I haven't anything negative to say about this hotel.

The hotel, its staff and its location being across a bridge from the old town, are first rate.

Stayed in May 2024

The location was so good, the bubbling of the river and the sight of it was so serene. The free ride to and from Kawaguchiko Station was really helpful, and we were lucky enough to enjoy a mini-concert during our stay which was so fun to experience. The onsen was relaxing and stocked with good quality amenities. Staff was amazing, and extra thanks to the night shift staff who helped me book an express bus for the next day.

Stayed in April 2024

Individual western style beds are approx full size, so a bit cozy for us together. They could not be set next to each other.

Clean, comfortable, helpful staff who speak and understand English. Nice size room, balcony and view. They reached out to arrange pickup at the train station and brought us back when leaving. (We stayed in the Annex, did not have meals on site and did not use the onsen, so cannot comment on those.)

Stayed in May 2024

Foyer area overlooking river needs an update.

Breakfast and dinner. Cafe needs an update so that one can have a beer with friends in the foyer or balcony.

Stayed in May 2024

The elevator was rather slow and for being a bit costly.

Best location, right in the centre of town, just in front of miyagawa morning market.

Stayed in May 2024

One staff member on the front desk wasn't very helpful, but a colleague politely stepped in and helped sort out our query. Although, could have been a language problem.

Most of the staff were very good, friendly and helpful. The hotel is right on the river and in a great position. Although when in your room sitting down, you cannot see the river. The onsen was really nice, clean and presented in the traditional way.

Stayed in April 2024

No kid price for dinner (7 years old boy same price with adult) , kid also not allowed to shared with parent as well and the cost of dining per person too high. Foreigner staff ability below the customer expectation.

Location, onsen, shop

Stayed in February 2024

The staff was great ; however on our last day we were denied access to the onsen before taking our shuttle to the station. We found this a pity.

Perfect location for a short stay, close to the old town, many restaurants and the morning market. Beautiful clean room with view on the river. The onsen on the last floor is fantastic and there is a more traditional and beautiful onsen for women. Delicious breakfast.

Stayed in April 2024

Good location Very welcoming staff

Stayed in April 2024

The location was next to the old town yet it was pretty quiet. The property provided a shuttle to and from the station.

Stayed in March 2024

Nothing

Amazing location, food was incredible and the staff so friendly

Stayed in April 2024

Loved the whole time spent in this hotel. Everthing was amazing, from the food, the hotel itself, the king people working there, the baths..., thank you for an amazing experience in a lovely place!

Stayed in January 2024

The beds (pillow in particular) were a little lumpy.

The staff! From the cleaners to the reception they went out of their way to help and chat with us.

Stayed in March 2024

Nothing

Everyone very welcoming and the service was great. Best location in town

Stayed in February 2024

They may serve a better American breakfast. I understand people staying at their facility expect to be served a Japanese-stayle meal for their breakfast. But, some people may want to be served an American one.

The room was a bit smaller than I expected. But it was clean. The meals were excellent. One of my colleagues was served an American breakfast, which was not good, though. Only a piece of bread and a cup of milk were served. Nonetheless, it was excellent. The public bath is a bit small.

Stayed in February 2024

Very convenient location, very polite staff and excellent food.

Stayed in February 2024

The place is a bit dated. You can feel this mainly in the bathroom of the room. But we enjoyed our stay

The staff was very friendly and helpful. There was a free shuttle to the station and they served us tea everyday. They also provided a few japanese traditional outfits to wear around town and to the onsens. The views from the room were amazing and its location was great. Very close to the morning market and key sights

Stayed in February 2024

no particular thing. maybe it will be great if the cooking method and the way to control the fire can be mentioned during the meal.

the location is perfect and our room has the view over the river and the red bridge. fantastic.

Stayed in January 2024

Public onsen is simple

Great service , good location, delicious food ,separate female onsen is comfortable

Stayed in January 2024

Everything works well

Location Services

Stayed in January 2024

Onsen facilities, good breakfast and great view

Stayed in January 2024

The shower curtain was a little mouldy.

The staff are extremely friendly (and can speak English). You're treated extremely well from the moment you check in. The Kaiseki meals were absolutely out of this world and we were looking forward to each dinner throughout the whole stay. Facilities include an indoor and outdoor onsen (only for men) which were amazing as well. Additionally, the hotel is located really near the Takayama morning markets and Old Town (literally outside your window). Couldn't be more impressed!

Stayed in January 2024

The room was shaking when upstairs neighbors walked around their room.

Great dinner - very well prepared, taste and environment. Room was comfortable as a traditional ryoken and with enough space. Very well located in the center of town and closento the station.

Stayed in December 2023

The service was impeccable and the location was excellent.

Stayed in January 2024