Good breakfast, always hot and good choice. Located next to the racecourse, easy to find by car and local buses. Good parking.

Stayed in May 2024

Nothing

Excellent location. Rooms good size and clean. Staff very friendly and helpful. Restaurant very good for evening meal and breakfast was excellent.

Stayed in May 2024

door key didn't work

room was big and spacious and clean got complimentary breakfast as door key didn't work room had good lighting

Stayed in May 2024

Where have the tea pots gone at Breakfast ? Hate making individual cups, in the cup, often more than one cup each. Up and down , up and down. awful idea. Similarly would prefer small milk jugs even if under new 'self service' system, we have to self fill from larger communal jugs. Similar up and down story. We needed an extra cereal bowl on the table just to collect the waste products, tea bags, butter wrappings, marmalade tubs etc. Some sort of on table waste receptacle should be included in the new standard. Room 117: Toilet makes a sound like a Clyde ferry horn leaving harbour, when flushing.(pipe noise quite loud, esp. at night) Constant noise throughout the day and night from heat exchangers below window, rumbling away, like a generator, this needs suppressing. (needs a muffler or sound deadening) Worst feature of room 117 ! Check it for yourself. It's Poor. No swimming pool or SPA facilities.

Arrived late from flight, missed dinner but staff organised some excellent sandwiches and nibbles plus a drink from the bar. Would not expect better service, anywhere, under the circumstances. 5* customer service. New 'buffet' style Breakfast was a surprise: Mixed feelings about that. Decided not to partake as we chose Eggs Benedict from the menu. Result: Freshly cooked eggs and bacon, to order, Just like it should be ! ....Sublime ! Buffets are just OK, but food quality and warmth is never the best, it just sits too long generally. Hard bacon, dried sausage and rubbery eggs, often the result, not exactly what is expected of a 4* establishment. Careful with this, needs tuning. Room: Bed comfort was excellent. Wife slept like a log...! I slept well too but was woken early by the noise. (see below.) Free high speed internet....super...great ! Free parking. (despite the sea gulls)....WOW !! Savings from the airport parking allowed us to upgrade our room. (117) Free EV charging......as an E driver myself this was....unexpected, even if only @ 7KW/h.... BRILLIANT !!! and more to come! Needless to say...we will be back for more, hopefully a little quieter next time, but overall....Unbeatable package as it is right now. We loved it.

Stayed in May 2024

Got literally the dregs of the Croft sherry ! No tomato juice as alternative - pity to run out and waiting for a delivery when within walking dis of Tesco!

Very good menu choice breakfast and dinner

Stayed in May 2024

The room in the courtyard was basic and our only window looked out to a wall .

Staff were really nice and very friendly. Breakfast was great.

Stayed in April 2024

Nothing apart from the short walk from the main hotel to adjacent accommodation - not great in the rain :-)

Lovely spacious room with comfortable bed. Food in the restaurant was superb

Stayed in March 2024

Cost

Clean, good bar and breakfast

Stayed in April 2024

I recently had the pleasure of staying at the Western House Hotel in Ayr. The room size was fantastic plenty of space and really comfy bed. The staff were incredibly friendly and accommodating, always going above and beyond to ensure our needs were met. Highlight was the breakfast with a great selection and really tasty haggis! Overall, I highly recommend this hotel to anyone visiting Ayr.

Stayed in April 2024

The bed and pillows were a bit hard. The chairs in the ballroom were uncomfortable.

Absolutely beautiful hotel. Immaculately clean. The rooms were beautiful. Great shower. The staff were very helpful and friendly. The food was amazing. Very good value for money

Stayed in May 2024

There was nothing to dislike.

This hotel was outstanding! Staff very friendly and helpful. During my stay a Wedding was going on, the staff were very busy! However I was treated very well with any requests to food and drink.

Stayed in May 2024

Nothing

Quality hotel with excellent staff

Stayed in February 2024

Clean, comfortable and polite friendly staff, great cooked to order breakfast too

Stayed in May 2024

Nothing to report

Large, clean and comfortable room. Great breakfast.

Stayed in April 2024

Pretty hotel, bed comfy, staff nice

Stayed in May 2024

Everything was perfect, this is now my favourite hotel after having stayed at various hotels all over the UK on Business and personal trips

Couldn't fault a single thing, even if I tried

Stayed in April 2024

So beautifully appointed. Lovely friendly staff and a huge bed. Fabulous!

Stayed in May 2024

For the price I would have expected breakfast

Spacious room Excellent location

Stayed in April 2024

The service of the evening meal. Very slow. Waited 45 mins for a complimentary prawn cocktail, for the slow service. Food was very good, just a shame it took longer than anticipated.

The breakfast was fantastic. Table service and a large selection to choose from.

Stayed in April 2024

Evening meal

Breakfast

Stayed in April 2024

The rooms were first class. Spotless and very spacious

Stayed in April 2024

Lovely food. Comfortable room

Stayed in April 2024

Annex rooms need to go outside to get breakfast- not ideal if it’s raining

Excellent breakfast- main building is great.

Stayed in April 2024

Nothing

Loved staying here. Great sized rooms

Stayed in April 2024