Great location and really helpful and friendly staff

Stayed in May 2024

The train made the room very noisy, we didn't sleep much.

The breakfast was really delicious and there was a wide choice. The location was central, at the entrance of the hotel is the bus stop, opposite the train and metro.

Stayed in May 2024

Great location. Welcoming staff , easy checkin SUPERB breakfast I only needed it as an overnight stay as in town for an event plus booked a single...small but perfectly formed for what l needed .

Stayed in May 2024

Loved the hotel. Not very big but nice and clean room. The option to eat in the pub was very handy. Great location.

Stayed in March 2024

No lift, difficult for older people to go up and down with luggage, the noice from the train in one side and street on the other

The costumer service was excellent, Eduardo at the front desk, Ana from Greece at the restaurant, the bar tenders and the rest of the staff, all of them were great

Stayed in May 2024

Excellent location, minimal noise given their location next to a bury street and railway.

Stayed in May 2024

Bed a bit soft. Worn carpets

Good location but very noisy up til midnight due to trains. Good value and nice breakfast

Stayed in May 2024

Bit dusty under the units in the bedroom but that's all

Lovely staff and easy quick check in despite a busy pub. Not too noisy either and the ear plugs provided are a nice touch given the central London location! Would stay again.

Stayed in May 2024

We were situated on the top floor, and as the hotel has no lifts this was quite a slog. Not ideal for anyone with mobility's issues.

The Hotel was ideally situated at Waterloo station, so is an excellent staging post for a visit to London. It is also a fairly busy pub, with an excellent choice of food and drinks. The breakfast was complimentary and very tasty, sets you up nicely for the day. The room also had a fridge, with some complimentary drinks inside. The shower facilities were good for the size of the room. The staff were very friendly and helpful, throughout our stay.

Stayed in May 2024

The stairs up to the room were something else, only a problem as I had a big case really.

Unbeatable location, right next to Waterloo Station and five minutes walk from the South Bank. Breakfast was included and I have to say that was lovely.

Stayed in May 2024

Check in we were ignored by staff for quite some time. The trains! Not their fault but perhaps it should be mentioned in their write up. Ear plugs were a nice touch though!

Room was spotless although small, but we were only there to sleep. Breakfast was perfect.

Stayed in May 2024

Room was a tiny bit cramped, and woke up with incredibly dry lips, so not sure if the air conditioning/ dehumidifier was turned up a bit high.

Loved the location, loved the free bottles of water

Stayed in May 2024

Despite the double window which blocked sounds amazingly, still loud noises from passing trains 4x hour. Very busy and loud pub below with television screens everywhere - didn't feel comfortable going down or eating in the pub. I hadn't expected this from the information on booking.com. Also when a football game is on and it is very busy, children are not allowed in the pub downstairs! Note: noises from the pub were not audible in the hotel room. Except for ordering a (good) egg dish there was almost nothing to eat at breakfast. Stair case narrow: couldn't navigate with both my backpack and suitcase at the same time.

Perfect location in centre of Londen, across the street from Waterloo station, next to restaurants and shops. Nice, clean room, nice shower.

Stayed in April 2024

room was small - as expected for this prime location.

fabulous - couldn't be more convernient" location if travelling to or from Waterloo, easy access to all of London by tube from Waterloo Breakfast was exceptional - both vegetarian and meat options with juices, teas, coffee, fruit and croissants to help yourself to - if you have room after the perfectly cooked and served full English or imaginative vegetarian breakfast.

Stayed in May 2024

Nothing. Staff friendly and helpful.

Breakfast was excellent

Stayed in May 2024

Train noises

Close to underground

Stayed in April 2024

Noise from trains as is next to Waterloo Station

Clean and comfortable rooms, great breakfast in good location.

Stayed in May 2024

Hotel looks tired Pillows very uncomfortable

Great location for station and South Bank

Stayed in May 2024

The room was uncomfortably hot (even in the middle of a very cold April!) with very limited window-opening options and no aircon or fan

Perfect location for our one-night stay for a South Bank event Good cooked-to-order breakfast Modern "boutiquey" room decor

Stayed in April 2024

The noise. We were not informed during check in of a limited breakfast service on the day we left and arrived o minutes after 9am, breakfast finished at 9. The staff member spoke with was initially abrupt and quite angry, it seems there were a few of us not informed of this which put their morning plans back. I wanted to leave and get breakfast elsewhere as I felt like we had out the hotel out! However he offered to make us breakfast 'as long as we were quick' and later apologised for his manner. Which I appreciated. Our room was up 3 flights of steep narrow stairs, travel light if you're on the top floor!

Good location for travelling around, however extremely noisy at night. Even with the windows closed and the provided earplugs (a nice touch) it still was loud enough to disturb a light sleeper.

Stayed in May 2024

We were in a luxury double room but the room was quite small and a little bit weary although very clean. Our room faced Waterloo Road so was a bit noisy but, hey, it’s central London and ear plugs were provided. We slept well despite the road outside

Excellent location, friendly staff and a very good breakfast with lots of choice. Fridge in the room with complimentary drinks included

Stayed in April 2024

Breakfast could have been a little better

Close to everything, near tube / train station

Stayed in March 2024

Lovely friendly pub/hotel. Rooms were clean and had everything we needed. Opposite Waterloo which was so convenient for us getting too and from O2. Plentiful breakfast included. Fantastic Italian restaurant a few doors down which was a bonus!

Stayed in April 2024

Wash basin was ridiculously small, with a shelf above it, so it was impossible to have a wash or brush teeth without loads of water spilling onto the floor (see photo)

Good location. Great breakfast. Tea and coffee making facilities, with biscuit. Room adequate. Reasonable attempt to reduce noise from outside with triple glazing.

Stayed in April 2024