked in. There were also some stickers stuck on the wall.

    I like that the room was comfortable, has a table, a tv and a toilet that’s clean. The price is also affordable and worth it.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    The moket smells. The corridor could be of more lively colours.

    It's close to the anywhere. It's a nice place of stay. The staff are friendly and helpful.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Good
    • Couple
    • Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    Room air conditioner leaking..

    Bilik selesa cuma aircond je leaking sikit..overall smua ok..dh kali ke 3 repeat kt hotel ni..harga pon berbaloii..

    Stayed in February 2024

  • Reviewed: 14 February 2024

    6.0
    It was Ok. Good Value for money.
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights

    Has the smell of Indian spices from lobby till the bedroom.

    Comfy bed. Good value for money.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Royce Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room overall was good. But when we enter the room first we found cotton bud already been use on the table next the cattle and next the bed near the cabinet. -Got hair on floor. -The button to turn on & off at bathtub area not working, only the hot water, bidet oso not working so my husband use from shower room bidet for cold water. After shower we found that the floor wet we trying to find where is the water come up but we cannot find it at all. -the fo supposed to inform us about the room, cause we are not staying here for free. -The WiFi so slow sometimes not working. So we only use our broadband. -We req to make up room since afternoon try to press the button for make up room but button oso not working, we went down to inform the FO but no one standby over there. So I calling the FO (male) answering my call. He said will inform the housekeeping to clean room. But when we went back to room around 5.30pm very disappointed room not clean yet. Then the housekeeping just coming around 6pm for what?? -Got something bad smelly inside the room.

    Room overall was good. But when we enter the room first we found cotton bud already been use on the table next the cattle and next the bed near the cabinet. -Got hair on floor. -The button to turn on & off at bathtub area not working, only the hot water, bidet oso not working so my husband use from shower room bidet for cold water. After shower we found that the floor wet we trying to find where is the water come up but we cannot find it at all. -the fo supposed to inform us about the room, cause we are not staying here for free. -The WiFi so slow sometimes not working. So we only use our broadband. -We req to make up room since afternoon try to press the button for make up room but button oso not working, we went down to inform the FO but no one standby over there. So I calling the FO (male) answering my call. He said will inform the housekeeping to clean room. But when we went back to room around 5.30pm very disappointed room not clean yet. Then the housekeeping just coming around 6pm for what?? -Got something bad smelly inside the room.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    7.0
    All over good
    • Leisure trip
    • Solo traveller
    • Superior King
    • Stayed 1 night
    • Submitted via mobile

    Over efficient staff, intimidating behaviour.

    Location

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior King
    • Stayed 2 nights
    • Submitted via mobile

    All Good

    All Good

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    Reasonable Single Bedroom
    • Leisure trip
    • Solo traveller
    • Superior Single
    • Stayed 2 nights
    • Submitted via mobile

    I don't know why but I got a room with no door at the toilet. Water keeps splashing out onto the floor near the bed whenever I use the toilet. Making the floor slippery and not very comfortable to step on.

    As a single bedroom, the room is quite huge and spacious. There's also a small freezer which is quite nice and also coffee mix provided. With the price given, I think it is very reasonable.

    Stayed in December 2023

  • Reviewed: 1 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 4 nights
    • Submitted via mobile

    Not good that you should always ask for this or for that - for such obvious things as toilet paper or. cleaning.

    Good that the staff are trying to serve food

    Stayed in December 2023

  • Reviewed: 26 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior King
    • Stayed 3 nights
    • Submitted via mobile

    The light at room really dim, please Add lamp at bed side, the wifi is very slow I cant connect wifi, and the room not very sound proof cause I still can hear room beside mine has sound of tv.

    The toilet and bed are nice

    Stayed in December 2023

  • Reviewed: 26 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive King
    • Stayed 5 nights
    • Submitted via mobile

    It’s in the centre which is quite impressing

    Stayed in December 2023

  • Reviewed: 15 December 2023

    7.0
    Wish you could fix this. Thank you.
    • Leisure trip
    • Solo traveller
    • Superior Single
    • Stayed 2 nights
    • Submitted via mobile

    My room is near to the pub. Loud music at night until around 1.30am. Can’t sleep peacefully.

    They upgraded my room.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Royce Suite
    • Stayed 2 nights
    • Submitted via mobile

    The room quite spacious, but not too clean. But acceptable. Worth your penny for short trip

    Stayed in November 2023

Showing 1 – 25

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