Shower wasn’t up to standard. The water flow was poor and Luke warm. There was no heating or instruction on how to use it.

The location is excellent. Food, both breakfasts and dinners were great. Staff were very pleasant.

Stayed in May 2024

We are regular visitors to the little haven. We visit at least twice a month due to having parents in a care home in south shields. The staff are so friendly and helpful and Claire who works on reception has been AMAZING, she always accommodates us and has gone above and beyond to help us in some really difficult times. Thankyou

Stayed in May 2024

Nothing

Lovely location. Immaculately clean. Very comfortable. Lovely food. Outstandingly fabulous staff

Stayed in May 2024

Nothing.

The hotel was in a superb location for views of the Tyne and nearby beautiful parks, but some distance to walk into town.

Stayed in May 2024

Nothing

Breakfast was very good and the staff were really friendly and helpful

Stayed in May 2024

Quite distant from bars and restaurants, room was freezing cold but great help from staff to get the heater working

The location, great views, fantastic breakfast

Stayed in March 2024

Nothing.

Staff always very friendly, and room clean and comfortable. Excellent location with great views of the river and sea. Food great value and tasty.

Stayed in May 2024

Nothing

I love the location, staff are very friendly and nothing is to much trouble for them, breakfast was good and Ally in the restaurant was lovely and helpful, she made our day. We live in Nottingham when we come up to visit family we like to stay here.

Stayed in April 2024

quite busy.

very comfortable. lovely location

Stayed in May 2024

Leaving!!

The whole stay was very good. Staff,food and a very good location.

Stayed in May 2024

Everything was perfect

the location and view of the hotel is amazing, beautiful beaches next to it, breakfast was soo good

Stayed in May 2024

Nothing

Clean brilliant location and super staff

Stayed in May 2024

Nothing

Very friendly very clean Great location

Stayed in May 2024

Everything there is good.

Stayed in May 2024

the only fault if we wanted to eat in the evening. the evening meal was too early for us. We think the restaurent should be alacarte and we would be inclined to eat in the evening. As it was we ate out.

the whole ambience of the hotel is brilliant the brekkie was exceptional. the location was superb. the rooms are massive and very comfortable. The staff go beyond the call of duty. will defenitley stay again when visiting releatives

Stayed in May 2024

Wish they could get chairs that are a bit more comfortable in the rooms

Everything as good as always Love the views and location. Breakfast very good as usual

Stayed in May 2024

The rooms felt a little corporate and it would be nice to have some 'local' pictures of the coastal scenery rather than generic ones. The rooms could perhaps be made a bit more 'cosy.'

Lovely friendly and considerate receptionist. Clean and very quiet room with views overlooking the river - I paid a bit extra for this but it was worth it. The ladies at breakfast were very friendly and helpful and I really enjoyed the variety of food available. There was a great selection of fruit, pastries and cooked food and as vegetarians, we really appreciated this. The hotel's location is superb with quick and easy access to the beach, a swimming pool on the edge of town and an easy flat walk up the coastal path or to the Beautiful Bents Park. Its not much further to discover the Lawe Top and the free to enter Arbeia Roman Fort. There's several bars and restaurants within easy walking distance and Ocean Road, only 10 -minutes walk away has a plethora of restaurants offering all types of food.

Stayed in May 2024

Breakfast was okay Could do with more choice of eggs and not just scrambled which was on offer Having hot water in flasks meant tea wasn’t as hot as it should be

Comfortable and clean

Stayed in May 2024

Nothing

I totally love this place I won’t go past it it

Stayed in May 2024

A more comfortable chair to relax in within the room

great staff and great food

Stayed in May 2024

Bar prices are a bit expensive

Clean hotel with a fantastic breakfast in a fab location

Stayed in May 2024

Location On the beach. Quiet Lots of parking

Stayed in May 2024

The hotel is a little dated now and our room and the dining area needed a little work to bring up to standard.

Great location and friendly staff

Stayed in April 2024

The only criticism we have is the continental breakfast under the new management is a joke yogurt, cereals and fruit does not a continental make ! A continental here used to be sliced meats, boiled eggs, pastries and bread none of this apart from a few pastries on the first morning existed(none the rest of the week) . If you can't provide the goods don't advertise it. Chef was a bit poor at turning up on time and having things ready to go at 7.

our second time at this hotel love its location the view from the room is stunning. Facilities in the hotel are good nice lounge bar, breakfast room is a great space. Parking is the best always spaces available. Staff are kind and helpful especially the ladies in the breakfast room.

Stayed in April 2024