We got the room on the 17th floor and was pretty surprise the room is relatively old, unlike the 1st impression we had when we first arrived at the lobby. Our check-in took a while as the front desk officer couldn't find our booking in their system and have to create a new booking. Although the hotel provides 24-hour room service, apparently, only certain items are available in the menu. Went on and ordered room service for breakfast as we were really hungry after a 4-hour ride but was told all their room service staff were busy preparing for breakfast at their restaurant and no one is available to take our order. We have to wait 45mins-1hour if we still wanna order room service. Alternatively, we were told to come down to the restaurant to have breakfast. This wasn't informed when we checked in. Not a pleasant experience with their room service. Thankful for Grabfood!

The hotel lobby seems to be newly renovated. It's very nice and looks very new! It's like you step into a 5-star hotel. The location is great! Walking distance to Pavilion and easy to get food. They have free parking for guests which is a plus point for us.

Stayed in May 2024

Price

Everything

Stayed in May 2024

Breakfast while extensive in choice- quality not on par for 5 star hotel. Staff very lacklustre- poor supervision.Room cleaning needs to improve.

Beds & pillows very comfortable. Excellent pressure in shower &. Taps.Location very central. The bridge through Banyan Tree hotel next door to Pavillion Mall so convenient , clean & safe due to guards.Big Tv with decent channels in english.Good & rapid checking in & checkout. Good & quick respose from engineering,Room service & housekeeping

Stayed in May 2024

Room needed some maintaining

Hotel breakfast was way to expensive

Stayed in May 2024

nothing to complain

good location, clean and very good standard

Stayed in May 2024

The breakfast choices were a lot but they may can improve more on the taste to be more marvellous.

The staff were so great! The bed were so comfortable! Overall was good!

Stayed in May 2024

Breakfast could be better, the fruits don’t look appetizing, the prata don’t look fresh

Good location, reasonable price, acceptable quality

Stayed in April 2024

Very clean hotel and room

Stayed in May 2024

location mainly

location was excellent as it is a walking distance to the Pavilion mall. The rooms upto 19th floor are not really good as they are old brown furniture's and the carpets in the corridor don't appear to be very clean etc. from 1st May, I changed floor to 22nd floor and definitely much better furniture's and lighting. The elevators need regular cleanliness. Breakfast was ok, we had food poising the three of us we think from the fruit salad. Another evening I order room service vegan hamburger and I also had again food poisoning.

Stayed in May 2024

Bed was quite hard, and one day the water was turned off and barely received any notification in advance. Should have been communicated better, and offered a solution.

The room was spacious and clean, with good closet space and a spacious bathroom. The pool area was very nice, and pool bar had good food and service. Breakfast was okay.

Stayed in March 2024

Friendly, accommodating staff, willing to help with a smile.

Stayed in May 2024

Great location,

Stayed in April 2024

Staff I lobby lounge bar at night had no idea about wine or cocktails, they could not understand and many guests were agitated.

Huge room, big bed, great shower

Stayed in May 2024

Fridge was locked when we arrived so we had to call the concierge to come up and unlock it, plus the chaise longue had stains on it. We visited the same hotel a year ago and had a nicer experience that time so was a little disappointed this time round. There were no bathrobes in the room which we had the last time we visited...not sure if this is the new standard or if it was linked to the room we had.

We were able to remain in the car park a little after check out which was very convenient for getting some lunch. Also the bed was very comfortable and a decent size and the shower was very powerful. The location of the hotel was also excellent with lots of local amenities a short walk away

Stayed in May 2024

The wifi was very slow and the tv connection is very poor.

Stayed in April 2024

None

Clean, comfortable and good location The staff were very helpful

Stayed in April 2024

Convenient

Stayed in April 2024

The check in process took more than 30 minutes (8pm) with only 2 counters. The staff also wasn’t accommodative with my enquiries.

Good location, nice breakfast selection (level 10)

Stayed in April 2024

Just the toilet bowl not so favorable cause we felt it's very low. Its child friendly means more suitable for a kids(6 and above)

Have a good stay in the hotel with bright view of the city. Loved the breakfast too, Perfect location. Pullman was surrounded by shopping malls and restaurants. Right choice for those love shopping but it's a busy town. " Good hotel, Good food with Good service! "

Stayed in April 2024

Pillow too soft.

Generally good.

Stayed in April 2024

The pool is small and the rooms and sheets can be cleaner

The location and the price is good

Stayed in April 2024

not that I notice

The Room was perfect for medium size family

Stayed in April 2024

While the lobby is nice & modern, the wooden furniture in the apartment look slightly old & dated.

There were 5 of us and the property had a 3-bedroom apartment with a bathroom attached to each room. Short 10 min walk to pavilion via a link bridge (unless u want to jaywalk).

Stayed in April 2024

The pool timing, i ended work late and wanted to swim but it was close at 10pm. Even if its early, i'm alrdy due at work by 7am.

Importantly clean & safe

Stayed in April 2024