London Road, Cheltenham, GL52 6UU, United Kingdom
#13 of 28 hotels in Cheltenham
Guests' ChoiceBased on 576 hotel reviews
8.0Cleanliness
8.7
Comfort
8.5
Location
8.4
Facilities
7.9
Staff
8.1
Value for money
8.4
Free WiFi
8.9
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End of dialog contentReviewed: 29 April 2024
Ss5413
United KingdomNon applicable
Clean, pleasant enjoyable
Stayed in April 2024
Reviewed: 29 April 2024
Justine
United KingdomThe shower. Very weak and not enough pressure
My room size was amazing
Stayed in April 2024
Reviewed: 29 April 2024
Hutchens
United KingdomPerfect location for what I wanted to do, room cosy and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Claire
United KingdomNoise from the road
Lovely room, food amazing
Stayed in April 2024
Reviewed: 28 April 2024
Alison
United KingdomEasy check in, clean, comfortable and warm. Good location for us because we were doing the Cotswolds Way. Brilliant food in the attached restaurant with really good staff.
Stayed in April 2024
Reviewed: 27 April 2024
Lawrence
United KingdomThe staff failed to clean the room for day two.
Location cleanliness helpful staff price free car park.
Stayed in April 2024
Reviewed: 25 April 2024
Sarah
United KingdomUnfortunately the shower was awful. We weren't able to have a decent shower in the morning as it was literally just little drips of water. Couldn't wash shampoo or soap off as not enough water flow and bath super super slow to fill. You'd be there hours waiting for it to fill. No water pressure?. We were in room 14. Not sure if it was just this room or if that is why the price was cheaper but we weren't informed. We were really dissapointed with this as we weren't able to wash properly for an engagement we had that day. It spoilt the stay as not adequate washing services as advertised. Real shame. We did contact the hotel twice but have not had any response. Customer service re response would be appreciated.
Hotel was lovely on appearance, room seemed clean and adequate for needs and price was very reasonable, on first impressions, however shower didnt work properly. So not such a bargain.
Stayed in April 2024
Reviewed: 23 April 2024
Caroline
United KingdomShower was poor water just trickled out
Excellent breakfast Spacious room
Stayed in April 2024
Reviewed: 23 April 2024
Raymond
United KingdomPoor water pressure for shower.
Nice size room. Ample parking space
Stayed in April 2024
Reviewed: 22 April 2024
Marta
PortugalThe shower had no pressure, it needs to be fixed.
Very spacious and comfortable room. Contactless process very effective and facilitating. Decoration matching the inspiring and beautiful surroundings of Cotswolds.
Stayed in April 2024
Reviewed: 22 April 2024
Jane
United KingdomBedroom furniture could be updated but it was functional.
Location, ease of access and price for the night's accommodation. Cleanliness of room and bathroom.
Stayed in April 2024
Reviewed: 21 April 2024
Susan
United KingdomNot having a reception meant that we were not able to change our room which was 15 in the top of the house. We are both quite old and I have RA, I generally walk with a stick so find stairs a challenge. The road noise and lights may be a problem to some.
The hotel and attached restaurant are really nice Looks like it has recently been updated. The food in the restaurant was really good and very well priced. Our double room was a decent size and the bathroom had a great bath with shower over. It had nice furniture and it was a bonus to have two comfy chairs to read in. It was quite inside our room and we did not notice an other Guests around us. The parking was good The gardens look nice and I think it will be lovely in the summer The dawn chorus was a nice wake up.
Stayed in April 2024
Reviewed: 21 April 2024
Julia
United KingdomNo socket near mirror for drying hair
Stayed in April 2024
Reviewed: 20 April 2024
Kate
United KingdomBasic. Water in the shower took a while to heat up.
Clean. Easy access/parking. Polite staff. Comfortable stay.
Stayed in March 2024
Reviewed: 19 April 2024
David
United KingdomBreakfast only starts at 9am, too late
Pizza in restaurant
Stayed in April 2024
Reviewed: 18 April 2024
Kevin
United KingdomBreakfast bills contained errors.
Food was good and staff very pleasant.
Stayed in April 2024
Reviewed: 17 April 2024
Karen
United KingdomBathroom in need of an update
Comfortable room and great breakfast
Stayed in March 2024
Reviewed: 17 April 2024
Middleton
United KingdomContact less problem due to poor Internet connection
Plentiful breakfast fresh and hot polite and attentive service
Stayed in April 2024
Reviewed: 15 April 2024
Neil
United KingdomSmall things: Bath plug leaked slightly Toilet holder loose Windows old, not the best fit Bed was a double glad I was just one person
It was what I wanted. Great value comfortable. In the bathroom, a couple of things were a little tired. No complaints Will go back there next year Slept well
Stayed in April 2024
Reviewed: 14 April 2024
Wendy
United KingdomThe noise from road traffic.
Well presented establishment inside and out.
Stayed in April 2024
Reviewed: 13 April 2024
Peter
United KingdomSome road noise, radiator gurgled?
Good gluten free options in restaurant, good parking available
Stayed in April 2024
Reviewed: 13 April 2024
Nicola
United KingdomWhen we went to the car in the morning we have parked under a tree, and had a lot of bird much all over the car, and could not find a manual car wash in Cheltenham as a drive through would not have cleared the mess the birds had made
Good location, easy to find, good size room
Stayed in April 2024
Reviewed: 12 April 2024
Diane
United KingdomNothing, would go back.
No staff on duty but not a problem. Lovely location and accommodation. Would definately go back. Oncore restaurant onsite: food was stunning and staff were so friendly.
Stayed in April 2024
Reviewed: 10 April 2024
Kirsty
United KingdomStayed in loft room and was a little dated. Ideal for an overnight stay tho
Conveniently located
Stayed in April 2024
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