Stanley Matthews Way, Trentham Lakes, Stoke on Trent, ST4 4EG, United Kingdom
#5 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 4547 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Stacey
United KingdomThe staff were fantastic from the minute we arrived and couldn’t have been more helpful. The room was perfect for our family. Very clean! And the location was perfect for our visit to Alton Towers. I would love to give a special mention to the lady who checked us in and the ladies at breakfast the next morning were lovely. Unfortunately I didn’t get any of their names!
Stayed in May 2024
Reviewed: 15 May 2024
Chelsea
United KingdomOnly 4 plug sockets and none next to the bed. Would have been nice to charge all devices and do so without having to leave them on the floor.
Very comfortable, decent size for a couple of nights. Decent sized bathroom and all amenities needed. Location was perfect for easy access to the A Road, but no issue with traffic noise at night.
Stayed in May 2024
Reviewed: 14 May 2024
Siobhan
United KingdomBeds weren't very comfortable. A memory foam mattress would have been better.
Staff were great. Nothing was too much for them. Very clean, great facilities.
Stayed in May 2024
Reviewed: 14 May 2024
Lauren
United KingdomNothing I didn't like just could have been better if drink prices in the hotel weren't so expensive.
Fantastic location to Alton Towers. Very clean rooms and lovely beds
Stayed in May 2024
Reviewed: 14 May 2024
Chelsea
United KingdomPractical for visiting Alton Towers. Breakfast was good - buffet style. Rooms were practical
Stayed in April 2024
Reviewed: 14 May 2024
Ian
CyprusExcellent choices for breakfast including hot/cold food and drink in unlimited portions. Room spacious and comfortable. Staff extremely helpful and friendly
Stayed in May 2024
Reviewed: 14 May 2024
Sian
United KingdomFresh orange at breakfast tasted really awful . Had to pay to park my car on the hotel grounds!
Breakfast was included in the price .. Staff were friendly . Not far away from Alton Towers .
Stayed in May 2024
Reviewed: 13 May 2024
Natasha
United KingdomThere's a car parking machine as soon as you walk through the door. It stated £5 for 24hrs parking but when we arrived around 7pm and said we wanted to leave at 9am, it went up to £7. For a pint of Amstel and Old Mout Cider, it was £12. Maybe standard alcohol prices that we are no longer aware of due to not being much of drinkers but still found it shocking. Whilst having that drink, two different groups arrived for check in. One group were told they'd get discounted car parking if paying via reception, the other group got told they had free parking - so I'd advise you absolutely don't use the machine because reception is either cheaper or free.
Very clean, breakfast was good and staff were friendly. Very comfortable beds and in a good location. All areas of the hotel are immaculate. Good location for Alton Towers, it's about a 25-30 minute drive away.
Stayed in May 2024
Reviewed: 13 May 2024
Hanb
United KingdomRoom was quite warm even with A/C full blast and although it was clean it could have been very slightly cleaner
Really good value for money, staff were lovely, 30 mins from Alton Towers so really convenient for us. Breakfast was so good for the money too!
Stayed in May 2024
Reviewed: 13 May 2024
Ann
United KingdomThe beds were uncomfortable. The pillows were lumpy in room 101.
The breakfast good choice of hot and cold food
Stayed in May 2024
Reviewed: 12 May 2024
Cliff
United KingdomQuite a large hotel and busy….used to smaller ones
Exactly what we expected. Clean and easy to stay.
Stayed in April 2024
Reviewed: 11 May 2024
Filomena
United KingdomDistance to town.
Location was quiet. Bedroom was comfortable. Easy check in and check out
Stayed in April 2024
Reviewed: 11 May 2024
Laura
United KingdomWe were in a room near the start of the corridor so it was noisy when we wanted an early night but just an unfortunate placing
The lady who checked us in was lovely Breakfast was great Room was fine
Stayed in May 2024
Reviewed: 10 May 2024
Darren
United KingdomN/A
Stayed in May 2024
Reviewed: 10 May 2024
Kamila
United KingdomDirty juice glasses at breakfast time. Unclear information about parking charge.
Good accommodation for reasonable price. Comfy beds, clean rooms, modern design, enough room in the shower for plus size person.
Stayed in May 2024
Reviewed: 9 May 2024
I
United KingdomExcellent breakfast with a great service.
Comfortable bed and clean room.
Stayed in April 2024
Reviewed: 9 May 2024
Jenny
United KingdomThe beds were very uncomfortable didnt sleep well. Daughter said she could feel springs in her back from the pull out bed.
The location and the breakfast
Stayed in May 2024
Reviewed: 8 May 2024
Carl
United KingdomNothing all good
Great location for Stadium and Harvester
Stayed in May 2024
Reviewed: 8 May 2024
Iain
United KingdomAll good
Good location of the motorway
Stayed in May 2024
Reviewed: 8 May 2024
Duncan
United KingdomFront desk staff could be more welcoming. I grudge having to pay for parking my car
Clean. Warm
Stayed in May 2024
Reviewed: 8 May 2024
Duncan
United KingdomStaff were really great. We had travelled with a teething toddler staff helped us by getting a travel cot all made up ready and made breakfast so easy thank you. Staff really went above and beyond thank you. Food was lovely. Night staff really kind and staff on breakfast so helpful. Will stay again when in the area next time thanks
Stayed in May 2024
Reviewed: 8 May 2024
Christopher
United KingdomPaying for parking.
Breakfast was excellent, check out was quick, good restaurant close by. Room was comfortable.
Stayed in April 2024
Reviewed: 7 May 2024
Bonnie
United KingdomOnly slight little thing is if there was better Gluten free and vegetarian sausages .
Friendly staff and good value for money
Stayed in May 2024
Reviewed: 7 May 2024
Sue
United KingdomThe bed was a bit hard. Also I feel parking should have been free for residents.
Breakfast was good. Room was clean and bright. Shower was powerful. Sheets were clean and fresh. The room was well laid out.
Stayed in May 2024
Naves, France
Saint Petersburg, Russia
Santander, Spain
Capitola, USA
Rome, Italy
Ho Chi Minh City, Vietnam
Galbally, Ireland
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content