London Road, Cheltenham, GL52 6UU, United Kingdom
#12 of 28 hotels in Cheltenham
Guests' ChoiceBased on 678 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.0
Staff
8.2
Value for money
8.5
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 October 2023
Anindya
BangladeshCould not turn on the heating
Excellent location, large and clean room
Stayed in October 2023
Reviewed: 15 October 2023
Laura
United StatesBreakfast of some sort
no breakfast provided
Stayed in September 2023
Reviewed: 14 October 2023
Ruth
United KingdomNot the property’s fault but there was a power cut in the evening so it was difficult to find the hotel and then get inside. The TV remote wasn’t working as needs new batteries.
Liked the ease of the check-in process and preferred not having to wait for someone to do this. Very comfortable and spacious room and bathroom (good shower).
Stayed in October 2023
Reviewed: 7 October 2023
Alistair
United KingdomYou could hear everything in the hotel, especially from the next rooms, from hearing taps to doors to people just walking in their room.
Nice hotel with everything you need. The rooms were good and everything was very easy to access.
Stayed in October 2023
Reviewed: 7 October 2023
Bebee
United KingdomGood room size. Comfortable bed. Clean. Good location. Easy parking.
Stayed in September 2023
Reviewed: 2 October 2023
Leighton
United KingdomBathroom shower pressure was very poor. Just a dribble.
Very close to family home. Super convinient location
Stayed in September 2023
Reviewed: 29 September 2023
Kate
United KingdomStayed before and everything as good as always. Also bonus of wonderful restaurant on site.
Stayed in September 2023
Reviewed: 26 September 2023
Peter
United KingdomNothing!
Excellent service in Restaurant.
Stayed in September 2023
Reviewed: 23 September 2023
Anthony
United KingdomNot able to open the windows
I loved the whole environment, the location and the restaurant was brilliant in its food and the service.
Stayed in September 2023
Reviewed: 16 September 2023
Paul
United KingdomThe absence of staff meant that we had to manage our own bags up the stairs. There was a problem with the toilet seat but it didn't spoil our stay. Now I know what contactless means, I will probably avoid this type of hotel in the future. We are elderly and it is useful to have a person/people to speak to and to lend a hand. It would be excellent for the fitter guest.
The location was excellent. The ease of access was good. Huge, well-appointed room. Spotlessly clean.
Stayed in September 2023
Reviewed: 14 September 2023
Nicola
United KingdomRoom looked straight on to car park so had to keep curtains drawn
Great food and service. Comfortable room
Stayed in September 2023
Reviewed: 12 September 2023
Mark
United StatesNo food
Nice room, spacious.
Stayed in September 2023
Reviewed: 12 September 2023
Gemma
United KingdomThere was no hairdryer in the room and it took 2 nights to find one I could use. The breakfast was £20 for a full english and I though that was very steep so we ate elsewhere.
Great location, lovely grounds and restaurant. The food in the restaurant was pretty pricey, but the burger selection was great. Cheeseburger was fab, as were the chips but the fish burger was a little small in comparison I though and not as tasty.
Stayed in September 2023
Reviewed: 11 September 2023
Maltings
United KingdomNo air con or fan in room
The booking went smoothly and the room was good. It was a very hot weekend and as there is no air con, it would have been good to have a fan in the room as it was uncomfortably hot. As it is a self serve hotel, we didn't see anyone, just checked in and checked out.
Stayed in September 2023
Reviewed: 10 September 2023
Susan
United KingdomBar times No reception
Lovely clean room Great location Friendly staff
Stayed in September 2023
Reviewed: 4 September 2023
Alison
United KingdomLocation was excellent
Stayed in September 2023
Reviewed: 31 August 2023
Tony
United KingdomExceptional attention to detail
Stayed in August 2023
Reviewed: 28 August 2023
Andrew
United KingdomNothing
Good location for us, nice room, huge bed, very clean. Easy to access and the two staff we met were very helpful & friendly
Stayed in August 2023
Reviewed: 27 August 2023
Margaret
United KingdomMinimal parking spaces. Bed linen clean but bed small double and very springy!
Good position. Clean room. Friendly staff
Stayed in August 2023
Reviewed: 25 August 2023
Richard
JerseyPoor shower Old windows- either open or closed with no latch facility No breakfast advice
Location Ease of access Good size room and en suite Tea / coffee facility Excellent value
Stayed in August 2023
Reviewed: 21 August 2023
Richard
United KingdomClean and comfortable
Stayed in August 2023
Reviewed: 21 August 2023
Cawley
United KingdomThere was a constant trickling sound coming from the bathroom - it wasn't our taps, I suspect it was the pipes above us. It wasn't a major problem and could be coped with when the door was closed.
Lovely location, was quiet even though on a main road. The room was nicely decorated and furnished.
Stayed in August 2023
Reviewed: 21 August 2023
Arthur
United KingdomLack of a reception area. The bedrooms aren't really suitable for those with disabilities. Whilst the breakfast was very good it was an expensive extra and should have been included in the room pricse.
Very comfortable room.
Stayed in August 2023
Reviewed: 20 August 2023
Diane
United KingdomThe property was on the main A40 road so not as quiet as we'd imagined and the photos, with the pleasant outdoor green space, didn't give any sense of the actual location. It was all self check-in so never met any staff, which doesn't make it feel like a 'boutique hotel'. The decor and furnishings were a bit basic with small bedside lights that didn't give enough light to read by. etc.
The room was very clean and was even cleaned/ beds made etc. during our stay of 2 nights, which doesn't usually happen, and was nice. Plenty of storage space in the room.
Stayed in August 2023
Reviewed: 18 August 2023
Ian
United KingdomN/A
Pleasant dual aspect room, clean and friendly staff/
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content