18, Jln Haji Saman, Pusat Bandar Kota Kinabalu, 88000 Kota Kinabalu, Malaysia
#8 of 153 hotels in Kota Kinabalu
Guests' ChoiceBased on 510 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.3
Staff
9.4
Value for money
8.9
Free WiFi
9.1
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End of dialog contentReviewed: 28 May 2024
Yah
MalaysiaThe pillows provided can be better. Hard to find a comfortable position to sleep with it
Excellent location and friendly staff
Stayed in May 2024
Reviewed: 23 May 2024
Bronwyn
New ZealandAbsolutely nothing to dislike
It’s beautiful modern decor, the pool was amazing as was the roof top bar.
Stayed in May 2024
Reviewed: 22 May 2024
Hyeokki
South Koreabreakfast was good, nice sunset view, kindly staff
Stayed in May 2024
Reviewed: 19 May 2024
Jungmin
South KoreaBreakfast menu is limited and the taste was so-so.
The location is good. The hotel is in front of the mall and really close to Jesselton Point.
Stayed in May 2024
Reviewed: 18 May 2024
Susan
AustraliaNothing
Iron and board, tea & nespresso in room. Sitting area as well as bed space. Bathroom for two persons. Lovely staff in the bar.
Stayed in May 2024
Reviewed: 10 May 2024
Anastasios
GreeceNothing.
Gorgeous rooms. Amazing breakfast. Many thanks to the staff for being so polite and helpful. One of the bests hotels i have ever stayed.
Stayed in May 2024
Reviewed: 10 May 2024
Enghoe
MalaysiaToiletries not up to expectations
Staffs friendly and breakfast is good
Stayed in May 2024
Reviewed: 7 May 2024
Xin
ChinaThe quality of toothbrush needs to be improved~
Stayed in May 2024
Reviewed: 4 May 2024
Laura
United KingdomNothing
Absolutely everything was incredible
Stayed in April 2024
Reviewed: 30 April 2024
Mei
AustraliaShower could’ve been cleaner, mould & mildew buildup in the corners.
Great location, nice modern facilities and bedroom had fantastic layout!
Stayed in April 2024
Reviewed: 28 April 2024
Susan
United KingdomEverything was very good.
Very good new hotel. Nice room and facilities. Excellent breakfast with buffet and local choices. Shopping across road and walking distance to ferry for day trips to the islands.
Stayed in February 2024
Reviewed: 25 April 2024
Florence
AustraliaNothing
The breakfast was excellent, and the staff even came to our table to show us the menu and what the chef had prepared. They also offered to deliver the food to our table if we wanted to try it out. The location was perfect, as it was easy to access to Suria shopping mall just by crossing the street, and the shopping mall was just opposite the hotel.
Stayed in March 2024
Reviewed: 18 April 2024
Hayley
AustraliaNothing!
I cannot fault this Hotel. Best hotel I ever stayed in in all of my travels. We had the biggest room on level 5 with a walk in wardrobe. The breakfast buffet had the most amazing selections to cater to all taste and to top it all, the menu had something different everyday. Every single day. And the fruits and chilled food were all kept in refrigerated coolers which made me feel safe to eat - hygienic and fresh. The staff were all amazing and friendly. The whole hotel was very clean. The bar and pool were excellent - great entertainment and food. Pool was great. Location was perfect. Shopping mall was just across the road and good location to catch a boat to the islands. And best of all, when I lost my ring in the pool, they did everything they could to locate it. It was finally found by another kind patron (thank you whoever you are) after we had flown out of the country. But the amazing staff at Hyatt Centric organised the return of my ring back to Australia. What hotel does that? None - only Hyatt Centric KK. We are booking this place again next time - for sure. Thank you to the staff at Hyatt Centric. Till next visit.
Stayed in March 2024
Reviewed: 17 April 2024
Naomi
MalaysiaMy only complaint was that the breakfast selection wasn't too great in terms of taste. Pastries were really good, and so was the barista. However they fell short in terms of local food, although admittedly that's subject to personal preference.
Excellent location within walking distance to eateries, malls and the jetty for island-hopping. Staff were exceptionally warm and hospitable - 5 stars to them! The pool was a great place to unwind on a humid afternoon. The view from the café was just perfect, overlooking the sea. Would definitely return the next time I'm in KK.
Stayed in April 2024
Reviewed: 16 April 2024
Jenifer
MalaysiaAccommodating staffs. Location and clean and spacious rooms.
Very accessible and strategic. Friendly and accommodating staff . The rooms are spacious and clean. Breakfast is not overwhelming and well served. We have a fantastic stay and super highly recommended.
Stayed in April 2024
Reviewed: 16 April 2024
Kuih
MalaysiaSunset view and breakfast menu
Stayed in April 2024
Reviewed: 11 April 2024
Vanita
United KingdomNothing.
Excellent hotel, facilities, food and location. Lovely staff, very accommodating. Stayed here twice and would thoroughly recommend.
Stayed in April 2024
Reviewed: 6 April 2024
Ka
Hong KongIt is new, modern, spotless clean, room with balcony, in-room tv casting, large enough pool, variety selection breakfast buffet, and late check out time at 12:00.
Stayed in April 2024
Reviewed: 3 April 2024
Jimerayyan
Brunei DarussalamEVERYTHING
Stayed in March 2024
Reviewed: 1 April 2024
Florence
AustraliaThe property's location was excellent and we thoroughly enjoyed the breakfast served during our stay. However, what made our holiday even more pleasant was the exceptional service provided by the staff. The staff members were exceptionally friendly, welcoming, and hospitable towards their guests, which made us feel very welcomed. Their hospitality contributed significantly to our overall positive experience and made it feel like a home away from home. We look forward to visiting again in the future.
Stayed in March 2024
Reviewed: 16 March 2024
Rabia
CanadaThe lobby cafe was a bit pricey (but maybe they don't control that). There was a food court though across the road at the mall.
The room was spacious, comfortable and the floor I was on had wonderful views over the water towards the islands and sunset. The staff were so helpful in arranging a local trip for me and allowing me to stay a bit longer when I had a late flight.
Stayed in March 2024
Reviewed: 14 March 2024
Johanna
NetherlandsNothing
2nd time in 4 months we stayed in Centric KK . Excellent location for town /shopping / eating.Great to see small improvements like more coffee machines at breakfast for faster service . The staff is so friendly and helpful . Will come again .
Stayed in February 2024
Reviewed: 8 March 2024
Daria
Malaysia- The air in the room felt slightly stuffy, even with the aircon on - The breakfast buffet selection felt rather limited for a European taste
Very clean, modern, amazing sunset view from the balcony. The shopping mall is just across the road and the night market is only 7 minutes walk away. Lovely stay and will be rebooking when back in KK next time.
Stayed in March 2024
Reviewed: 6 March 2024
Genevieve
SingaporeIf the room was partly carpeted, it could have been a little more comfortable.
Breakfast was good. Room size was good and the staff were really helpful. Location of the hotel was in a perfect spot and close to many amenities.
Stayed in March 2024
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