Reviews of Holiday Inn Newcastle-Jesmond, an IHG Hotel 4 stars
Jesmond Rd, Newcastle upon Tyne, NE2 1PR, United Kingdom
#37 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceReview score
Based on 2882 hotel reviews
7.9Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.7
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Facilities
8.1
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Staff
8.9
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Value for money
7.9
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Free WiFi
8.4
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Reviewed: 13 May 2024
Alexander
United Kingdom3 reviews8.0“Great value for money. A great location. Brilliant staff and extremely comfortable beds. Can’t fault it in any way!!”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing at all really.
The staff were absolutely brilliant!! They couldn’t do enough for you to be honest. The sink in the toilet was blocked but we told the staff and it was fixed within half an hour. Also the check in staff and the bar staff were absolutely brilliant!!! The property was ideal for traveling to the city centre and to Lease park which was where we had an event to go to. The beds were so comfortable too. Ideal in every way!!
Stayed in May 2024
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Reviewed: 13 May 2024
Steven
United Kingdom12 reviews3 helpful votes9.0“Would gladly stay there again”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Very clean
Good location and friendly staff
Stayed in April 2024
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Reviewed: 12 May 2024
Rose
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Poor lighting. Very small window for size of the room.
Very comfortable bed. Spacious room. Good shower and bath.
Stayed in May 2024
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Reviewed: 12 May 2024
Kerstin
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
All the staff we met were really friendly and helpful. Though we had a little bit of a walk to the centre it was safe and easy. The room was clean and had everything we needed. Bed was really comfortable. Great place to stay for a short break
Stayed in May 2024
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Reviewed: 11 May 2024
Lilian
United Kingdom17 reviews1 helpful vote7.0“Happy with our stay. Would stay here again”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Rooms need a little updating
Bed very large and comfortable however furnishings a little dated. Very good breakfast. Overall good value for money.
Stayed in May 2024
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Reviewed: 11 May 2024
Southall
United Kingdom1 review7.0“Perfect for business stopover”- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Paid extra for breakfast
Great position, lovely staff and good facilities.
Stayed in May 2024
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Reviewed: 11 May 2024
Jackie
United Kingdom4 reviews8.0“Despite a few niggles this hotel is good value for money in a good location”- • Business trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
One window wouldn’t shut so couldn’t totally shut out outside noise. Sink didn’t drain well and shower flooded so tray not deep enough. Also could have done with more milk for cups of tea.
Quiet room but may just have been lucky to have no neighbours! Comfortable bed so had a good nights sleep. Good amount of space. Could park easily this time but did arrive early!
Stayed in May 2024
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Reviewed: 10 May 2024
Michelle
United Kingdom29 reviews2 helpful votes9.0“Great staff and local to city centre for walking.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Parking spaces are tight. There was hair (animal) on my bedroom carpet and human hairs in my bath. My bath plug didn’t drain so the water was sat in the bottom of the bath when I had a shower.
Staff were welcoming, helpful and friendly! Location was great for walking into the city centre.
Stayed in May 2024
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Reviewed: 10 May 2024
Elaine
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
No complaints staff couldn't be nicer nothing was any trouble would deffo stay there again .
Stayed in May 2024
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Reviewed: 9 May 2024
Nicholas
United Kingdom8 reviews1 helpful vote8.0“Good on the whole though there was a coach tour staying at the same time as us and we were largely overlooked at evening”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Noisy fans outside our window and a very damp smelling bathroom.
Location
Stayed in May 2024
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Reviewed: 7 May 2024
Tevendale
United Kingdom5 reviews7.0“Nice hotel, good location.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
Just the fact they took a second payment card for the employee we had already paid for, and then charged him. Was refunded and taken from the correct card in the end.
The hotel was fine and good location. We had a bit of a payment issue and reception wanted to take a card off the employee we had sent to stay in the hotel. They then took payment form this card, even though we had organised through booking.com and a company card and all details were already taken and charged. This was dealt with, refunded, and taken form the correct card but took a few phone calls and chasing on my end. I've not had this issue before. All fine in the end, stayed an extra night due to work commitments, and allocated the same room at the last minute to avoid messing. Breakfast wasn't had but looked like a decent selection. Staff friendly and mostly helpful.
Stayed in February 2024
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Reviewed: 7 May 2024
Nicola
United Kingdom8 reviews1 helpful vote7.0“A lovey hotel, good location, nice and quiet and comfortable.”- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The bedroom was too dark and the mirror with the lamp was too small. You had to rely on the lit mirror in the bathroom with a tiny shelf above the toilet for cosmetics.
Easy to find and easy to park
Stayed in May 2024
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Reviewed: 5 May 2024
Barry
United Kingdom1 review8.0“decent sleep”- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
N/A
It was clean quite and central to where we were going for our event on Sunday
Stayed in May 2024
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Reviewed: 4 May 2024
Colin
United Kingdom16 reviews8.0Very good- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Cooked breakfast buffet needed to be hotter
Stayed in May 2024
-
Reviewed: 3 May 2024
Michele
United Kingdom12 reviews8.0Very good- • Business trip
- • Couple
- • Twin Room
- • Stayed 1 night
Very helpful and friendly staff, clean and welcoming, good faciilties and location - recommended
Stayed in April 2024
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Reviewed: 3 May 2024
Julie
Canada1 review9.0“Great stay!”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
The breakfast was excellent.The location very central, a short walk to the town centre.Metro right on the door step.
Stayed in April 2024
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Reviewed: 3 May 2024
Karen
New Zealand22 reviews1 helpful vote9.0“Great location in Newcastle Upon Tyne. Easy to begin our day exploring Northumbria and Cumbria.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Stairs as I was having trouble with vertigo and had heavy bags. Staff need to help older visitors perhaps.
Great location, friendly staff mostly.
Stayed in April 2024
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Reviewed: 29 April 2024
Helen
United Kingdom12 reviews1 helpful vote7.0“Pleasant enough stay.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The room was very tired and decor certainly needed dragging into 2024.
The reception is very modern and inviting. The staff were very efficient and friendly
Stayed in April 2024
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Reviewed: 29 April 2024
Jonathan
United Kingdom3 reviews8.0“Great trip and great stay!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Bed- large but abit of a dip in it, comfortable enough though. Neighbours arguing next door but can't be helped!
The hotel is closely situated to town- 15 minutes walk to the city centre, 10 minutes from jesmond dene (nature walk), 10 minutes from Osborne Road. Room was spacious, bathroom and bedroom very clean, tv large, breakfast- £14.95 pp all you can eat, great quality and great service.
Stayed in April 2024
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Reviewed: 28 April 2024
Peregrine
United Kingdom14 reviews8.0“Good, would stay again”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Felt a bit soulless
Location, staff, parking
Stayed in April 2024
-
Reviewed: 28 April 2024
Julia
United Kingdom11 reviews8.0“Ok but needs a spruce up upstairs”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Stair ways to room needed a good hoover Needs decor attention
Location
Stayed in April 2024
-
Reviewed: 26 April 2024
Christine
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
Bed uncomfortable sagged in to middle . Mattress too soft but that’s preference
Breakfast ,cleanliness of the hotel , friendliness of staff . Good car park
Stayed in April 2024
-
Reviewed: 25 April 2024
John
United Kingdom2 reviews7.0“Comfortable and 20 minute walk from city centre/ city hall.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Despite a quiet room request we were close to the front of the building and traffic noise was constant even at 3am. Tried my best but couldn’t pay for parking by card at the machine. If the only way ( or even an alternative way) to pay was at reception a sign should have said that.
Warm reception by staff. Comfortable bed. Lovely foyer area. Didn’t use bar or restaurant but looked nice.
Stayed in April 2024
-
Reviewed: 23 April 2024
Samantha
United Kingdom1 review9.0“Great addition to my visit”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
Coffee shop in the reception, made for a nice relaxed environment. Modern look and spotlessly clean. Lots of friendly smiling staff.
Stayed in March 2024
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