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  5. Reviews of Crowne Plaza Milan City, an IHG Hotel

Reviews of Crowne Plaza Milan City, an IHG Hotel 4 stars

Via Melchiorre Gioia 73, Stazione Centrale, 20124 Milan, Italy

#128 of 446 hotels in Milan

Guests' Choice

Review score

Based on 623 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    7.9

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 19 May 2024

    7.0
    It was good.
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    HK Though away personal stuff. The extra bed change the place each night.

    nice enough room.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    9.0
    Good location and easy to get around
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Coffee shop

    Good location

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    good location place
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    for these money we didn’t have breakfast included. the blanked wasnt dirty but it had stains from "blood?" like drops on one side. At the morning i mean at 7 oclock people started working around so it was very noisy ( reconstruction or something)

    the location is excellent ! Metro is right to the hotel so u can go to the city center for 6min also bus and train station is around 10min away by walk which is great!

    Stayed in May 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool is not nearby the SPA. I couldn't use the swimming pool, but it looked clear and sparkling water from the window of the room. I would prefer to be together in a place with a SPA,

    Wos a nice stay.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Good experience
    • Leisure trip
    • Couple
    • Standard King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast expensive

    Clean and comfortable

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Stylish, comfortable and clean hotel .
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The health suite facilities were poor only a small sauna and steam room. The steam room wasn’t working and was switched off. No restaurants or shops in the close vicinity .

    The room was very spacious and clean. Great breakfast with plenty of choice. There is an outside pool and bar area which in the summer months, would definitely be a bonus. The hotel is located right next to the Metro which is very convenient. However, there aren’t many restaurants or shops in the immediate area which is a shame. Which means at least a fifteen minute walk to the nearest street where restaurants are located. The area is one of the better areas in the city but we didn’t feel safe using the metro out of hours.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Excellent service and very friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very nice pool area

    Really friendly staff

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights

    Lack of draw storage in the bedroom Requested double bed only given twin beds Mattress not comfortable Room could have been a bit bigger City centre hotel ! It was actually 5 Metro stops from the city centre

    Both breakfast and location were fine

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Every things was good
    • Leisure trip
    • Couple
    • Standard King Room - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Room size

    1-Clean 2-Location

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Comfort and breakfast in a great location!
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    The "fitness area" is one treadmill, one elliptical, and one bicycle. The sauna and steam room is only open 2 hours / day in the afternoon (but they were willing to run them for us, with a 30 minute overhead). And the pool is on the rooftop, so not available always. Now, the problem with these "amenities" is that they drive up the price of the hotel, unjustifiably in this case :(

    highlights: 1) really good breakfast, both in quality and variety. 2) location. 3) bed comfort. The staff were incredibly helpful. We complained about a party in the next room, and they dealt with it!

    Stayed in April 2024

  • Reviewed: 16 March 2024

    9.0
    Very welcoming staff, comfortable and convenient.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pool was still closed for the season. Air conditioning not allowed by government at this date.

    Metro station outside the door - 15 minutes into centre. 20 mins from Linate airport. Excellent breakfast. Very helpful and friendly staff. Comfortable bed and room.

    Stayed in March 2024

  • Reviewed: 14 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Room too hot in night even though I tried to turn the temperature down

    Great location and friendly/knowledgable staff

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Business trip
    • Group
    • Premium Room
    • Stayed 4 nights

    Facility and service was very nice. But only one thing that I want to request is to have diversity salad for breakfast.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The price was a little high.

    The maintenance man was very quick at responding to our showerhead repair and replacing it. Staff was very nice and welcoming.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    9.0
    IHG does not disappoint. Cleanliness is the most important for my stays and they always deliver.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    currently the outside bar is under construction but used to be a very nice spot.

    great location, very clean room, and friendly staff. Being able to check-out at 14 was a nice touch,

    Stayed in January 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t use mini bar , but the hotel took 9,5 euro from my credit card.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We did not like the staff during the breakfest. They are speaking with visitors not nice. Also, the breakfest was quite poor.- you need to ask and wait for refill, otherwise there is not to much, what to eat. We would recommend do not order room with breakfest there.

    We like the lobby and bar staff. Also the hotel infrastructure and location, the room size and the modern style.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Lovely hotel. Excellent location for metro & bus station.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My only dislike was the fact that there were 4 of us staying in the room but only enough drinks facilities (cups, coffee, sugar) for 2.

    Friendly staff. Reception staff were very helpful. Bar was lovely. Room was clean & comfortable.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Good place with small issues
    • Leisure trip
    • Family with young children
    • Premium Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lack of AC ,restaurant working hrs, ordered family king bed only single bed provided not comfy to sleep in connected bed

    Location to train station and metro

    Stayed in December 2023

  • Reviewed: 28 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for breakfast was high and the sofa bed wasn't comfortable

    The room was beautifully decorated and the bed was comfortable

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    A fairly pleasant centrally located hotel with friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Clean and warm and friendly

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Basic yet adequate
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights

    Removal of the plant in middle of balcony and put some chairs and small table would be nice.

    Location is great, right above a subway station. Won't get wet even when it's raining. Room is a bit too dark for my liking. Breakfast is basic yet adequate.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    Good expierince
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room area is somehow small and tight but it is comfortable.

    Located near Metro station which is helping in transfer to Domu and other areas. The rooms and facilities are clean and comfortable. Hotel staff are helpful. There is a parking available at the hotel with charge. Also there is a nearby (100 M) public parking building in case hotel parking is full. Overall, it was excellent stay at the hotel.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights

    Hotel was clean with a great location. Friendly staff too.

    Stayed in September 2023

Showing 1 – 25

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