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Reviews of Comfort Hotel Hiroshima Otemachi 3 stars

730-0051 Hiroshima, Hiroshima, Naka-ku Otemachi 3-7-9 , Japan

#56 of 118 hotels in Hiroshima

Guests' Choice

Review score

Based on 395 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Would have liked two pillows and automatic check in was a nuisance.

    The breakfast was very good, easy to find if you get the no 3 bus from the station it stops outside.Clean, comfortable close to restaurants and the Peace Park.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Size of room but Japanese rooms seem to be small.

    Great location with public transport stopping outside the hotel. Clean. Quiet. Convenient for visiting the Peace Museum which was within walking distance.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Again normal for Japan very small room ...terrible pillows.

    Great location. Easy to get to. Good selection at breakfast. Free coffee all day.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room - Non-Smoking
    • Stayed 5 nights

    Breakfast variety was rather limited, especially for vegetables and fruits.

    Central location of the hotel is just perfect. Room was clean, although very small.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Staying at this hotel contributed to a positive experience in Hiroshima
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 3 nights

    There was nothing to dislike

    The proximity to the Peace Park; streetcar outside; efficient, friendly staff; great breakfast; excellent value for money

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Good location and the rooms are functional
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    rooms are compact.

    Hotel is in a great location. We took a short taxi from the train station to the hotel and from here were able to walk to most places for the remainder of our stay. You are very close to the A-Bomb museum, many restaurants as well as transportation to Miyajima. The rooms are compact and functional. This is the second time we have stayed here. The price reflects what you are getting. Beds were comfy and the bathroom was good. Not much floor space around the bed so be warned. Having said that I would recommend the hotel for the location and what you pay for the room.

    Stayed in March 2024

  • Reviewed: 16 May 2024

    7.0
    Not that great
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms too small, bad quality breakfast

    Location

    Stayed in May 2024

  • Reviewed: 15 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was smaller than I expected.

    Walking distance to Peace Park

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    nice basic hotel with good access to hiroshima very friendly staff, good service ( sent luggage to next hotel..) 20 min by tram to train station

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Excellent experience! The room was bigger than average ( for Japanese standards),delicious breakfast included and free s
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good

    Spacious room , kid could stay for free Delicious breakfast

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Convenient location, free breakfast
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Slow lifts and uncomfortable pillows.

    Good location, near to common tourist attractions like the atomic bomb dome (walkable distance). Easy transport to Hiroshima station. There is free breakfast available, and especially love the eggs and fresh smoothies. Many food options all around. Hotel rooms were clean, but old and had a slight musty smell. Staff were friendly :)

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Great location and good breakfast, tiny room
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night

    Although we noticed that small rooms are a standard in 3 star hotels of Japan, that was the smallest room we stayed at and it was difficult to move around with our small trolley luggages in the way. It was ok for a 1 night stay, but would be quite annoying if we stayed longer. Staff doesn't speak English, yet they still effort and try to communicate and attend to our needs though.

    Great location, very close to Peace Memorial. Transport from and to Station was easy with a bus line from JR (we used our JR pass) that does a city tour and has stops around the peace memorial park as well as at the train station, which facilitated our arrival and departure as well as our visit to Miyajima. Breakfast was very good.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 2 nights

    The location is great.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    The room was not as clean as expected. But it was ok-ish.

    I really liked the breakfast, it had variety of options and it lasted for 3 hours.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Great location on a main road, close by shops and restaurants, Atomic Bomb and Hiroshima attractions nearby.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was very small. Minibar fridge not properly temperature chilled, i had yogurt drink which I drank and placed in the minibar, which moulded overnight. Bath tub hard to manoeuvre in/out.

    Location was easy, some close by restaurants and tram lines out front. Close by to tourist attractions, Convenience stores nearby too. Free Breakfast/all day library room a nice little place to enjoy a basic meal, even if you brought something from outside. Meal tickets are distributed every day for timing. Microwave and utensils were available, along with a drink station through the day. Check in is a bit modern, with a machine to process check in card and details however lots of staff are behind the desk to help - but feels like you lose out on staff interaction this way, our attendant was helpful as the machine couldn’t read passports very well so ended up doing most of our prompts on our behalf in the end.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Overall fine.
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator is so small it took forever to get down during rush times.

    Clean. Parking is convenient if you can get a place right behind the hotel. Breakfast does not have many options but taste nice.

    Stayed in March 2024

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds are just mattresses on a platform. It was awkward to maneuver in the room. Very small space. Bathroom was also very very tiny.

    Clean rooms Free breakfast Very friendly staff

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Very friendly staff made the difference
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really

    Good location to visit Atomic bombing site and Hiroshima castle and staff were very friendly and spoke English which is rare in my travels in Japan .Breakfast was served with a good variety of Japanese and Western food

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    Very compact and small but that's how most hotel rooms are in Japan.

    We loved the location, buffet breakfast, the friendly staff and the cleanliness of the rooms.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    9.0
    Everything was good and met our requirements.
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night

    Breakfast

    Stay was good

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    Very good location very close to the memorial park, restaurants close by. Access to the kitchen was great considering we had a baby with us. Just one thing that I believe could be advertised on their website = just know that the standard room is VERY small ! Of course its Japan almost every hotel room we have seen were tiny... but when its your first time in Japan (like us) maybe you have to see it to believe it! We were 2 adults and a 6 months old = very BAD idea to take the standard room there was just no space at all (and we had 2 luggages). I would come back to this hotel but would take the upper category room for sure. Great place for the price thx again!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    We had a really nice stay and we were close to everything we entended to visit. The facility was clean and the staff was
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room was very small which is to be expected in Japan, but smaller than normal. The breakfast was okay but nothing special.

    Very close to the atomic dome and the museum. The bed was soft and the room was very clean and quiet. The staff was very attentive and nice.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The air coming from the ventilation can be very noisy in the bathroom. Also a work on isolation for the room could be better because you can hear everything from the corridor

    The location is really good People working there are very nice

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    Awesome Hirosima base
    • Leisure trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room could be bigger but it seems standard for Japan.

    Staff, food, cleanliness - Almost perfect.

    Stayed in April 2024

Showing 1 – 25

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