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Reviews of citizenM Kuala Lumpur Bukit Bintang 4 stars

128 Jalan Pudu, Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Malaysia

#6 of 493 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 1153 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    9.1

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 30 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The beds are the super comfy. The location, Jalan Alor is just behind this property. Dawat Restauran is just behind. It serves fabulous Indian food. Believe me, the cook cooks amazing food which I have seldom got in india

    Stayed in May 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Their breakfast wasn't having enough options bit we stayed in KL for 5 days and only one day we tried. Rest of the days we went to Dawat restoran for brunch. They serve excellent banana leaf. Just try their chili chicken, mutton briyani, banana leaf,

    The location, it's too good for INDIANS travelling to KL as there is a restaurant Dawat just behind the hotel which serves fabulous food. And cost wise also it is very reasonable. The hotel in itself is good, the lounge area is one of the best. They have mac books on the first floor if somebody wants to work. Staff is also very friendly

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    Perfect stopover hotel
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Nothing

    Great hotel, rooms very modern and comfortable, and location next to the street food market was fantastic

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The whole smart control thingy just made things so easy to make us wanna stay longer. Kinda like those Japanese traveller hotel but nicer and bigger. Will continue to choose this hotel for future stays. Food street - Jalan Alor is just around the corner thus no worries on food choices. Shopping mall - Pavilion is also just around the corner. Like a 10 mins walk so all is good.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Hospitality

    Stayed in April 2024

  • Reviewed: 22 May 2024

    10
    All you need for a comfortable stay in KL
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights

    Very neat hotel, rooms and all facilities are crispy clean, the staff is welcoming and helpful, nice breakfast, reception is manned 24/7 for odd hour check-ins/check-outs and queries, great location with a short walk to MRT, a food street around the corner. The hotel definitely 10 out of 10!

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    A little space in the room but it compensated with huge lobby,so no problem for short stay.

    Comfortable matras, big window in rom, remote controlled lights and climat. Comfortable lobby where you can work

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Regular stay.
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room controls were reliant on an iPad and iPad takes a while to load up. Over reliance on tech, made it cumbersome.

    New, clean, modern and well designed

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location and service

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Comfortable, very good location
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No coffee/kettle in room, very limited food wise for vegetarians

    Very comfortable room, good location.

    Stayed in April 2024

  • Reviewed: 8 May 2024

    8.0
    Overall, good but that perfect for 4 star hotel.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ok, not many options. Many tables were used and not clean after customers left. Iron was in a different room, they don’t bring to your room. Amenities were not replenished every day. Some of the rooms have windows to the opposite corridor which was strange. I usually don’t close the curtains so whatever I do people would see it. Nevertheless, Mr. Azli assisted me to the different room with the normal window.

    Shower is the highlight. The power of water was strong. Azli was very helpful and kind as well another lady with short hair, forgot her name. Cleaning was every day👍 Very minimalistic room with comfortable bed. Lobby was really beautiful.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    10
    Definitely recommended to stay here
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Everything is perfect

    It was amazing! The room is a bit smaller but kudos to the team for knowing on how to decorate the room and make it comfortable for us to stay. The location is also convenient as it is just a walking distance to Jalan Alor, and quite near to any public transportation should we need to go anywhere.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Room too small for two people; demeanor of one particular reception staff

    Smart-home system; tidiness

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Reasonable price without breakfast, decent stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I wrote a message on Booking to receive a room not on the street side (as I am light sleeper) but nobody replied. When I’ve arrived, there were no quiet rooms available. Even so, the noise was not that bad.. maybe we were lucky and we hadn’t had neighbours. But indeed you can hear a lot of stuffs. Also we didn’t bought breakfast and we ordered something else not very sophisticated. It took them almost one hour to bring them..

    Very innovative concept, clean, receptionist treated us nicely. We had exactly what we needed for a short trip.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The plugs were really far from the bed

    The bed was soooo comfortable and big

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Check in time

    Everything

    Stayed in April 2024

  • Reviewed: 4 May 2024

    10
    Perfect!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Extremely clean, comfortable and modern

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Nice stay !
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing I could thing of.

    Perfect location to visit KL. The interior design of the lobby is one of a kind. Art lovers would like this place. All the staff members were welcoming and willing to help.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    10
    Gem in Kuala Lumpur
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The vibe of hotel

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The water in the bathroom drains slowly so it sometimes overflows when opening the door

    This is wonderful experience! It’s a smart room, you can control everything in room only via an ipad was set up in the room. The bed is soft and comfortable, it is also next to the window, so the view is very nice

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Recommend 100%
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great Location. Great Staff. Great Accommodation. Great Shower. Clean and ideal.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Short stay worthwhile
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They did not fix the air conditioning at the lobby for 2 days. Its quite uncomfortable especially with our baby

    Location of the hotel is quite good. Love the bed and ipad. The view from our room was great

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The lobby air-con was faulty during our stay there. Believed they will get it repair soon and nothing else to complain about.

    Currently, my favourite hotel chain. Location was great, just a 3 mins walk to Jalan Alor. Carpark was very easy to find as well.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    we love it!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    when arriving in pouring tropical rain, with all of our luggage, it was late and the main entrance was locked. since there were two staff members at the front desk, i would expect them to open the doors for us before we were trying to open the closed doors

    top hotel; great rooms, looks and beds are best you can get. costs a little more, but it's worth it. my kid is crazy about the design and dreams for his own room to be like that.

    Stayed in April 2024

Showing 1 – 25

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