No tea and coffee in room and firm mattress on floor, mattress was expected but firmer.

Onsen experience, Japanese room and food, not too far to walk to old town etc. Staff all friendly.

Stayed in May 2024

Would have liked an alacarte Japanese restaurant option at the hotel but only smorgasbord available. Hard to find a nearby good quality restaurant to go to

We stayed in the new Onrinkaku wing. Clean and spacious. There were 2 outdoor spas to enjoy. Breakfast had a good selection

Stayed in May 2024

Sleeping on futon takes some getting used to.

The traditional style room was very atmospheric, especially the lovely open air bath. I also enjoyed the onsens at the hotel. Location is remote by Takayama standards but not really far, especially with the handy rental bike.

Stayed in May 2024

Hospitality standard is great. Onsen facilities are sufficient and new. Satisfied staff services.

Stayed in May 2024

There was a bit of a walk to the train but it didn’t bother us

Beautiful property, we stayed in a Japanese/western room and the beds were comfortable. There was plenty of space and everything was spotlessly clean. Would definitely stay here again

Stayed in April 2024

Maybe it's not an hotel issue but our mistake that we chose the Japanese style room, it's good to try for a day not 3 days in a row as it's not the most comfortable. Hotel was 15' from train station walking so it's not far but not that close to the market and city center. Staff English wasn't all the time understandable.

Room was so big, staff were nice, facilities were really good especially the onsen, we liked our experience in Takayama and in the hotel. Staff comes everyday at 7pm to put the Japanese bed (futton). They have souviner shop that is huge and has everything honestly.

Stayed in May 2024

The hotel was fabulous , it had many restaurants , the two onsen was amazing , never expected this type of hotel in such a low rate , it was very exceptionally good , the room was too good , the staff was polite and there is a shop inside the hotel and good cafe .

Stayed in April 2024

Tv programme no english

The housekeepers will come about 7pm to set up the futons for us. They are very fast n systematic. The room is big and clean. The souvenir shop is big and same price as outside. The onsen is clean and has everything you need.

Stayed in May 2024

Nothing.

Breakfast was very good but we stayed four nights so a little variation would’ve been nice The public baths were so beautiful and I loved the private bath tub in the room with the view. Having a big souvenir store in the hotel was fun too.

Stayed in April 2024

There were several restaurants, but they were either closed or "reservation only".

Stayed in May 2024

Everything was great. No faults.

A modern well appointed hotel walking distance from the town though a shuttle bus to the railway station was provided. Room had views of the mountains. Good breakfast and several restaurants on site.

Stayed in May 2024

Don't have much to complain about this hotel to be honest.

The hotel was 7 - 8 minutes walk from the train station, not particularly easy when you are with your suitcases. However, the hotel offered free shuttles so it was not a problem at all. There is a 7-11 convenience store just 2 minutes from the hotel. My room was in Japanese style, very spacious and comfortable. There was plenty of room for you to move around. The onsens were exceptional. There were two of them. One dedicated for hotel customers, while one opens for day-trip customers. They were not crowded so it was kinda enjoyable to use them.

Stayed in March 2024

Many dining opportunities not available (closed or fully booked)

The onsen is wonderful

Stayed in May 2024

The resort had a very old look to it, like it was designed in the 80s. (Maybe the regular room feel more modern, but the lobby and the dinner hall did not)

We booked the tatami room so when we arrived the room was set up with a floor seating which later was rearranged with mattresses and bedding (while we were at dinner). The room was spacious. The view was very pretty as the town is surrounded by mountains. We reserved the a traditional Japanese dinner when booking the room. Among other things we were served hida beef, which was beyond delicious. Breakfast was also great! The hotel gift shop is huge!! Other than souvenirs and local snacks they sell hida beef! (Frozen and jerky)

Stayed in April 2024

The bar was not open

It was very beautiful

Stayed in April 2024

Not enough western breakfast though majority of the guests are non Japanese.

Room, facility, onsen

Stayed in April 2024

No breakfast was included.

Everything about it was good.

Stayed in April 2024

Breakfast line was very long, requiring a long wait; once seated though, no issues with crowds at food stands

Large hotel with many guests but wonderful modern rooms and modern fixtures for a great price. Didn’t realize the hotel has connection to the Royal Family too.

Stayed in April 2024

None

Everything was great - spacious Japanese style room with many many nicedetails, quietness at night, very good breakfast, parking on site, good location and great service.

Stayed in April 2024

Great location while visiting Takayama and a short walk from the train station

Stayed in April 2024

Tattoos prevent you from using the onsen. In this day and age it’s time to lift these restrictions.

We had a huge, comfortable, corner room. Very comfortable. Some complain about the location but it’s really very easy to walk to.

Stayed in April 2024

Everything from the room and the in room bath

Stayed in April 2024

Not enough restaurants. Considering the food quality, the buffet for dinner is overpriced.

Nice onsen.

Stayed in April 2024

Alas, futon style bedding is not for me. This may affect future stays planned in Ryokans. The downside of getting older.

Everything to do with the Japanese style room including the spring bath (not real hot spring water though). Hotel complex also excellent.

Stayed in April 2024