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Reviews of Ascott Star KLCC 5 stars

1 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia

#7 of 496 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 1379 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    Location. Next to MBK mall

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • One Bedroom Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Clean modern apartments in the city centre.

    Stayed in April 2024

  • Reviewed: 25 May 2024

    8.0
    great for family
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    no pool towels so we had to use the towels from our room and get additional ones every day

    staff were very accomodating, gave us late checkout till 3pm for free as we had a restless 3 yr old with us. Made checking out and getting to the airport so easy.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    fabulous! Wonderful Staff .
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    it would be nice to open some windows

    The room was spacious and elegant. The small kitchenette was great. The washing machine was an added bonus . The pool and view were amazing. Zaidi and Nashrah were charming , competent and went out out of their to help .

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 6 nights
    • Submitted via mobile

    Could not fault the hotel .. staff or room .. everything was perfect.. location was spectacular.. I requested for a higher floor which they did ! And thank you booking.com for giving me my upgrade being a genius member .. the suite/ one bed apartment I got was amazing!!!

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Really relaxing no stress friendly staff and great restaurant
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    Really awsome staff ,friendly no dramas great location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Nice views
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was not very good only just a pass

    Location

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    Great cosy/fancy two bedrooms apartment that worked perfectly for our needs. The pool is gorgeous with enough space for everyone. Also the gym has good treadmills. The staff/ security in the lobby were very kind and sweet with out daughter everytime that we pass by. And the location is perfect for shopping

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Excellent choice
    • Leisure trip
    • Couple
    • One Bedroom Premier
    • Stayed 3 nights

    - At times there wasn't any water (shower/kitchen) for a few seconds/minutes. - The infinity pool would be closed for a few days for maintenance, and we were lucky to be at least able to swim on our first day. Better check if this is a must for you.

    Everything was amazing. - Smooth check-in, staff were friendly and helpful - Amazing decoration and everything you could ask for is in the room - Convenient location - The infinity pool was amazing to swim in - We didn't try the gym, but it looked great

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    You can feel very comfortable in the room but when you step out be prepared for some hardships.
    • Leisure trip
    • Couple
    • One Bedroom Premier
    • Stayed 3 nights

    The breakfast was like in a budget hotel: lousy, bad service and unfriendly staff (no honey, no nuts, no oats, coffee luke warm, no omelette, ...). The staff at the receiption acted extremely unprofessional, unworthy a 5* place. The rooftop pool was out of order during our stay. The lifts colour design is highly "arty": too dark inside and outside the lift, can hardly see when the door opens. Some lifts are exclusively for the Ascott residence but they are not marked as such.

    The location is excellent: just 5 minutes from the Petronas Towers and 2 minutes from the Avenue K shopping mall. The apratment was spacious and well designed. We felt just like home, very comfortable.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    One of the best hotels in KL
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 2 nights

    The staff is super friendly and helpful, special thanks to Zhadi for being so nice and helpful during the early check in! The facilities are amazing and the swimming pool has a nice view.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Best place to stay!
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, it was amazing.

    Loved every single thing about this hotel, location is perfect, the room had direct views of the petronas towers. Staff were so friendly and helpful. Overall, a beautiful hotel apartment, I totally recommend this place!

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Location, apartment facilities, swimming pool

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Breathtaking view, Great Design and awesome location in KLCC.
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 3 nights
    • Submitted via mobile

    It's a serviced apartment not a hotel apartment.There is hardly any management besides a friendly check-in. Should have an equipped and resourceful concierge and have a breakfast/snack bar or coffee shop.

    The view from the rooftop pool is phenomenal. The security staff especially Saroj was very helpful and courteous. The apartments are spacious and very well designed. Even the bathrooms have a great view.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Superb accom - highly recommended.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Affordable yet Luxury stay!
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 3 nights

    Spectactular view of the Twin Towers! 5-min walk to the Towers front. Very closeby to all the main sights. Perfect combination for a delightful stay. Definitely planning on staying here again next time!

    Stayed in April 2024

  • Reviewed: 15 May 2024

    10
    Great location and great value for the money!
    • Leisure trip
    • Couple
    • One Bedroom Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Many sites were walkable within 30 mins of the hotel. Staff was incredibly helpful. Breakfast was very good.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    All good

    Friendly staff, bigger & clean room. Walking distance to popular malls

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Enjoyable time& nice swimming pools
    • Leisure trip
    • Couple
    • Two Bedroom Premier
    • Stayed 8 nights
    • Submitted via mobile

    Everything was great

    The hotel is very nice and I enjoyed staying in it. I would recommend it for everyone who wants to live in the city center. Close to downtown and Suria KLcC . Easily walk

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Staff were so friendly and welcoming and room was exceptional from every aspect!
    • Leisure trip
    • Couple
    • One Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    From the moment we walked in we were greeted with friendly smiles by all of the staff. Check in was a breeze and the room was top notch. The facilities and quality of the finishes inside were of a very high standard. Couldn’t fault the property at all. Will definitely stay here again on my next visit to KLCC. Location was fantastic too right beside the petronas towers with a fabulous view of them from the rooftop pool on the 99th floor.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    What a stop over
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 1 night
    • Submitted via mobile

    The roof top bar , the facilities. The location beautiful view of the towers everything.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 2 nights

    nothing

    Everything. room was clean and big. All the amenities are there. Staff upgraded us for free and helped us with complimentary late checkout to help us with a cancelled flight. Simply a wonderful experience.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Family with young children
    • One Bedroom Deluxe
    • Stayed 1 night
    • Submitted via mobile

    We had bad experience with the front desk officer named Zarith during check in. No empathy towards elderly, didnt have the skill to handle guests.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Premier
    • Stayed 4 nights
    • Submitted via mobile

    Great location, in walking distance of Petronas Twin Towers and Suria KLCC Mall. All the staff were extremely welcoming and friendly. Provided great service! No complaints whatsoever, we had a great stay we will definitely come back:)

    Stayed in May 2024

Showing 1 – 25

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