Jesmond Rd, Newcastle upon Tyne, NE2 1PR, United Kingdom
#37 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2895 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.7
Facilities
8.1
Staff
8.9
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 27 May 2024
Chris
United KingdomTV had some issues connecting, the program kept dropping out. Bathroom fan was noisy and sounded like it was on its last legs.
Handy to metro. Full cooked breakfast was good value.
Stayed in May 2024
Reviewed: 26 May 2024
Robert
United KingdomWas dissappointed with a shower head in the bath. Not sure if that's the normal set up in the hotel, but I think it's a little dated and would much prefer a walk in shower.
Staff were very helpful throughout our stay. We had a lovely meal at the Italian restaurant in the evening and breakfast was good too. Room was spacious and we had a very comfy and massive bed. We both slept very well.
Stayed in May 2024
Reviewed: 26 May 2024
Glenn
United KingdomOn Sunday morning we were woken by visitors to a room down the corridor. They returned three times between 5:30am and about 7am, excitable and noisy at the end of a night out. We complained to them and they apologised - said they were not staying and just wanted to say goodbye, clearly the worse for wear
The room and shower facilities were clean and good, the bed comfortable. We did not have breakfast or use any other facilities
Stayed in May 2024
Reviewed: 23 May 2024
Overend
United KingdomRoom was a little on small size. Bed wasn't the best.
Friendly and welcoming staff. Clean hotel in good location. Good breakfast and could park on site at a reasonable price.
Stayed in May 2024
Reviewed: 23 May 2024
Kevin
United KingdomEvening meal. Not cheap. No vegetables. Meal - menu small.
Breakfast - good. Room - nice. Evening meal - OK & no more.
Stayed in May 2024
Reviewed: 20 May 2024
Catherine
United KingdomRoom much smaller than we expected and very ‘dark and dingy’ overlooking the air on unit (Room 116)
Central location. Very friendly and helpful staff. Good facilities and on site parking. Clean room.
Stayed in May 2024
Reviewed: 19 May 2024
Miguel
United Kingdomthe bathroom had a very strong damp smell
location
Stayed in May 2024
Reviewed: 19 May 2024
Anthony
United KingdomPoor cleanliness
Staff were very good in all departments
Stayed in May 2024
Reviewed: 18 May 2024
Anne
United KingdomThe bathroom was abit dated and could do with a bit upgrading
Good overnight stay .Clean room .Comfirtable bed with an array of pillows to choose from.Staf f were all friendly and helpful..The hotel has plenty of facilities restaurant , bar gym which we did not use this time .
Stayed in May 2024
Reviewed: 17 May 2024
Jawad
United Arab EmiratesNothing in particular
It was a good experience o erall
Stayed in April 2024
Reviewed: 16 May 2024
Margaret
United KingdomCold in bar and dining room because of gas supply breakdown. Bar staff seemed to prefer sitting chatting with dining room staff than serving customers.
Location Chefs were remarkably helpful in making sure I had my gluten and lactose free diet while they had to cope with the lack of gas in the kitchen. They deserve special recognition for their customer care.
Stayed in April 2024
Reviewed: 15 May 2024
Katie
United KingdomThe hotel is in need of a top to bottom redecoration beyond the public areas. The room was dark, the iron didn’t work and let water all over my function dress
Lovely breakfast
Stayed in March 2024
Reviewed: 15 May 2024
Sarah
United KingdomDecor in room was a little tired in places
Fantastic location, helpful staff and delicious breakfast.
Stayed in April 2024
Reviewed: 13 May 2024
Alexander
United KingdomNothing at all really.
The staff were absolutely brilliant!! They couldn’t do enough for you to be honest. The sink in the toilet was blocked but we told the staff and it was fixed within half an hour. Also the check in staff and the bar staff were absolutely brilliant!!! The property was ideal for traveling to the city centre and to Lease park which was where we had an event to go to. The beds were so comfortable too. Ideal in every way!!
Stayed in May 2024
Reviewed: 13 May 2024
Steven
United KingdomVery clean
Good location and friendly staff
Stayed in April 2024
Reviewed: 12 May 2024
Rose
United KingdomPoor lighting. Very small window for size of the room.
Very comfortable bed. Spacious room. Good shower and bath.
Stayed in May 2024
Reviewed: 12 May 2024
Kerstin
United KingdomNothing
All the staff we met were really friendly and helpful. Though we had a little bit of a walk to the centre it was safe and easy. The room was clean and had everything we needed. Bed was really comfortable. Great place to stay for a short break
Stayed in May 2024
Reviewed: 11 May 2024
Lilian
United KingdomRooms need a little updating
Bed very large and comfortable however furnishings a little dated. Very good breakfast. Overall good value for money.
Stayed in May 2024
Reviewed: 11 May 2024
Southall
United KingdomPaid extra for breakfast
Great position, lovely staff and good facilities.
Stayed in May 2024
Reviewed: 11 May 2024
Jackie
United KingdomOne window wouldn’t shut so couldn’t totally shut out outside noise. Sink didn’t drain well and shower flooded so tray not deep enough. Also could have done with more milk for cups of tea.
Quiet room but may just have been lucky to have no neighbours! Comfortable bed so had a good nights sleep. Good amount of space. Could park easily this time but did arrive early!
Stayed in May 2024
Reviewed: 10 May 2024
Michelle
United KingdomParking spaces are tight. There was hair (animal) on my bedroom carpet and human hairs in my bath. My bath plug didn’t drain so the water was sat in the bottom of the bath when I had a shower.
Staff were welcoming, helpful and friendly! Location was great for walking into the city centre.
Stayed in May 2024
Reviewed: 10 May 2024
Elaine
United KingdomNo complaints staff couldn't be nicer nothing was any trouble would deffo stay there again .
Stayed in May 2024
Reviewed: 9 May 2024
Nicholas
United KingdomNoisy fans outside our window and a very damp smelling bathroom.
Location
Stayed in May 2024
Reviewed: 7 May 2024
Tevendale
United KingdomJust the fact they took a second payment card for the employee we had already paid for, and then charged him. Was refunded and taken from the correct card in the end.
The hotel was fine and good location. We had a bit of a payment issue and reception wanted to take a card off the employee we had sent to stay in the hotel. They then took payment form this card, even though we had organised through booking.com and a company card and all details were already taken and charged. This was dealt with, refunded, and taken form the correct card but took a few phone calls and chasing on my end. I've not had this issue before. All fine in the end, stayed an extra night due to work commitments, and allocated the same room at the last minute to avoid messing. Breakfast wasn't had but looked like a decent selection. Staff friendly and mostly helpful.
Stayed in February 2024
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