183 Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Malaysia
#494 of 494 hotels in Kuala Lumpur
Guests' ChoiceBased on 3331 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.0
Value for money
8.5
Free WiFi
8.3
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End of dialog contentReviewed: 31 May 2024
Wan
Malaysiathe road to enter the property is scarily jam waited quite long for the check in despite almsot midlnight but d receptionist was nice girl neutralizing it
location jz directly in front of pavilion clean
Stayed in May 2024
Reviewed: 29 May 2024
Lela
Brunei Darussalamour opposite neighbor making noise at midnight (2nights in a row)
food festive!
Stayed in May 2024
Reviewed: 28 May 2024
Vidhya
SingaporeNil
Great location large rooms
Stayed in May 2024
Reviewed: 26 May 2024
Ahmed
Saudi ArabiaBreakfast menu is good but need to improve
Overall everything is good , perfect location, lobby and rooms
Stayed in May 2024
Reviewed: 23 May 2024
Kholoud
AustraliaNone
Good location
Stayed in May 2024
Reviewed: 20 May 2024
Jackson
AustraliaThe only part of our stay that wasn't ideal was having to use the spa and sauna areas alone. I understand the reasoning but a mixed gendered spa/sauna would have made that experience more enjoyable for us.
Location was excellent, facilities were great. We really enjoyed our stay and the staff were absolutely fantastic.
Stayed in May 2024
Reviewed: 19 May 2024
Julian
AustraliaNothing.
This is a fantastic 5 star hotel experience. Location is brilliant for both shopping but access to public transport. Staff are awesome. In particular the bar man at the pool (I wish I had gotten his name) made our visits always special and in particular my birthday. A huge thank you to him. The breakfast buffet is incredible with food for anyone around the world. There is a great shopping centre behind the hotel with some great stores and one of the best book stores I’ve ever seen. When in KL, I will certainly come here again.
Stayed in May 2024
Reviewed: 18 May 2024
Sandra
SingaporeOrange juice at breakfast really bad
Clean, location, personnel
Stayed in May 2024
Reviewed: 16 May 2024
Dick
United StatesCasual restaurants and bars were few at the hotel. Would have been nice if there were some options with windows and not in the basement.
Breakfast was really good and full of variety.
Stayed in April 2024
Reviewed: 16 May 2024
Abdallah
FranceBreakfast has too many Asian options and not enough international options.
Very beautiful hotel. Very centric, close to all commodities.
Stayed in May 2024
Reviewed: 15 May 2024
Elena
CanadaGreat location. Exceptional staff, very helpful and friendly.
Stayed in May 2024
Reviewed: 14 May 2024
Sa'edah
SingaporeThe bidet was leaking
Everything was good! The location the hotel the staff.
Stayed in May 2024
Reviewed: 13 May 2024
Noor
MalaysiaLocation was further from MRT entrances and the traffic was heavy at times thus, delayed for Grabcar to arrive to the location.
I like the spacious and clean room. The breakfast buffet provided choices. The location was near to Pavilion Bukit Bintang and convenient.
Stayed in May 2024
Reviewed: 11 May 2024
Moon
MalaysiaParking is quite a bit narrow.
Super great location. Will definitely come more often and introduce my friend to come!
Stayed in May 2024
Reviewed: 10 May 2024
Rosmizah
SingaporeGreat location. Right in the centre of Bt Bintang. Superb breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Hung
MalaysiaGreat
Great
Stayed in May 2024
Reviewed: 7 May 2024
Zaid
United KingdomEverything
Stayed in May 2024
Reviewed: 1 May 2024
D
Malaysia> The presence of my simple request posted in the inbox via booking.com seems remained mysteriously anonymous and negligible. Probably the receptionist staffs are busily occupied and did not manage to check the inbox during weekend. > The diversion of 2 (TWO) lanes for check-ins is confusing without highly visible signable. Eventually, ending-up queued on the wrong lane and unnecessarily waited to see check-in characteristics of other guests.
> The wide variety of delicious malay foods with endless top-ups for iftar at the restaurant. > The sahoor service provided for muslim guest with selection of timings. > The pool is unexpectedly is very spacious. > Quick access to Pavillion Bukit Bintang (Opposite side).
Stayed in March 2024
Reviewed: 30 April 2024
Dimuthu
Sri LankaSuperb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.
Superb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.
Stayed in April 2024
Reviewed: 30 April 2024
Hussein
Saudi ArabiaNothing
Location and room space
Stayed in April 2024
Reviewed: 30 April 2024
Jia
Malaysiapillow
great location, friendly staffs, clean room, perfect bathroom!
Stayed in April 2024
Reviewed: 27 April 2024
Elaf
Saudi ArabiaI ordered food to my room, it wasn't good. I found toothpick in the shower.
Comfortable Perfect location
Stayed in April 2024
Reviewed: 27 April 2024
Dr
AustraliaTV service limited no movies no English language news
Modern spacious very friendly staff excellent service
Stayed in April 2024
Reviewed: 22 April 2024
Veeru789
SingaporeAmazing location. Breakfast was ok.
Stayed in March 2024
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