It’s not really a minus - the breakfast is a little pricey but there is a decent choice of food. If you can eat much more in the morning I think it’s worth considering;) Btw the restaurant is also open during the day (didn’t check exact hours).

An excellent location, close to the metro, JR line - few stations to most of attractions. Absolutely amazing staff, helping in a second with everything. 14 floor - nice view from the window, you can wash your clothes, relax in the massage room… It’s really everything you need for few nights. I booked two nights but then extended my stay to four:)

Stayed in May 2024

I have absolutely nothing about which to dislike.

The hotel staff went out of their way to help travellers. With whatever needs they had. They were friendly, patient, and extremely helpful.

Stayed in May 2024

None

Beautiful place

Stayed in May 2024

Love how zen the hotel is, it feels like a luxury hotel hidden away from the hustle bustle of Tokyo. The bed was comfortable & the amenities provided are simple exceptional. The closest station (suidobashi) was just 5 mins walking.

Stayed in May 2024

It was a little small.

Room was comfortable, quiet, had everything I needed

Stayed in May 2024

I don't really have anything negative to say about Hotel Niwa.

The rooms are clean and beautiful, and all expected amenities are there. The location is great, in walking distance of Tokyo Dome, La Qua, and various train stations which will take you wherever you want to go in Tokyo in just a few stops. You are surrounded by many Family Marts,7-11s, and lots of restaurants. I highly recommend a stroll to La Qua to eat delicious doria and ride on Thunder Dolphin! Transport to Disneysea+Disneyland is easily accomplished by walking to Ochanomizu station or Suidobashi station, and travelling to Tokyo, then transferring to the Keiyo line straight to the parks. The staff are courteous with good command of English and were very helpful throughout my stay. I would happily stay here again.

Stayed in May 2024

The room is a little bit small

The food is good. The onsen and amenities are amazing .

Stayed in May 2024

Very pleasant hotel and great location.

Stayed in May 2024

Very nice and friendly staff, excellent location nearby a JR railway and a metro station

Stayed in May 2024

There wasn't really anything I didn't like. Everything was to our liking. As I mentioned earlier on, the rooms could have been bigger and there could have been a facility for clothing.

The room was small and there was no wardrobe for the clothes. But we managed just fine. The room and bathroom was very thoroughly cleaned every day, we daily had new bedsheets and new towels. The location was excellent, only a few minutes walk to Suidõbashi Train Station and Tokyo Dome City. Family Mart and restaurants were also around the corner. We only had breakfast once, but it was plentiful to choose from - Continental-, Japanese and Hot Breakfast - and very tasty.

Stayed in May 2024

A little too cramped for my liking but I think most places in Tokyo are like that.

Location was great, few minutes away from Suidobashi Station which is on the Yamanote Line.

Stayed in May 2024

We loved everything about Hotel Niwa. The ambiance, staff, and location were outstanding.

Stayed in May 2024

Room a little small

Everything

Stayed in May 2024

Breakfast was tedious. Eight days, exact same menu. Need a lot more variety. What was served was high quality. Didn't like that we couldn't open the window. No main lobby to really relax, small lounge was beautiful, but not comfy.

Very clean, very wonderful service from all that worked in the hotel. Nice relaxing room on 3rd floor, although not enough seating .

Stayed in May 2024

Room was a little small and hard to have 2 suitcases to live out of

Location was good and hotel was very nice and clean, staff were great and organised very easily a fast and cheap luggage transfer of our luggage to Kyoto. Rooms were nice and clean and Bed comfortable and toiletries / soaps were great

Stayed in May 2024

I think it would be nice if the breakfast was included in the base price as it is already quite expensive - but that is a minor gripe. This is an ironic comment - as we are tourists from the UK, however our other stays within Japan had been with Japanese people and in non-western tourist settings - but it’s worth noting that this hotel was tourist heavy so other visitors were sometimes not in keeping with the atmosphere and behaviour we had become accustomed to in other settings. This isn’t anything the hotel could do anything about but maybe worth noting for other visitors!

We stayed in a Premium Twin Room (High Floor) and the room was beautiful, comfortable, and spacious. The bathroom also had lots of space and felt very luxurious. The hotel itself feels new and everything is thoughtfully designed and decorated, including the lounge area and rooftop terrace. We used the self service laundry area which was convenient for us near the end of our trip, and one morning we opted for breakfast - which had a great selection of both Japanese and western style food - and the waiter was lovely. The hotel is expensive in comparison to a lot of other options in Tokyo, but it is faultless.

Stayed in April 2024

room was slightly small and bed was firm with small pillows

Excellent breakfast, lovely amenity spaces - relaxation room and zen deck, provided pajamas were super comfy, staff were incredible, check-in was super easy

Stayed in May 2024

Nothing.

We loved everything about Hotel Niwa. The rooms are really well thought out, amazingly comfortable and spotlessly clean. The facilities were excellent, the communal areas had a really nice atmosphere and the staff went above and beyond to help us. The breakfast was also excellent. We would stay here again without question. We moved to another hotel afterwards and this confirmed to us that the value for money offered by Hotel Niwa is just incredible.

Stayed in May 2024

The staff was friendly, the room was small but nice and clean. The pateo with afternoon tea was lovely.

Stayed in May 2024

Nothing.

Nice rooms. Friendly staff. Great location.

Stayed in May 2024

The interior and exterior design, e.g., gardens and "streams" and waterfalls.

Stayed in May 2024

A little bit of walking from the station

The coffee and tea in the afternoon was very well done

Stayed in May 2024

It's a nice hotel and we enjoyed our stay however the rooms were smaller than expected and although there was no traditional Japanese breakfast available during our stay, there was an extensive breakfast menu with a nice mix of options available. Location was good and easily accessible to nearby train satiation. The staff were very friendly and helpful!

Stayed in March 2024

Pillows were too hard for my taste.

Very nice facilities in the hotel. Great location. Staff was very helpful.

Stayed in May 2024