River Drive, Littlehaven, South Shields, Tyne & Wear, South Shields, NE33 1LH, United Kingdom
#11 of 51 hotels in South Shields
Guests' ChoiceBased on 1978 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.7
Free WiFi
8.7
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End of dialog contentReviewed: 2 June 2024
Kim
United KingdomThe breakfast wasn't as good as our stays before,especially the sausages,which seemed to be on the cheap side and tasteless.
The staff were wonderful and friendly.
Stayed in May 2024
Reviewed: 2 June 2024
Mandy
United KingdomPerhaps the hotel needs updating especially the bathroom
Position pleasant friendly staff who were very accommodating
Stayed in June 2024
Reviewed: 1 June 2024
Brian
United KingdomVery satisfactory
Stayed in May 2024
Reviewed: 1 June 2024
Jennifer
United KingdomCheck in was a bit of a muddled and it took a while to get a room which matched what we had booked. At breakfast every day we had to ask for something whether that was plates, bowls, cutlery or marmalade, so the organisation of the buffet could improve and the staff could make life easier for themselves.
Location is great and rooms are a good size. All staff were friendly and helpful.
Stayed in May 2024
Reviewed: 31 May 2024
Irene
United KingdomHotel and rooms are a bit dated, in need of some refurbishment. Our room was a good size and very clean, but a bit basic in terms of furnishings.
Excellent location, friendly staff and excellent food, dinner was particularly good.
Stayed in May 2024
Reviewed: 31 May 2024
Kantsur
United KingdomFor breakfast, there was no menu for vegetarians. A small amount of fresh vegetables and fruits.
Great location. Nice hotel, clean and comfortable.
Stayed in May 2024
Reviewed: 31 May 2024
Jennifer
United KingdomBreakfast was lovely, good choice. The breakfast room can be very hot though.
Stayed in May 2024
Reviewed: 29 May 2024
Paul
United KingdomVery limited evening meal menu and the bar was not always staffed.
Hotel was in a great location, room and bathroom were clean and a great breakfast.
Stayed in May 2024
Reviewed: 29 May 2024
Heather
United KingdomThis hotel was fantastic and nothing could be faulted whatsoever.
We were in a suite which was absolutely stunning. Beautiful views and the rooms were spacious and decorated beautifully. A bottle of wine was waiting for us on arrival. Wish we had booked more than one night.
Stayed in May 2024
Reviewed: 28 May 2024
David
United KingdomNothing could be improved
It was the very best we have had
Stayed in May 2024
Reviewed: 28 May 2024
Hearn
United KingdomThe fact that when we arrived back late after the concert, my husband asked the bar man how long is the bar open and he replied how long would you like it to be open.
Stayed in May 2024
Reviewed: 28 May 2024
Joy
United KingdomThey could make the bar area nicer
Loved the location
Stayed in May 2024
Reviewed: 27 May 2024
Linda
United KingdomComfortable and clean hotel, ideal for an overnight stay. Staff were very welcoming and friendly. Excellent cooked breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Joanne
United KingdomPillows wasn't great
Lovely location very good staff and value for money
Stayed in May 2024
Reviewed: 27 May 2024
James
United KingdomThe breakfast was ok - advised that service finished at 09.15am - far too early - but in reality this meant the staff started to remove breakfast at 09.15am in a noisy manner - not pleasant for the guests still trying to enjoy breakfast together. Hot water for tea in a coffee machine jug sat on the top hot plate! Would stay at the hotel again for location but would go out for breakfast
Very helpful & friendly staff Comfortable bed and good bedroom Lovely location on the beach
Stayed in May 2024
Reviewed: 27 May 2024
Sue
United KingdomA little dated and worn
Excellent location and lovely seaside location .
Stayed in May 2024
Reviewed: 27 May 2024
Richaitch49
United KingdomThe lack of TLC - needs refreshing coat of paint in the public areas. The hotel's situation is ideal but overall the internals need to be upgraded. Staff did not want to organise a taxi for us as we were travelling to Sunderland, but handed over a number for us to contact - perhaps they should introduce this as better customer service.
Nicely situated hotel in the town of South Shields. It appeared slightly lacking TLC as the room had a few surfaces which were marked and looked unkempt. Main reception area and bar was OK but lacked modernity. Breakfast in the restaurant was very good and the staff were friendly and helpful - good choice of foods.
Stayed in May 2024
Reviewed: 25 May 2024
Alan
United KingdomNo real dislikes but hotel is getting a bit tired and needs updating
Location, comfortable, room very clean, staff very friendly
Stayed in May 2024
Reviewed: 25 May 2024
Ken
United KingdomBar area needs to have more atmosphere and perhaps dimmed lighting. Bar staff often have other duties elsewhere so not always in attendance
Location and sea view Dining room has great views of passing ships up the river.
Stayed in May 2024
Reviewed: 24 May 2024
Elaine
United KingdomThe staff here are exceptional. All very friendly & helpful. Nice breakfast and lunch
Stayed in May 2024
Reviewed: 23 May 2024
Julie
United KingdomQuicker refreshing of items
Breakfast was good, certain items ran out & weren't replaced very quickly.
Stayed in May 2024
Reviewed: 23 May 2024
Joanna
United KingdomToilet did not flush properly
Very nice staff , good sized room and nice bath
Stayed in May 2024
Reviewed: 21 May 2024
Nancy
United KingdomShower wasn’t up to standard. The water flow was poor and Luke warm. There was no heating or instruction on how to use it.
The location is excellent. Food, both breakfasts and dinners were great. Staff were very pleasant.
Stayed in May 2024
Reviewed: 20 May 2024
Debbie
United KingdomWe are regular visitors to the little haven. We visit at least twice a month due to having parents in a care home in south shields. The staff are so friendly and helpful and Claire who works on reception has been AMAZING, she always accommodates us and has gone above and beyond to help us in some really difficult times. Thankyou
Stayed in May 2024
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