Breakfast was a little expensive and food choices were limited.

Location was good. Service was superb - we were allowed complimentary early check-in and late check-out. Free flow of complimentary coffee at the lobby. Pool view was spectacular!

Stayed in May 2024

The smell of outside (not to be helped but was very bad). No bar/ snack bar

Beautiful pool which has the most amazing sunset

Stayed in May 2024

Great facilities - pool, gym and laundry. Staff are very helpful.

Stayed in May 2024

The location is in front of fish market during daytime there is a weird smell came from the market. The room size was too small for two big luggage and one stroller.

What we love is to have pantry in the room, its convenient for us to wash bottle and made milk for baby. The gym was great, all equipment are new. Free coffee at the lobby. We checked in late 11pm, they allowed us to check out late at 2pm.

Stayed in April 2024

washing clothes cost extra, which is also ok, but ofc it’s always nice when the service is included.

24 hours reception, you can always get help if you need something. The swimming pool is cool and the location of hotel is good, we had a view of ocean.

Stayed in May 2024

Noisy as everyday being awake by loud prayer. The windows should have been double glazed

No breakfast at hotel as relatively very expensive. Location is good as it is closed to markets and shopping complex

Stayed in May 2024

Not enough sitting/ waiting space in foyer. Not enough seating/ beaches at swimming pool

Swimming pool

Stayed in May 2024

Really convenient - 15 min from airport.

Stayed in May 2024

There's bit of a fishy smell in the morning but it was all gone in the noon.

Staffs are very accomodating. Super helpful and polite. Got a free upgrade too for my room.

Stayed in April 2024

Awesome.value with the price

Stayed in April 2024

The surroundings just outside the hotel should be kept clean. The local council should look into this.

Location accessible to shopping, eating and driving around. Parking is convenient. Room size is just nice for us with good views.

Stayed in April 2024

Situated near a fish market so strong fishy smells around the hotel and inside the corridors

So clean and modern and good spacious room. The pool and gym area is perfect! The location of the hotel is central to a lot of the markets, waterfronts and night life. Very friendly check in staff who are happy to help

Stayed in April 2024

The quality of their breakfasts changed too much- one day it was super simple, another day there were loads of options. Maybe keep the quality consistently high to match the hotel's ambiance. Also their beds are on the firmer side, and I prefer a pillow-top or memory foam bed. They did provide me with extra pillows, but that didn't help much.

I really loved my stay here. The staff are wonderful and extremely accommodating. I'd asked for a quiet room while booking due to health concerns, and they went over and above to find me a room that worked. They gave me four options, and showed them to me, and allowed me to pick the quietest one. Note that I stayed there during the Eid celebrations and the room I settled on was wonderful- couldn't hear a thing (but had to sacrifice the view). Also, there was a day when it was raining and they gave me an umbrella to use. They also helped me with information to book excursions directly through them which made it much easier to pick what to do, and they were really clear on what was expected of me. The hotel is still under construction so many of the amenities are new (like the pool and gym) and some are not open yet (the bar). Right now, they've got rooms till the 9th floor, but the hotel is set to go up to 23 floors. They were also under construction while I was there, but I heard absolutely nothing. The view from the bar (it's fully furnished, just not a functioning bar) was spectacular, as it's got really comfy seating overlooking the ocean. I especially loved the gym. The lifts are also super fast and the location is close to loads of places to eat and shop. Their major mall is about 5-10 minutes away in a cab. Also the WiFi was great- fast, no lagging- wonderful!

Stayed in April 2024

Breakfast had to be selected the even g before. Buffet breakfast would be easier.

Location of the hotel was great for sightseeing. Pool was great. Room was clean.

Stayed in March 2024

Close to Waterfront. Nice pool. Nice room. Amazing staff

Stayed in April 2024

TV didn't work well in the room.

Amazing swimming pool with a great view of the sunset. The hotel was new and the room was very clean and spacious. Bed was comfortable. Location was good, near to shops, markets and restaurants in KK.

Stayed in April 2024

Really basic breakfast i had toast and scramble egg most mornings with coffee and that was enough for me.

Location to sea food market and restuarants at sea front. Mall next building. Next to weekend food market at night.

Stayed in April 2024

The bed was ant infested first evening. That was remedied. Subsequently, I observe that the floor has too many ants. I was concerned that I would bring the ants home and infest my house. Place is new. Many issues w the actual hotel room. Such as Dust and noise was a major problem, ants in bed and floor was gross, toilet not flushing clean in sprite of multiple flushes, shower spraying everywhere because the glass shower surround is not installed/designed properly, hot water switch unknown to all- leading to no hot water for a couple of nights, house keeper only put bedsheet on the mattress but didn’t put bedsheet with the blanket. … I talked with the very respectful and attentive manager regarding the living conditions and that I would like them to credit me for some of my week’s stay and management told me that they ‘will definitely do something’ (to credit me), but I haven’t heard anything as yet.

Staff very nice indeed. Very helpful, and friendly. Enjoyed the coffee machine in lobby when it works. But half the time, it malfunctions and also run out of milk which was not keeping up with the demand. It is not efficiently set up yet, I assume, because the hotel is newly put in operation.

Stayed in March 2024

Nothing

Lovely hotels, rooms so comfortable, bed & pillows. Great shower & air conditioning. Good breakfast & the staff are just so helpful & kind. The pool is great too.

Stayed in March 2024

There's a strong fishy smell inside the hotel because the seafood and vegetable market (Pasar Besar Kota Kinabalu) is just opposite the hotel. However, there's no smell in the room. It would be lovely if the hotel added some fragrance along the corridor.

The hotel is very new and the room is clean and spacious with a sea view. I like the shower room although my husband finds it lacks lighting. We managed to wash and dry our clothes with the washer-dryer in the room, however, the washer-dryer needs to be cleaned thoroughly because we found some rust-liked stains in there. There's an LG water purifier in the corridor, thumbs up! Great location. Servay Supermarket is next to the hotel.

Stayed in March 2024

Sometimes the smell coming from the market

Very conveniennt place

Stayed in March 2024

Nothing

Very comfortable, staff are lovely and the place is spotless.

Stayed in March 2024

Location. New hotel. Free coffee in lobby

Stayed in March 2024

Breakfast and parking

Breakfast was too simple. I believe you can do better with the price that we pay

Stayed in March 2024