a bit dated and has a lot of potential but needs work, charging €18 a night for parking at a hotel you’re staying at is wild to me

good location, spacious and clean room, friendly staff

Stayed in May 2024

Sometimes suvage smell in the room.

BF standard for this class of hotel.

Stayed in May 2024

Spa closed on mondays which is not mentioned anywhere. (Reason we Booked this hotel) and the bathrooms are quite old and not very well maintained

Very friendly staff

Stayed in May 2024

I was very disappointed that the indoor spa was closed for our entire stay and I was not informed that they are closed all day Monday and Tuesday until 15- so I was unable to use the spa (which is why I booked the hotel). However, to compensate, we were offered an upgrade to a suite. Make sure you check that the spa will be available.

It has the feel of a large old fashioned hotel. The staff was nice , the location was right across the beach.

Stayed in May 2024

Decor could do with a little paint. Bathroom door needed repaired. The hotel is an antiquated building.

Stunning location. Spa amazing

Stayed in May 2024

This place, at least our room need renew, toilet buttons are broken, when you push to flush all that plastic go away and need to fix each time. On breakfast could be a la carte menu, in my country in 4* is a la carte breakfast menu. That would be nicer breakfast with included nice hot dishes and deserts aka pancakes, benedicts, pies and etc. Some of the staff was making faces when we came. We were on vacation and dressed simple, so we catched judging faces from staff. That was not appropriate. Because staff cant know who we are or our material status. So that snobish behaviour in my opinion for 5* hotel is bad. Staff could ask clients maybe they need help like maps, taxi or etc to discover the city or places. We saw people who seemed to come for work, so probably for them that questions about transportation, lications would be good too and helpful. In other hotels staff do that no matter how many stars it has. Moreover we stayed more nights, just one booking was from my account.

First of all Good location. Quite good room, high seiling, tasty breakfast. Good toileteries/cosmetic. Cleaning lady done her job good between days.

Stayed in May 2024

Nothing in particular.

Lovely, spacious oceanfront room. Super comfortable bed and attentive and friendly staff. Breakfast was great as well. Great pitstop for touring the area.

Stayed in April 2024

Pool functional but upgrading concrete around the pool. Only weeds in planter boxes on balcony - top floor balconies need maintenance regarding plants and decking ( but I was still very grateful to receive an upgrade with a balcony!)

We were upgraded to a top floor apartment balcony ( had booked garden room). Room had separate living and bedroom area. Very clean and modern. Great views and very large balcony. Bus stop outside hotel for trips into town and railway station.

Stayed in May 2024

The American Bar was expensive but had a wonderful view

Very beautiful and grand Hotel! The breakfast was amazing. The staff was very friendly as well.

Stayed in May 2024

Hotel needs some TLC

Fantastic and historically important palaco from Savoy era at great location to discover Tuscany. Andrea is the best ambassador of the hotel.

Stayed in May 2024

the breakfast was not good

Stayed in April 2024

Perhaps we were unlucky or just allocated to a poor room - but many things didn't work and the situation did improve a little bit thanks to the wonderful staff - my very personal opinion is that parts of the hotel are now crumbling and in desperate need of update. - Air conditioning didn't work at all, so we had to keep the windows open at night - we got woke up in the early morning by cars and vans, plus during the night by the occasional motorbike, this issue wasn't raised with the staff - internet would work intermittently and we had to manually turn it off and on many many times, and hope it would work a bit, there is no/very little mobile signal in the room so this was a real challenge, this was raised with the staff but it would still work intermittently - the room safe storage was clearly not used for a while and needed some maintenance, which was done while we waited when we raised this - we had to decide if we wanted to charge our phones or use the night stand lamp, because only one power socket (out of two, on each side of the bed) worked fine, this was raised but not solved - an emergency light would faintly blink all night long, I'm all up for emergency lights but I bet there are less intrusive ways, this wasn't raised - some drawers (like the one in the room console) won't stay closed for some reasons which I didn't investigate, this wasn't raised On our side of responsibility I have to say that some issues weren't raised to the staff, but then (given our relatively short stay) I don't think it's fair to expect us to dedicate a lot of time to raise basic issues in a "Grand Hotel"

Great place to stay in the area, the building looks stunning from the outside, there is parking and the staff is so amazing they make you feel the most important person in the place. We especially liked the ability to walk around without taking the car that much. If you like history, the hotel will remind you of all the famous people that spent their nights and days in the structure. Amongst other things we liked: - we were offered free drinks on arrival, which we didn't use - the rooftop pool looks fantastic - we were recommended a nearby café (as an alternative to the hotel breakfast) and we do appreciate good suggestions

Stayed in April 2024

Light system didn't worked well. Shower water system was not working properly.

Stayed in April 2024

The staff were a bit off with my friends

Everything it’s stunning

Stayed in April 2024

It’s old/worn out - in need of some upgrades.

Location is great. Room size is good.

Stayed in April 2024

Hotel becomes quite dated, internet wifi is not sufficent, rooms were quite warm because no AC available yet.

We spend many times in Palazzo as our HQ is in Livorno, the hotel/views/location is excellent, rooms spacious and comfortable.

Stayed in April 2024

Long walk to/from town, mostly uphill coming back. Ran out of breakfast fare on last morning. Otherwise all fine

Unique architecture, great view of town below, room comfortable

Stayed in April 2024

Breakfast was limited for the price charged, not enough tourist information for local or distant visits, always needed to ask. Parking on site was very expensive.

Hotel location on the sea front was lovely, staff were friendly especially the front of house lady at breakfast. Lovely large and spacious room.

Stayed in April 2024

N/a

Very nice rooms ! Bed super comfortable and great location

Stayed in April 2024

It was not up to the standard we expected for the rating. Lots of paint was peeling off, we couldn't close the bathroom floor because of humidity damage. The pool was only open until 7pm, so the image with the pool and lights is not possible to enjoy. The area is very residential, so having more options for food takes a 30 minute walk.

The sea view is very pretty and staff are friendly.

Stayed in April 2024

Wonderful location, super kind staff. The hotel has a beautiful restaurant, where you can enjoy delicious dinners.

Stayed in April 2024

Welcome drinks and staff while having in.. welcoming and professional

Stayed in March 2024

Everything is perfect

Stayed in March 2024

Power kept going on and off

Very nice suite

Stayed in March 2024