The front desk staff were generally friendly but never provided much help. They would smile and be nice but always a bit aloof and not very interested in genuinely solving a problem or providing advice. It's hard to describe exactly, but we felt a bit like they didn't think we were rich enough to spend much time on. The dinner was extremely overpriced and easily the worst meal we had in Italy. They give you free bread and glass of champagne at the beginning, then inform you that everyone is expected to order at least two main dishes to cover the cost of the bread and champagne. I am vegetarian and there were not two vegetarian main dishes, which displeased the waiter.

The rooms were quite big, with a full sized tub and shower. The housekeeping staff is incredible. They did a great job and were very kind. The hotel itself is in a good location and is very comfortable.

Stayed in May 2024

Great place to stay, wonderful staff, clean, comfortable rooms, good food, and beautiful rooftop bar/restaurant. All the staff were friendly and helpful; we felt well taken care of.

Stayed in May 2024

The hotel has a history of 150 years, located at the entrance of Ortygia Island. When we arrived, the road was very crowded, but with the kind guidance of the hotel staff, we were able to park in the hotel parking lot. The breakfast on the terrace was very luxurious and had a rich menu. All the staff were friendly and professional.

Stayed in May 2024

Location and breakfast

Stayed in May 2024

Decorated with marble and antiques and chandeliers throughout, takes you back in time. Breakfasts on the terrace with a view of the waterfront were amazing each morning and the service is impeccable. Location is perfect for exploring the area. The hotel has a beach for a fee which we did not use as temps in Spring are cooler. Would recommend this hotel to other travelers.

Stayed in May 2024

Nothing.

Beautiful, well-run, very comfortable hotel in a great location. The place to stay.

Stayed in May 2024

Fabulous! Nothing in town compares! Great property

Stayed in May 2024

Location & parking

Stayed in May 2024

Great facilities and location. Staff were excellent especially a bellman named Mr Goodluck! Enjoyed my stay. Easy parking.

Stayed in April 2024

Old world charm in a fantastic location

Stayed in April 2024

Nothing.

The location is superb, at the entrance to Ortigia. The room was small but elegant with a balcony and beautiful view. The staff were all very pleasant.

Stayed in April 2024

Can’t think of a thing.

Beautiful hotel right on the marina. Incredibly well appointed with an old time feel. Staff was very helpful in every way. Roof top restaurant was terrific. Highly recommend.

Stayed in April 2024

Centrally located with parking. Loved breakfast on the top floor overlooking the bay.

Stayed in April 2024

great location and great panoramic view from the terrace

Stayed in April 2024

The bathroom was tired. The toilet pan was loose in the floor and the bath and sink plugs were not work g properly. Shower head would not stay in position. We were in room 205.

Superb location and parking facilities. Staff and attention to detail was outstanding.

Stayed in April 2024

Excellent service, friendly staff, comfortable lovely rooms

Stayed in April 2024

Room is a little bit smaller than ı expect

Excellent location, amazing personel

Stayed in April 2024

breakfast was great . staff helpful. rooms are clean and cosy

Stayed in April 2024

This hotel is perfectly situated by a marina in a quiet area of the island, yet within walking distance to everything. The hotel is absolutely beautiful, and the staff are very friendly and helpful. The breakfast is excellent and located on the top floor overlooking the water. Our rooms were beautiful with all the wood and tile/marble floors. This hotel is where we will definitely stay on our next trip to Ortigia.

Stayed in March 2024

Shower and bathtub very old fashioned. Green light lamp too bright, disturbing sleep. Breakfast good but could be improved with better variety of non-sweet options (too much focus on sweet tooth).

Nice building, both from outside and inside. Lots of detail inside, especially art and artefacts. Excellent location in front of marina, direct access to town, parking in front.

Stayed in March 2024

1. We were not allowed to control AC in room 2. No glasses plastic or other in the room 3. Mini single water bottle for 2 people to share per day. 4. Did not care for the strong diffuser smell all over 5. Minor issue- No conditioner supplied, fortunately the front desk found one. I thought all 5* hotels offer it.

Location, helpful staff.

Stayed in April 2024

Nothing. Best hotel we stayed in during or 2 weeks in Sicily.

Nice to walk down the third floor hallway to an awesome breakfast. Seaffront location perfect. Dinner in the restaurant was excellent. Attendant who parked our car did well.

Stayed in March 2024

The beds were a lil hard. We paid for a sea view but the trees block the view. So think the 1st floor room should be charged as see view since the trees have grown so large.

View from the roof. Perfect location to everything. Private parking and breakfast. My son loves the omelettes.

Stayed in February 2024

Room was a bit dated, and can do with a revamp. Also, I think the rooms have very thin walls, and we could hear movement on top of us, as well as from outside the room and nextdoor.

Lovely hotel in the middle of Ortigia, right by the sea. Also super central to shops, the market and restaurants. Hotel room was a bit dated, but the lobby area room waa gorgeous. The breakfast was basic, but good. Lovely open views in the breakfast / dining area.

Stayed in March 2024