Via Arsenale Di Terra 1, 16126 Genova, Italy
#11 of 91 hotels in Genova
Guests' ChoiceBased on 730 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.8
Staff
9.1
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Lisa
United Stateseverything
Stayed in May 2024
Reviewed: 18 May 2024
John
AustraliaBad was very hard.
Great location, great room size and bathroom size, amazing views and great breakfast.
Stayed in May 2024
Reviewed: 18 May 2024
Peter
United KingdomToo many steps
upgraded to sister hotel Savoia
Stayed in May 2024
Reviewed: 16 May 2024
Juan
SwitzerlandIt is a unique hotel. The room was fantastic, with very original decoration and furniture. The bathroom was superb. The breakfast was good.
Stayed in May 2024
Reviewed: 15 May 2024
Antonio
United StatesThey upgraded me to their sister hotel which was extremely wonderful. Very close to the train station. Staff was very friendly and helpful, I would recommend this hotel 100%
Stayed in May 2024
Reviewed: 12 May 2024
Kostic
SerbiaLate in the evening there were some drunk people sitting at the hotel entrance which made us question the safety. Furthermore, sound insulation was below expected as we could clearly hear noises from the hallway. Unlike in any other hotel, I was asked for credit card information as a "deposit".
This hotel provides a very comfortable and clean stay just across the main railway station. Our room was well equipped with amenities and with a big choice at disposal. Breakfast was one of the best I ever experienced in a hotel with a lot of Italian food choices at disposal. The hotel lobby and the elevator bring a really old-school vibe to the stay. Parking is at disposal and the staff offers a valet service because the garage is further down the street. Overall, the staff was really welcoming and made our check-in and check-out pretty quick.
Stayed in May 2024
Reviewed: 12 May 2024
Zala
SwitzerlandNear the historic center and the railway station. Free upgrade to 5 star Hotel Savoia. Quite.
Stayed in May 2024
Reviewed: 12 May 2024
Karen
ArmeniaHotel upgrades our room into 5star Hotel Savoia free of charge which has more facilities. Was really nice.
Stayed in May 2024
Reviewed: 11 May 2024
Katelyn
CanadaVery good selection of food. Fresh and delicious
Stayed in May 2024
Reviewed: 11 May 2024
Agnes
CanadaWe enjoyed all this hotel had to offer.
We were actually upgraded to here from Hotel Continental and were extremely happy! So close to train station. Old world charm with lavish surroundings. Had lovely cocktails on our last night.
Stayed in May 2024
Reviewed: 11 May 2024
Emilia
United KingdomHotel is right next to the central station, which was ideal for us. We got a free upgrade. The room was super clean, with all the essentials and the beds were really comfy! Highly recommended!
Stayed in April 2024
Reviewed: 7 May 2024
Lynsey
United StatesConvenient location and cozy room
Stayed in May 2024
Reviewed: 7 May 2024
Brad
United StatesWe didn't have time to use the spa facility 😒
My wife and I were upgraded from the original hotel to the 5 star sister hotel next door. There was no explanation but it was great. The breakfast was far superior to anything we could have had in the local area and the price was as well. Fantastic room.
Stayed in May 2024
Reviewed: 6 May 2024
Barry
SwitzerlandWe were upgraded to the Savoia hotel next door (sister hotel)
Stayed in May 2024
Reviewed: 5 May 2024
Stefan
SwitzerlandNot even one word english at spa instructions. Could not communicate.
Everything
Stayed in May 2024
Reviewed: 5 May 2024
Yat
Hong KongWe were upgraded to a deluxe five stars hotel room free of charge with exceptional service. Excellent location, next to the main rail station. The breakfast was very good with a variety of choice. We will definitely stay in the hotel when we visit Genova again.
Stayed in March 2024
Reviewed: 3 May 2024
Uros
SloveniaThe room (and the hotel) were upgraded 😀
Stayed in April 2024
Reviewed: 1 May 2024
Floris
NetherlandsTastefully decorated place, close to where you want to be, in a save part of town, opposite one of the main railway stations.
Stayed in April 2024
Reviewed: 23 April 2024
John
United KingdomHotel was in an older Empire style internally so looked impressive but not comfortable as it could have been...for example our room had 2 formal dining chairs and a high table..but no soft lounge chairs
We were upgraded to the Grande Savoie Hotel next door so this review is not for Continental Hotel. Staff excellent and location near main station and central Genoa all good.Breakfast options and quality were exceptional
Stayed in April 2024
Reviewed: 22 April 2024
James
United StatesI honestly can't think of anything we didn't like.
When we arrived we were informed that they moved us to the sister property next door "the Grand Hotel Savoia" From all appearances that was an upgrade for us at the same price. The hotel (savoia) was a beautiful property and the room was also very nice as well as comfortable. People at the front desk were extremely friendly and helpful. We were able to walk to wherever we needed to go and was extremely close to the train station to catch our train.
Stayed in April 2024
Reviewed: 17 April 2024
Margaret
United StatesLocation was perfect, a one block walk to the main train station. Breakfast (and coffee!!) was excellent! Our room had heat/AC with controls in the room and large windows that opened for fresh air.
Stayed in April 2024
Reviewed: 16 April 2024
Iamantony
RussiaOn the other hand, if you're looking for a calm safe place - this is not a great option. The rooms are clean and soundproof. But you won't be able to hide from a city noise.
On the one hand, the hotel is located near the train/metro stations in a beautiful old house not too far away from the city center.
Stayed in April 2024
Reviewed: 13 April 2024
Vladimír
Czech RepublicComplimentary upgrade from the hotel next door. Perfect location right next to the train station and minutes from the airport. One of the oldest hotels in Italy but perfectly renovated. Total satisfaction.
Stayed in March 2024
Reviewed: 5 April 2024
Diana
Australiagreat location, pleasant staff, good breakfast
Stayed in March 2024
Badenweiler, Germany
Apidias Lakos, Greece
Isla Plana, Spain
Umag, Croatia
Oruro, Bolivia
Cleto, Italy
Great Stukeley, UK
Fort Walton Beach, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content