The apartment wasn’t really cleaned. They didn’t provide us with water towels or toilet paper. We didn’t have towels that required to be able to use the pool. They told us that they has problems with laundry service. To checkout we needed to get out park outside the lobby that was prohibited get up to the room again to leave the keys and down to the car again. Not really good experience.

Very good location big apartment and rooftop pool.

Stayed in May 2024

It might be a bit more clear. Appartment need in maintenance.

Perfect location, near Petronas. Amazing view and roof pool.

Stayed in December 2023

Booking.com said check out time is 12pm owner of the apartment said 11am. When i told him he asked for the proof then i have sent him the screenshot. Then he agreed and after 12.15 will charge for the late checkout. I was agreed. On next day he reminds that checkout time is 11am. Then i have to go back again to remind his messages. He agreed on it. Also he sends texts that hence its a service apartment not hotel and not charging any cleaning fee we have to remove our trash to the garbage room and have to clean the apartment . Anyhow when checking out when i asked him where to leave the trash he asked to keep it inside the apartment premises. Apart to the owner apartment is nice have clean little more saw a tiny cockroach inside the premises. Location is perfect and amenities are good

The location of the property is very convenient. The pool has nice view to the kl tower.

Stayed in September 2023

The bathroom don’t have door key

Strategic location can see the beautiful view

Stayed in July 2023

the rate of parking for our second car was very expensive! we stay for 1 night and the parking fee was rm40! not worth it!

swimming pool with kl tower view was just the perfect healing trip!

Stayed in January 2023

The room floor is not clean as a bit dusty and had leftover titbits on the floor. The power port not all can be used.

The locations is convenient and walking distance to the monorail . The room is spacious and comfortable.

Stayed in December 2022

1) The appliances in the room (D-25.6) were not working. Despite having a microwave oven and a vacuum cleaner, both were not working during my stay at The Dolphin. 2) The sink in the bedroom toilet was leaking which caused the floor rug to be perpetually wet. As there is no room service provided, we had to make do with what we had. We were unable to clean the room since the vacuum cleaner was not working. 3) As The Dolphin is an AirBnB, we are not considered hotel guests at The Face Suites. When we visited the swimming pool on level 51, we had to bring our own towels. AirBnb guests are not given any towels at the pool. 4) Someone tried to open the main door to the room during one of the nights. The AirBnb apartment does not have a peep hole on the door to view the outside. Hence, we had no clue who tried to open the door. The doors of the hotel rooms (those under The Face Suites) had peep holes on them. But the room we stayed in, the main door did not have a peep hole. 5) As with what other guests have shared, there is a new building right in front of the apartment. Hence, the view of Petronas Towers was blocked.

The location was less than 2km away from Petronas Towers. There is a nearby LRT station (Bukit Nanas station) which is quite convenient. The Face Suites aka The Platinum Suites are both a AirBnb and hotel. Therefore, the facilities such as swimming pool and gym are maintained pretty well. Checking in was a little complicated as my car was not able to get into the resident’s carpark despite having collected the resident’s card and the help from the security guards was to no avail either. Luckily, the host was online in Whatsapp at the moment to guide me through. The entire ordeal took about 30mins.

Stayed in December 2022

i got a second room without door, but thanks too management give me discount.

nice view

Stayed in November 2022

we tried to contact with the staff after we left, but we didn’t have any response.

Beautiful views, pool and gym. the room was amazing.

Stayed in July 2022

..The apartment was terribly dirty Decoration is poorly made (frames are still in a plastic wrapping..) No cuttelry, 3 glasses, 3 coffee mugs,. Please provide a proper equipment for future guests.

Location Pool Gym Layout Washing machine

Stayed in July 2022

Great place, really responsive host. Some things are a bit worn down in the unit.

Location, responsiveness of host.

Stayed in July 2022

Very few cutlery. No coffee or grea leaves provided

Spacious, neat and clean

Stayed in July 2022

Hair dryer was provided with china plug but without international plug in the hotel. I had to use my international plug and it was a BROKEN hair dryer. bathroom without shower cap. There were bra and underwear in the wardrobe,i think those belongs to previous guest.

Stayed in July 2022

All meet expectations...recommended

Stayed in March 2024

Room clean nice service Pool view is beautiful

Stayed in April 2024

Very nice room and affordable price recommend

Stayed in April 2024

Nice clean room nice view

Stayed in April 2024

Worst accomodation ever

Except the rooftop swimming,nothing near the displayed pic.Properties are so worn out and poorly maintained: -very hot in the lift and big cockroach -cockroach inside the property one of the bedding was infested by ants -broken washing machine - no hot water -burnt mark on floor -tv in the bedroom was taken out left with the mounting itself -huge watermark big as a 4 people round table as if it is gonna collapsed anytime,sewage smell throughout the property -spare mattresses lying everywhere - broken ironing board - curtain so dirty a lot of small flies around I can’t imagine my family had to bear this so call 4 star property.I contacted them instantly to ask to change to another room, but they have no availability, so I had to cancel the following 3 nights, checkout the very next day and move to another property. Upon mutual agreement they would refund me for the remaining nights we didn’t stay,I tried contacted them and also booking.com but they kept throwing the ball, both parties said they have not receive response.Booking.com assure me they will take this matter seriously and now they sent me an email recommending me to contact the property directly. Very disappointing and totally ruined our holiday.I did want to ruin people’s business so I dun wanna put any bad reviews, but after weeks of liaising between booking.com and the property, I think it’s time to share my experience so that you can avoid it.We got kids and parents with us and we rented two properties,both portly maintained and you wouldn’t expect a big cockroach inside a four star service apartment

Stayed in January 2024

Only 1 shower room, not suitable if you have a big group staying together. Booked 2 rooms, one of the rooms, the parquet flooring was bloated and the room door couldn't be opened fully. One of the rooms, the toilet door has no door handle and there was a big hole in it, while the other room, lock was not working. Lift was super slow.

A lot of. mattress provided, room is clean

Stayed in December 2023

I already stayed in other apartments in Platinum suites and this apartment is not at the same level. We can feel that everything is getting old and it is not well decorated. For the price I don't recommend staying here. The pool floor is damaged, they should repair it.

Nice view from our apartment, staff is kind and helpful.

Stayed in September 2023

Many things inside the apartment already broken and dirty, basic things no provide for bathroom. Only 1 bath room in master room, other member have to wait 1 by 1, no privacy if leave with other people. Hard to find food nearby😭

Infinity swimming pool 👍

Stayed in May 2023

The bedsheets had staines on them. There was a weird smell in the bathroom.

Stayed in March 2023

Room is quite dirty, especially the bathrooms. Tiles were mouldy. TV did not work. Fixtures (Door handle fell off) were broken.

Location. Room was spacious.

Stayed in December 2022

The dolphin apartment was older than what appeared on the website photos. While the apartment had adequate facilities, this apartment was not well maintained. The doors had dirty streaks, the doorknob to the master bedroom was damaged, the shower floor had mould stains, the sofa fabric was stained, the microwave turntable was missing. The standard of cleanliness was poor and does not reflect it’s 4- 5 star rating.

We liked the location of the building and the parking availability. There was a nice view from the apartment and great views from the rooftop swimming pool.

Stayed in October 2022