The lift didn't work for us on one occasion - seemed to be stuck on another floor. Otherwise no issues during our stay.

Standard rooms were a good size, staff were good at explaining the parking situation. It's great to be able to have a 10:30 check-out, allows a little extra time after breakfast. We enjoyed the cooked breakfast.

Stayed in May 2024

Nothing

Staff were very friendly. As the hotel was not full they gave us a free room upgrade. Location was very central. Provided parking vouchers as they don’t have a car park.

Stayed in May 2024

Window in room full of seagull poo ruined my view.

GOOD LOCATION NEAR TO CENTRE. GREAT FOID AND BAR STAFF. STAFF AT NREAKFAST HELPFUL AND PLEASANT.

Stayed in May 2024

Nothing

Very clean and comfortable. Friendly staff. Interesting decor. Breakfast was excellent

Stayed in May 2024

Nothing

Location was fantastic and easy to get to , staff were absolutely lovely and the team on the desk were fantastic .

Stayed in April 2024

Very central

Stayed in May 2024

Nothing much to fault, the renovation makes you feel like everything is clean and new. I put do not disturb on when I was getting ready in my room then changed it to ‘please make up my room’ but when I returned in the evening my bed was not made or new towels but it’s not a big deal at all, just maybe good to know the staff only come round in the morning. Would stay there again for sure!

Reception staff were really friendly, the staff in the Vault restaurant were really accommodating when I hadn’t booked in for dinner but wanted to try it even though it was so busy. The morning staff at breakfast were great, very speedy service and delicious food. Great you accommodate vegans & veggies too

Stayed in May 2024

Not a ramp from the lift to the dining room . My brother in law had to go out side and back in to get to dining room and bar. Could do with a ramp down the Two steps to bar area (he was in a mobility scooter )

It was a very. Nice place rooms clean and tidy staff friendly

Stayed in May 2024

Nothing

Great location friendly staff great rooms

Stayed in May 2024

Stayed here 1 night,spot less,comfortable, lovely choice of breakfast. Very good location, staff were very nice.

Stayed in May 2024

Our room was on the 3rd floor, we had an excellent view out of our window towards the abbey. Room was a bit tight I think it could have been designed a little better to give us more room. The shower room was very good.

Location was excellent, staff were lovely. The breakfasts were excellent and we also had a meal in the vault restaurant on both evenings, the food was excellent. There has been a lot of changes since we last came but it did not impact on our stay.

Stayed in May 2024

Beds were too soft for us. No instructions on how to work coffee machine. No hooks near shower to put towel

Lovely room Great location Breakfast was ok

Stayed in May 2024

Nothing

Cleanliness

Stayed in May 2024

The staff great even the owner helping out behind reception and the bar , all staffing friendly and hard working, nothing was too much trouble.

Stayed in May 2024

the fact that even bar seats where reserved on the sat night .

10 out of 10 for the staff so friendly and helpful.

Stayed in May 2024

the only downside was yhat it was a very steep climb to the hotel from the centre of town, i have nothing else to tell you.

Everything went well, my room was good, comfortable bed, and the food was exellent,and the hotel was situated 250 yards from the town centre, and plenty if shops near by, and the bus station was within walking distance.

Stayed in March 2024

Needs air conditioning in rooms to warm

Just beautiful

Stayed in May 2024

The heating! It's ideal for winter, but the room was a little too warm for my liking. Although the heater was off in the room itself, the heated rail from the bathroom wasn't, and even with the bathroom door closed, you could still feel the heat. Wasn't able to turn it down as there was no switch or anything.

Loved the size of the room, the decor, but most of all the bed. The bed was super comfortable Had a lift to all floors, which was helpful, especially after all those hills I walked up and down. The bar and restaurant attached to the hotel, which meant I didn't need to go back down the hill for a drink or some food. Reasonably priced, too. I was made to feel welcome by all staff, and I felt at home, too.

Stayed in May 2024

No safe in the room or a fridge which was disappointing.

The staff were amazing and went above our expectations.Breakfast was excellent!

Stayed in May 2024

N/A

Standard of food was as expected from previous stays excellent. The staff were always pleasant and helpful, both my wife and I could not be more happier with our stay at the resolution hotel. Our room was at a high standard of cleanliness.

Stayed in May 2024

For the price I would expect a fridge in the room. Also the view from one of the windows was spoiled by it being covered in Seagull droppings which seem to have been there some time.

Room was excellent size and comfortable.

Stayed in May 2024

Porridge not on the breakfast menu now.

Comfortable bed, clean roomy shower, excellent breakfast, lovely staff. Tea and coffee facility and TV. Good location. Parking scratchcard available.

Stayed in May 2024

the restaurant

Stayed in May 2024

Only down side and staff are aware and trying to their best to overcome the issue…. It’s hot not much air and the bedrooms are internal. It’s 18 century and listed , they are trying to get get air conditioning in but don’t let this small detail put you off as it’s 100% fabulous and breakfast and the staff 👌

Fantastic new refurbished room , band new decor, carpet etc first class bathrooms 😊

Stayed in May 2024