Piazza Ruggiero Settimo, 15, 90100 Palermo, Italy
#17 of 91 hotels in Palermo
Guests' ChoiceBased on 689 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.1
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Grocott
AustraliaNothing
Good large comfortable rooms. Great views. Very central location. Staff were very helpful.
Stayed in May 2024
Reviewed: 23 May 2024
Jake
United KingdomStaff sometimes felt a bit dismissive of you and your needs at the front desk, bathrooms could do with an upgrade
Good location, decent breakfast, rooms were nice with everything you could ask for
Stayed in May 2024
Reviewed: 23 May 2024
Mary
IrelandWe thought the roof top lounge rather expensive
The location so convenient to the old city, the train station and the bus from the airport stops outside the hotel. The excellent buffet breakfast - such a variety to please one and all. I think the best I’ve had. The staff were most attentive
Stayed in May 2024
Reviewed: 22 May 2024
Anna
CanadaNo specific amenities good for sleep and go.
Location perfect- clean: breakfast was great
Stayed in May 2024
Reviewed: 21 May 2024
Patricia
CanadaBreakfast was ok
Perfect location. Friendly, helpful staff
Stayed in May 2024
Reviewed: 20 May 2024
György
HungaryThe bed for the double booking was very narrow for the two of us. Because of this, the sleep was not restful.
The location of the hotel is very good. Restaurants and all kinds of shopping options are within a 10-15 minute walk. The receptionists were always kind and helpful. The breakfast was brilliant. Local flavors could also be tasted. There were always fresh vegetables, cold cuts, and baked goods. And there were plenty of sweets too.
Stayed in May 2024
Reviewed: 20 May 2024
Fiona
AustraliaMy booking somehow changed from 2 to 1 guest & the room I expected was not available & I had to pay extra for my husband to stay. I didn't check pre arrival as assumed it was for 2 guests like all my other bookings thus far. Room was sufficient.
No breakfast included in stay
Stayed in May 2024
Reviewed: 19 May 2024
Fiona
United KingdomStaff are friendly and accommodating, the location is superb, the hotel rooms are exceptionally clean and cared for, breakfast is excellent.
Stayed in May 2024
Reviewed: 16 May 2024
Murray
United StatesThe location was terrific. The airport shuttle bus is located directly infront of the hotel. Also bus routes are infront of the hotel. It is easy to walk anywhere. A great gelato store is nearby. The breakfast was great. The staff was terrific. Ask for a room not facing the street.
Stayed in May 2024
Reviewed: 16 May 2024
Guarino
ItalyNothing bad
Central location ! Room with view on the square ! Beautiful
Stayed in May 2024
Reviewed: 14 May 2024
Rachel
United KingdomMattress was a bit hard to my liking
Perfect location to everywhere we wanted to go Clean Friendly helpful staff Lovely roof top terrace
Stayed in May 2024
Reviewed: 14 May 2024
David
United KingdomPaper cups in the room 🙁🙁
Great location and wonderful staff
Stayed in May 2024
Reviewed: 14 May 2024
Naokazu
JapanWe liked the property very much.
The room was clean and spacious. It directly overlooked the Piazza Politeama, providing an enjoyable view throughout our stay.
Stayed in May 2024
Reviewed: 13 May 2024
Hayden
IrelandSuperb hotel, spotlessly clean, beds were extremely comfy, showers were amazing, the pressure was phenomenal, breakfast was beautiful, food so fresh and beautiful rich coffee. Will definitely be back.
Stayed in May 2024
Reviewed: 12 May 2024
Antonio
United StatesGreat location...clean...perfect breakfasf
Stayed in May 2024
Reviewed: 12 May 2024
Davood
United StatesShower was small.
Breakfast was very good. Location is excellent.
Stayed in May 2024
Reviewed: 11 May 2024
Julie
United KingdomExpensive bar
Central location, clean, good value
Stayed in May 2024
Reviewed: 11 May 2024
Fabiola
United KingdomWe enjoyed every single aspect of our stay.
Location was perfect. Everything within walking distance. The room had everything one might need and a most wonderful balcony overlooking Piazza Politeama. What a delight. Breakfast was exceptional with lots of local, freshly baked delicacies as well as fresh fruit, cereals, cooked breakfast. Staff was friendly, polite and helpful.
Stayed in April 2024
Reviewed: 11 May 2024
Pradip
IndiaFront desk can be more informative and friendly to Tourists
The family room size was great and the extra large sofa bed was an excellent service.
Stayed in May 2024
Reviewed: 9 May 2024
Marianne
United StatesLocation
Stayed in May 2024
Reviewed: 8 May 2024
Sally
AustraliaNothing.
Fabulous location. Short walk to markets. Hotel was clean. Room was big.
Stayed in May 2024
Reviewed: 4 May 2024
Joo
SingaporeNo
The location is good. Breakfast has lots of choices. Room is very clean and comfortable.
Stayed in May 2024
Reviewed: 4 May 2024
Vince
AustraliaNothing
The location could not have been better, on the edge of the old quarter in a piazza close to all sites. We walked everywhere except the train station. Very good breakfast and helpful staff for advice. We booked a terrace which was lovely. Not a huge room but very sufficient. Would very highly recommend this hotel.
Stayed in May 2024
Reviewed: 3 May 2024
Frank
United StatesNothing
Everything. Outstanding location, Outstanding breakfast and Outstanding room.
Stayed in May 2024
Tulungagung, Indonesia
Monterosso al Mare, Italy
Makarska, Croatia
Bellagio, Italy
Lisbon, Portugal
Toowoomba, Australia
Revolta, Spain
Stockach, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content