Stanley Matthews Way, Trentham Lakes, Stoke on Trent, ST4 4EG, United Kingdom
#5 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 4549 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 7 April 2024
Lynne
United KingdomMet with expectations.
Only 30 minutes from Alton Towers. Staff were wonderful - very friendly and helpful. Liked the variety for breakfast, comfortable room, Dove shower products and location.
Stayed in April 2024
Reviewed: 7 April 2024
Lee-ann
United KingdomFamily room could have been a bit bigger
Friendly staff, comfortable room, good value for money.
Stayed in April 2024
Reviewed: 4 April 2024
Gimlinger
United KingdomNo travel cot if you have a sofa bed
Locallity
Stayed in April 2024
Reviewed: 4 April 2024
Garry
United KingdomPaying to use the hotels carpark, it's obviously done due to football club & pub next door. But that was the only down side to it, just something little
Easy to get to major roads, very clean rooms (house keeping do a great job!!)
Stayed in March 2024
Reviewed: 4 April 2024
Daniel
United KingdomThe breakfast was to limited
Stayed in March 2024
Reviewed: 3 April 2024
Tianna
United KingdomThe drinks at breakfast tasted a bit weird 🙂
The doom was lovely
Stayed in April 2024
Reviewed: 2 April 2024
Alexander
United KingdomAir conditioning unite dripped all night kept us awake
Staff were great location was ok for alton towers
Stayed in April 2024
Reviewed: 2 April 2024
Eilish
United KingdomBreakfast wasn’t the best very crowded not much selection
Helpful and friendly staff
Stayed in April 2024
Reviewed: 2 April 2024
Ros
United KingdomVery noisy heating fan, room cold
Breakfast Comfy bed
Stayed in March 2024
Reviewed: 2 April 2024
Michelle
United KingdomBreakfast was really busy and they could have done with more staff to refill drinks etc.
Staff were fab
Stayed in April 2024
Reviewed: 1 April 2024
Masawi
United KingdomNothing at all
Everything was excellent
Stayed in March 2024
Reviewed: 31 March 2024
Matt
United KingdomLoud noises from other rooms, shower didn't have enough pressure
The room was spacious for our needs. Breakfast was chaotic and overcrowded, though the staff were working really hard to keep things moving
Stayed in March 2024
Reviewed: 30 March 2024
Rabiu
United KingdomThe air-conditioning unit did not work, and the kettle water tasted weirdly metallic Pillow could have been softer
It was quiet and clean, and breakfast was good, too
Stayed in March 2024
Reviewed: 28 March 2024
Kyle
United KingdomMuffins seemed old. Oranges had too many seeds in them. Having to constantly go back downstairs for sugar and tea.
Really liked the room and the shower
Stayed in February 2024
Reviewed: 26 March 2024
Tim
United KingdomHaving to pay , albeit at a slightly reduced rate , for parking , while I understand the reason behind this I feel that after having paid for the room guests of the hotel should not have to pay for parking.
The staff at check in were extremely helpful and pleasant, the room was clean and tidy and breakfast was above expectations with plenty of choice with a pleasant member of staff keeping everything topped up.
Stayed in March 2024
Reviewed: 26 March 2024
Karen
United KingdomBed was way too bouncy Fire alarm went off for a short while with no warning quite late at night Having to pay for parking whilst a guest there
Staff very friendly and helpful and very cheerful Room clean and tidy and seemed to be quiet Breakfast included in the price was fantastic as you usually have to pay extra
Stayed in March 2024
Reviewed: 26 March 2024
Marc
United KingdomRoom ideally would have been slightly bigger for 2 adults & 2 kids. But it was fine for what we needed, i.e. 10pm-8am, mainly sleeping time.
Good stay with family for an Alton Towers weekend. Room was fine for our short time, breakfast was great. Everyone happy with choices, cooked items were tasty, hot & fresh! Would defo stop there again.
Stayed in March 2024
Reviewed: 26 March 2024
Steve
United KingdomNothing
Breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Jean
FranceToo much processed food. There was no whole grain cereal or bread, the fresh fruit was of poor quality and there was no alternative to scrambled eggs.
Very comfortable ,well-designed room with all amenities.
Stayed in March 2024
Reviewed: 25 March 2024
Robert
United KingdomHaving to pay for parking on top of what has already been paid for the room !!!!
Well presented and welcoming. Staff very helpful and accommodating.
Stayed in March 2024
Reviewed: 24 March 2024
Louise
United KingdomBed was hard No bath
Cleanliness of the room Breakfast
Stayed in March 2024
Reviewed: 24 March 2024
Laura
United KingdomFriendly staff very helpful
Stayed in March 2024
Reviewed: 23 March 2024
Mo
United KingdomThe air conditioning was noisy even turned off, and the emergency exit lights were very bright
Everything was very clean, lots of space, super friendly and helpful staff, and a big breakfast spread included in the price
Stayed in March 2024
Reviewed: 23 March 2024
Emma
United KingdomTBH...the beds 🛌 are quite uncomfortable 😬. The air conditioning unit/heating unit is not too easy to use/understand (and quite noisy). Also, we could hear people quite clearly walking past our door 🚪, even though they were only speaking (not shouting). We were able to hear their footsteps.
The staff at the hotel were amazing 👏. Sophie and Toby are fantastic members of staff 😀. As was another young lady (unfortunately, I don't know her name), but she was on reception when we arrived, she was on reception when we left. In fact...I can't remember any time when she wasn't there.
Stayed in March 2024
Reviewed: 22 March 2024
Ronald
United KingdomNone
Staff are very friendly.
Stayed in December 2023
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