Via Fillungo 170, 55100 Lucca, Italy
#71 of 166 B&Bs and Inns in Lucca
Guests' ChoiceBased on 64 B&B reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
8.7
Staff
9.7
Value for money
8.6
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 25 May 2024
Jacqueline
United KingdomLocation very good. Hostess very pleasant and helpful. Breakfast was very good. We enjoyed everything about our stay.
Stayed in May 2024
Reviewed: 11 May 2024
Fiona
United KingdomUnfortunately the bed was rather hard and we didn’t find it very uncomfortable
Beautiful property in a perfect location to discover Lucca. The room was lovely and the staff very warm and welcoming.
Stayed in May 2024
Reviewed: 10 May 2024
Dayna
United StatesNothing
The staff! So nice! Marta and Ingrid are great! Location is great. Room is nice. Breakfast was beautiful and tasty.
Stayed in May 2024
Reviewed: 30 April 2024
Robert
CanadaThere are steps to reach main level on 1st floor.
Quite well-managed and maintained former Palazzo in a good location. Wonderful staff and nice breakfasts.
Stayed in April 2024
Reviewed: 22 April 2024
Nancy
CanadaNo option but a long staircase that you had to drag your luggage up. Not unusual for Europe but guests just need to be aware .
Staff was so curteous and helpfulful. Great breakfast . Charming
Stayed in April 2024
Reviewed: 13 December 2023
Dan
United StatesDifficult location if you have a car. The parking lot is two blocks away in a "hard to drive" non-traffic zone. A street en route to the parking was closed so it was complicated and we got lost.
The host, Marta, was thoughtful and very kind. She has a warm wonderful personality. Good location for walking the city. Old world charm of the hotel was excellent.
Stayed in November 2023
Reviewed: 5 December 2023
Marcelo
BrazilGreat!
Stayed in December 2023
Reviewed: 21 October 2023
Samuel
United KingdomExcellent service, great breakfast, special vegan one for my partner.
Stayed in September 2023
Reviewed: 15 September 2023
Bethan
United KingdomNone
Breakfast was lovely, lots of options. Enjoyed our stay, thank you.
Stayed in September 2023
Reviewed: 3 July 2023
Robert
United StatesShower was just ok
The staff is very friendly and helpful. Location was great.
Stayed in July 2023
Reviewed: 28 June 2023
Rich
United StatesEverything was good. No complaints
Breakfast was good. The location is great. In the heart of Lucca.
Stayed in June 2023
Reviewed: 23 June 2023
Patricia
United StatesA stripe of reflective safety paint would be helpful to mark the places where there's an unexpected step. Right now these blend in and could be a tripping or falling hazard.
Everyone in our family group of 9 people enjoyed the visit. The breakfast was terrific. The food was tasty, beautifully arranged and very inviting. There was a good variety too, with fruit, baked treats, and some non-sweet options like eggs. Our hostess, Marta, was kind and accommodating. I wanted more coffee right as breakfast service was ending. She insisted on making me a fresh cup and brought out all the rolls again, arranging them for me to choose from.
Stayed in June 2023
Reviewed: 8 June 2023
Carole
United Kingdomon a main street, it could be a bit noisy at night. we would have liked a mirror and a chest of drawers to deposit our smalls, but these were tiny niggles.
the property had a lot of character and the breakfasts were excellent.
Stayed in June 2023
Reviewed: 29 May 2023
John
United Kingdomabsence of tea/coffee making facilities in the room
location, ambience, very helpful staff, gluten intolerance needs extremely well provided for. beautiful historic building
Stayed in May 2023
Reviewed: 21 May 2023
Arthur
United StatesThere is no elevator so you will have to lug your baggage up the equivalent of two flights of stairs to get to the lobby. Also you get two pieces of soap that are literally only the size of a postage stamp! So remember to bring your own bar of soap if you stay there. There's a bathtub with a rinsing wand but no shower curtain around it, so you'll have to work around that if you're used to having a shower in your home or hotel room.
Very clean and inside the old city walls but not directly in the center. Pretty confusing getting around. Even Google Maps got it wrong a couple times. Great host!
Stayed in May 2023
Reviewed: 20 May 2023
Gerry
United KingdomThere was very little to complain about. I think it would be overly picky to criticise.
The breakfast was great and the staff superb very friendly and helpful.The location was perfect
Stayed in May 2023
Reviewed: 14 May 2023
Jean
Australianothing
beautiful room very tastefully decorated lovely and quiet
Stayed in May 2023
Reviewed: 14 May 2023
Pamela
Australiavery comfortable double room, lovely staff. the hotel is on the main shopping road for Lucca and was very nice. nice breakfast too!
Stayed in May 2023
Reviewed: 2 May 2023
Mary
United KingdomNothing
Lovely old building in centre of Lucca with spacious and comfortable rooms. Excellent breakfast with range of choices including homemade cakes. Staff friendly and helpful
Stayed in May 2023
Reviewed: 19 April 2023
Maurizio
CanadaOther than some minor references above for lack of elevator and heavy doors for entry there was absolutely nothing untoward for Busdraghi Residenza. Ok, maybe one point - heat! We couldn't figure out how to lower the temperature in the room. We closed most of the radiators but somehow the room was always around 23-25c. We're used to much lower temps. That's about it.
Truly within the walls of the fortress and center to everything that brings you closer to Lucca's historical significance. Plenty of restaurants nearby.. Not as touristy as other known places nearby such as Pisa or Florence. The big heavy doors to get in to the "cortile" and hotel itself requires a bit of a push with a skelton key (provided after signing in) and a set of stairs leading up to the lobby might be a bit much for older travelers, but manageable nonetheless. Rooms were accommodating with enough space to move around. Bathroom was spacious enough for our personal belongings. Within the room there was a wardrobe closet, a chais lounge and a small sofa chair. Wifi was fine while in use with no breaks in signal. Staff super and friendly. They provided the necessary care for coffees and cooking needs, if requested. Thumbs up!
Stayed in April 2023
Reviewed: 26 March 2023
Eric
United KingdomBreakfast had everything and more. Couldn’t have had better
Stayed in March 2023
Reviewed: 2 March 2023
Victoria
United KingdomFresh orange juice fresh pastries, offered cooked eggs Good
Stayed in March 2023
Reviewed: 13 October 2022
David
United StatesThere were an amount of stairs. This did not hinder or bother us, but it could detract folks that are lacking physical agility.
Great location, good breakfast (for Italy). Lovely structure. The hostess spoke English well and that does help us single language folks.
Stayed in October 2022
Reviewed: 1 October 2022
Marie
United Stateswe liked everything!
In a perfect location just at the start of Via Fillungo, by the Porta Santa Maria, and close to the Anfiteatro. It has character and charm and the staff are so helpful; breakfasts are wonderful too! Be prepared for two sets of steepish steps to get up to the lobby. Definitely a place we would return to!
Stayed in September 2022
Showing 1 – 25
Nottingham, UK
Nicolosi, Italy
Zambujeira do Mar, Portugal
Auckland, New Zealand
Porto De Galinhas, Brazil
Budapest, Hungary
Taitung City, Taiwan
Camponogara, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content