15-16 The Hard, Portsmouth, PO1 3DT, United Kingdom
#6 of 27 hotels in Portsmouth
Guests' ChoiceBased on 1649 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.7
Facilities
8.5
Staff
9.3
Value for money
8.4
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Fiona
United KingdomNothing.
Perfect. Great staff. Gorgeous simple, classy, brilliantly cooked breakfast.
Stayed in April 2024
Reviewed: 17 May 2024
Roger
United KingdomA larger room
Breakfast very good, freshly cooked. Waitress was very cheery and friendly. Our room rather on the small side but was clean and tidy.
Stayed in May 2024
Reviewed: 17 May 2024
David
CanadaThe only negative issue was the shower, it requires a non slip mat in it
The staff and morning meals were terrific. Room was spacious and clean but I would have booked a room facing the water to enjoy the view
Stayed in May 2024
Reviewed: 17 May 2024
Michael
United KingdomThe only thing was the window units had condensation internally, so I couldn't see out clearly.
Excellent location. Off road parking. Top draw , full English Breakfast, proper bacon , perfectly poached egg. The lift .
Stayed in May 2024
Reviewed: 14 May 2024
Christine
United KingdomThe bed was a little uncomfortable unfortunately.
It was ok. Very clean. Excellent location and good parking. Breakfast good.
Stayed in May 2024
Reviewed: 13 May 2024
Pavlou
United KingdomNo complaints at all
All the staff were friendly and extremely helpful. The room was wonderful and very clean. Loved the English breakfast. Thank you all for making our weekend stay such a pleasant experience Best wishes Tef
Stayed in May 2024
Reviewed: 12 May 2024
Tracey
United KingdomGreat location for the historical Dock yards. Lots to see and do in the area. Room was functional but breakfast a bit underwhelming
Stayed in April 2024
Reviewed: 10 May 2024
Peter
United KingdomNone
Location ,Staff polite and friendly !Good breakfast /staff pleasant !
Stayed in May 2024
Reviewed: 5 May 2024
Vaughan
United KingdomThat cooked breakfast could have been much less greasy
The breakfast for fruit and cereal was acceptable Even the cooked vegetarian breakfast was full of fat
Stayed in May 2024
Reviewed: 5 May 2024
Simon
United KingdomThe exterior could do with a freshen up but that’s is just being picky.
Great location near the Naval Museum and outlet shopping centre. We used it as a stop over for the Goodwood Members Meeting. Friendly staff and a lovely breakfast. The room we were in was huge and had a great view of the harbour. I was very pleased with the secure car park.
Stayed in April 2024
Reviewed: 4 May 2024
Shirley
United KingdomNothing
Excellent location Staff couldn't do enough for you Lovely breakfasts
Stayed in April 2024
Reviewed: 2 May 2024
Sue
United KingdomThe location The staff were friendly Hotel was clean and quiet
Stayed in April 2024
Reviewed: 1 May 2024
Jules
United KingdomStairs to get in the front door. Narrow and heavy doors to get in. No help from the first member of staff we encountered. The second guy did try to help but we had it sorted by then. The first receptionist told us there wasn’t disabled access except via a fire door he couldn’t open. This wasn’t explained on Booking.com. Luckily I was having a good day and was able to negotiate the stairs but it caused severe pain and affected my trip a lot. It is the only thing that would put me off returning.
The location is spot on! We were upgraded to a harbour view room which was beautiful. Breakfast was wonderful. Bed comfy. Bathroom spacious and clean. Shower excellent.
Stayed in April 2024
Reviewed: 30 April 2024
Prue
AustraliaVery little not to like….i really can’t fault the premises, the management….impressed
Fantastic location, room was immaculately clean and had a shower…yay!
Stayed in April 2024
Reviewed: 29 April 2024
Tracy
United KingdomExcellent customer service and breakfast. Comfortable room very clean shower room
Stayed in April 2024
Reviewed: 29 April 2024
Gary
United KingdomIdeally placed for the Gunwharf Quays
Stayed in April 2024
Reviewed: 28 April 2024
Nyasha
United KingdomNo shower gel shelf in the shower.
Lovely staff,spacious accommodation
Stayed in April 2024
Reviewed: 28 April 2024
Alan
United KingdomNothing
Everything was great good start to our vacation
Stayed in April 2024
Reviewed: 26 April 2024
Pitts
United KingdomThe breakfast was excellent and the service was excellent.
Stayed in April 2024
Reviewed: 24 April 2024
Norwill
United KingdomThe window needed updating as poor quality.
Breakfast, car parking and close to attractions.
Stayed in April 2024
Reviewed: 23 April 2024
Jenny
United KingdomWe can't think of anything we didn't like. Only slight negative was that some of the shower jets must have been blocked as you had to move around a bit to get a full stream of water, but not a big problem.
Friendly staff, nothing was too much trouble. An excellent choice of food at breakfast, happy to adapt the full English to whatever you asked for. We had a lovely big room at the front overlooking the harbour, with a perfect view of the Spinnaker Tower and HMS Warrior. Perfect walking distance to Portsmouth Historic Dockyard, Old Portsmouth, shops and restaurants.
Stayed in April 2024
Reviewed: 21 April 2024
Fiona
United KingdomLocation, cleanliness, car park, excellent breakfast, no wastage or too much choice and piping hot. Staff friendly.
Stayed in April 2024
Reviewed: 20 April 2024
Karen
United KingdomBreakfast and staff great
Stayed in April 2024
Reviewed: 19 April 2024
Elaine
United KingdomThere wasn’t much choice for breakfast if you didn’t wasn’t full English. Also no water in the room, but to be fair a bottle of water was given as soon as requested. Basic quality toiletries for a premium room was a shame.
Lovely room overlooking the harbour! Quiet and clean with beautiful fixtures, marble fireplace.lovely rainforest shower
Stayed in March 2024
Patong Beach, Thailand
Istanbul, Turkey
Ermioni, Greece
Klamath Falls, USA
Tipp City, USA
Wandylaw, UK
Canelli, Italy
San Cristóbal de Las Casas, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content